collierm

Just had an email off a guy I sold my old headunit to saying he's had it fitted and its not working. He's said he's returning it to me and wants the full amount refunding. Fine, I have no problem with that. What I want to know is, is it worth me taking the unit somewhere and having it tested first when I get it back to ensure it is buggered and he's not pulling a fast one, or do I just refund the money to him. If it is working, should I then tell him and post it back to him. I don't have a car now, so its no good to me.

Bit of a pain TBH, as it worked fine for me for 12 months in the car and seems odd now its broken.

Thanks

Matt

Phil DJ

He probably connected it up wrong so it blew something inside it. Trying to say it wasn't working coz he doesn't want to accept responsibility for it

ian rst

Sounds like it could be a messer mate, check it out in someones car first if it works send it back if it doesnt ask him how did he connect it??

collierm

This is the message he left me.

I'm afraid that i am going to have to return the stereo to you it's faulty, no sound.
I took it to a car stereo specialist and had it fitted wich cost me £49.00, he fitted it in and re-wired my car so it would work. The display works perfectly but there is no sound from the speakers. It was put on the testing unit inside the shop and had the same result,
so i am going to have to ask for a full refund including post and packing of £92.00,
and i will be returning the unit via the post office tomorrow,


I don't like the whole rewired my car so it would work comment, surely it wouldn't need rewiring, its an ISO connector and straight in???

ian sibbert

What did your e-bay advert say pal...how did you word it ? If you were expecting the same terms as a shop I wouldn't buy anything privately on e-bay...

If you have yourself covered in the advert and you were sure it worked perfectly when it left I would not refund him....unless he could prove he didn't damage the unit...

wirralphil

what if he exchanged your head unit for his fooked 1?

just tell him that it was working, in your advert did it say "good working order"

Adrenaline Junkie

If you didn't state a returns policy, personally i'd tell him it was sold as seen.

He wouldn't have had to re-wire anything as you say, just simply plug it in.

I'd certainly be telling him where to get off.

And he expects the postage refunding too!

Cheeky barsteward!

collierm

http://cgi.ebay.co.uk/ws/eBayISAPI.d...%3AUK%3A1&rd=1

This is the advert for it. I didn't specify a returns policy for it, but I don't normally accept refunds as I'm not a business and stuff is sold as seen, BUT, I didn't specify that on the ad, just assumed people would understand that.

It was in good working order. I don't go out of my way to con people and this is the first refund I've had so just want to know they best way to deal with it. Already resigned myself to the fact I'll get negative feedback from this guy.

Thanks

Matt

wirralphil

tell him you are sending a "Big cup of fuck off" as stated in advert it was good working order

Fil

looking at the winners feedback being 172 @ 100% i would say hes a messer, maybe it has broke from being knocked in transit? or the shop fucked it, he knows nothing and the shop just said its buggered!

Fil

oh and you as the seller left feedback, as a seller i allway wait for feedback 1st from the buyer, once they are happy etc with the product

collierm

Thats just a personal thing. He paid quick, he's done nothing wrong to me so he gets feedback. Him leaving feedback for me is down to how he feels I dealt with him.

If he leaves neg, then so be it, but I want to try and resolve this, but I think he's trying to have my pants down. I think I will take the unit to a place I know and get it tested properly.

Cheers

Matt

dreamin

Id be sendin him a nice big fuck off tablet mate

£49 to fit a stereo ,bit steep n it???

Eagle

iTrader: (2)

i would ask why it had to be rewired...
might be a case of his car was just a mess of wires... but needs to be asked...

i would get him to send it back and get it checked by a reputable company then make a decision..

collierm

He just emailed me asking when he's getting his refund, so I sent this back

Hi

I've sent the stereo away to be tested as I noticed one of the wires for a remote control is cut and there is a burn mark on the back of the unit that I know was not there when I sent it. I've asked a local shop here to test it and try and determine how this happened. I expect to get the stereo back midweek and then I'll email you with an update.

Cheers

Matt

He then reples with

thats exactly how the unit was when i received it, it has not been tampered with in any way

So I reply with

Hi

I'm not looking to blame anyone. I know it wasn't like that when I sold it as it had been used in my car prior to the sale. It could well have been the shop that fitted it on your behalf that have done this. You have to understand from my point of view, this could have happened after the sale. I'm looking to try and find out (at my own cost) whether or not I should issue the refund. If it turns out that I do, then it'll be done, no problems. But, you can't blame me for wanting to find out. Else, you have your money back and I have a broken stereo.

Regards

Matt

I think I'm being reasonable enough about this. Wish I'd told him to stick it now, the hassle just isn't worth it

Cheers

Matt

antony215

Ask to see the receipt if he had it put in by a pro he should have one. If it was me i would tell him to do one If it was in FULL WORKING order when you sold it then he has fucked it (we all know how easy it is done ) and now wants to see if he can get his money back you get no guarantee with second hand electrical goods unless stated in the auction i had someone try it with me and i know the item i sold was in FULL WORKING order when i had it so i told him he must of fucked it up when he fitted it and he came out with oh a pro fitted it i said lets see the receipt then and then i got oh i cant find it . If you know it was working when you had it dont refund him and he dont get the postage back even if you do refund him even paypal dont give you the postage back if you get a refund .

tregmatt

iTrader: (3)

he must have blew something in side when he was fiting it & cause it dident work he took it 2 be checked out they said it wasent working cause of no sound & now he expects u 2 pay 4 it.

you new it was working before he had it so tell him that it was in fully working order wen he had it so no refunds will be given...

collierm

Got the unit back today, and surprise surprise, it appears to have been damaged to to being wired incorrectly. So have sent the following message.

Hi

Got the engineers report back today and the output is broken, due to a power spike. The engineer has quoted approximately £75 to repair the unit. I did ask him if its possible to break this in transit, and he assured me it had been broken due to the unit being wired incorrectly.

As I know for definite that the unit worked when I sent it, I can only assume that the shop you had fit the unit have broken it. I can send the unit back to, but I'm sorry, I won't be refunding you as the unit was broken after it left me. This has already cost me money in terms of having it checked and it will again to post out to you, but I'll shoulder this as I know this has been an inconvenience to you also.

Please let me know what you wish to do.

Best Regards

Matt


Wait to see how this pans out now.

Mark 3D

iTrader: (29)

Totally fair, it was deffo wired up incorrectly.

No doubt he just crossed the wires when installing it!!

Eagle

iTrader: (2)

good on ya mate ... but just as you expected though

dreamin

well done fella , cheeky fuka trying to mug u off

tregmatt

iTrader: (3)

you told him mate he thought he could get away with but he cant

collierm

Glad you guys think I'm doing the right thing. I don't want to pull a fast one, but I don't want to be "mugged off" as dreamin so eloquently put it

collierm

Right, his latest reply, and he thinks I'm trying to pull the wool over his eyes, I just can't win.


Hi, The company that fitted the unit have been fitting car stereos and supplying them are an actual AUTHOURISED DEALER OF PIONEER, so they won't be making any such errors,
first off though you said the unit had only been out of your car 2 days then how did you have the photo displayed 7 days previous? then i had to wait over 2 weeks to actually get the unit from you.
I had to buy another stereo as my car had now been rewired so the original stereo could not be refitted unless i paid ouy another £49.95, due to the fact that this unit you sent was faulty and i think you knew this, so what you should do is refund the money without any delay, otherwise i will be repoting this whole issue to Ebay and the revelant authorites to pursue that i get refunded fully. As far as i'm concerned you knew this unit was damaged goods and you just tried to off load it on Ebay. Regards Stefan


Don't see any way this will be resolved amicably

Regards

Matt

collierm

And my reply to him


Whether or not the shop is a Pioneer dealer is irrelevant, it only takes one mistake to blow the unit. The pictures were taken a long time previously and I don't see how thats relevant either. If I recall you paid by cheque. This had to clear (approximately a week), then yes there was a delay. As I said at the bottom of the auction, bear with me as I do have a full time job, I don't run this as a business.

I don't appreciate you insinuating that I knowingly sent out a faulty unit. Check my feedback, I've never had problems with anything I've sold. I don't expect things like that to be done to me and I won't do it to other people.

Threatening me won't work either. Report this to Ebay if you must, but I stand by what I have said and that I sold the unit in good faith to you. I've had to fork out already to get this unit tested and I'm also offering to pay the postage to return this to you so that you can have it repaired. This is your choice.

If you think I'm a regular conman, then read this link, I have nothing to hide and have tried to be more than fair about this.

https://passionford.com/forum/viewto...204181#3204181

Regards

Matt

SINGS****there maybe trouble ahead****

Graham S1

have you asked him about the reciept from the installers yet?

benrs2000

thats some thing you would do phil

tell him to piss off he fucked it up

collierm

Its the whole relevant authorities thing thats got me a bit concerned, whats the most he can do?

Fil

dont think he can get the money back as hes payed by check, you might get a short ban from ebay 30days nothing much tho, as its a 50/50 arguement

mercury grey minter

PRISON!!!!!!!!!!!!!!!!!!! 6 Months at least.Be afraid......be very afraid.

collierm

You noggin

Evossie

I personally know "Collierm", and have know him for a very long time.
I can confirm for anybody in doubt this head unit worked perfectly fine, infact he sold his amp and sub part of this install to my brother-in-law.
I believe the buyer has brough this item on ebay to save cash (obviously) and then gone on to install it himself, again to save cash. To be honest i dont think anybody pay's to get a stero installed anymore (and i bet he has no reciept for the installers work). I suspect he has cross wired the unit and blew it himself.

Phil DJ

You MUPPET!!!!

I only blow fuses anyway

tregmatt

iTrader: (3)

you done the right thing mate the birdurn is on him now, no worries

collierm

Yup, it happened, he opened a dispute, I told him the same thing I've been telling him all the way through. He still won't have and he's left me negative feedback, which has pissed me off. I tried to be fair with him and reasonable, but he's having none of it.

I refuse to sell to Southerners anymore

Hopefully thats the end of it now anyways.

Cheers

Matt

Fudgey

iTrader: (4)

you should still ask for proof of fitting on his part, and most likely he will not be able to provide one.

send him and another parcel, but ths time with an exploding dog shit tucked inside

Fudgey

iTrader: (4)

oh, and then call him a cunt

collierm

He opened a dispute and he's adamant I sent him a broken unit. Sorry for the odd text, but its a cut and paste job. Start from the bottom.

collierm2005 04-Oct-06 at 19:00:29 BST


You know what, I don't care anymore. I know I never ripped you off. You've not managed to prove to
me at all that it wasn't damaged in your possession. Do whatever the hell you like, I've had enough
of some stranger telling me I'm a liar and a cheat. As for the 100% feedback loss, big deal, people
reading this can see my other feedback comments and make up their own mind. I've got nothing to hide.
Report this to Ebay if you wish, I'll say the same things to them as I have to you.


aliendon73 04-Oct-06 at 13:51:03 BST


Well the way i see it you have ripped me off, it was not damaged while in my possession or the
dealership, because of what you have done i have had to purchase another car stereo, which cost a
hell of a lot of money. I hope you fell satisfied with yourself that you have lost your 100% feedback
score and sucessfuly scammed someone. This is now going to be reported to ebay


collierm2005 01-Oct-06 at 20:08:04 BST


Hi, no I won't be refunding you as I said below as the damage to the unit was not caused by myself
and I can't be responsible for a third party damaging it once it has left me. Thanks, Matt.


aliendon73 30-Sep-06 at 21:13:40 BST


It's not clear as to whether or not you are going to refund me the money or not in the last message
you sent, could you let me know thank you


collierm2005 29-Sep-06 at 15:50:33 BST


Fine, glad that is cleared up, you never said previously which car it was fitted to, hence the
confusion. As for cutting losses, maybe for you, not for me. I refund you £72, have to pay £75 to
have it repaired then auction it again. I don't think so. Without unutterable proof of the failure
, we are at a stalemate. I'm sorry, but I know it worked and I don't see why I should pay for
potentially a third party breaking something that I sold in good working order.


aliendon73 28-Sep-06 at 14:28:02 BST


First off the Ford Galaxy 2001 has an entirely different connection set up it runs off a type on din
system not an iso connector, the iso connector cost £19.95 an fitting and wiring cost £30.00 totaling
£49.95 as i told you in earlier communication, okay i'll compromise and cut my loses so send me the
£72.00 that i paid for the unit. Otherwise this dispute could go on forever. Many thanks Stefan


collierm2005 27-Sep-06 at 17:04:55 BST


My reasons for using paypal are my own. As for the refund, initially you asked for the refund including
the postage, so don't try saying you now want the money minus the postage costs. Initially, this is
what you asked for. As far as I knew, the unit was in good working order when it was sent to you.
I then get a message saying its broken after you have attempted to have it fitted. Also, I don't
understand why you had the car rewired as its a standard ISO connector block, who's conning who?


aliendon73 27-Sep-06 at 15:06:05 BST


if i had sent out an item that later turned out to be faulty, i eould have immediatly issued a full
refund minus the postage, so i don't see the problem you have refunding the money, why would i want
the unit back if it's faulty, is that why you don't use paypal because they can refund the money by
there own means?


collierm2005 26-Sep-06 at 15:23:47 BST


As it stands, you cannot prove that the shop you had fit the unit did not blow it and are trying to
hide the failure. Why should I refund you and be out of pocket myself when the cause of the failure
can't be determined. I sold the unit in good faith and I don't state a returns policy as I'm not a
business. I've communicated and been fair with you every step of the way and you still think I'm a
fraud. I'm sorry you feel that way, but I won't issue the refund.


collierm2005 26-Sep-06 at 15:20:44 BST


I said I would refund you if the unit could be proved to have been faulty when I shipped it to you.
I know that the unit worked when I sent it as it was only taken out of my car prior to sending it and
it had been working fine for over 12 months. I, at my own cost, had an independent engineers report
done to try and determine the cause of the failure. Why would I do that if I knew it was faulty when
I sent it to you? I've offered to send this to you again at my cost and you have not replied.


aliendon73 25-Sep-06 at 16:52:35 BST


Item Significantly Not As Described: Pioneer DEH-P7400MP MP3/CD Headunit DAB Control RDS (#120019229413)
Payment Method: Personal Cheque
Payment Date: 21-Aug-2006
Additional Details: i had to wait first of all over 2 weeks for it, when i received it i had it proffesionaly fitted by
an authorised pioneer dealer, which cost me £49.99, which they then informed me the unit is faulty,
all the display works fine but there is no sound, they then told me that if i wanted to refit the old
unit back it cost an additional £49.99. I contacted collierm2005 he said send me the unit back and
i'll refund you, i returned it, which he has now said i damaged it and refused to refund me.

collierm

Logged in this morning and I have 67 new listings for jewellery that I've never seen in my life.

EBAY cancelled most of them due to copyright infringement and I now have a monthly bill for nearly £70 in fees.

I reckon my (un)friendly buyer has done this so I've had to contact EBAY to get the fees removed and also asked to close my account. Just not worth the hassle.

Question? Can I report this to the police and would they be able to anything about it, or should I just close the account, tell EBAY to stick the unpaid fees and put it down to experience?

Oranoco

Sounds to me like a classic case of somebody attempting to wire something up, making a mess out of it, getting a proffesional to do it and then not wanting to accept the fact they fucked it up. Tell the guy to jog on.

Get the unit repaired and hang on to it as a spare. This is one of the many reasons I don't bother with E-Bay