Hi there.
Does anyone know a e-mail address for ford motor company?
mainly complaints dept or (DISATISFIED) customer services ... but chief executive one will be just as good if not better
thanks

 

http://www.ford.co.uk/Footer/ContactUs

 

Already tried this. it does'nt work.

 

Ford are the manufacturer. Your contract is with whoever sold you the car.

You can certainly make them aware of a defect, or a customer service failing by one of their franchisees, but if you expect a car-maker to take up a retail complaint I think you could be disappointed.

My suggestion would be to go back to the retailer (assuming it is a Ford franchise) and ask for contact detals for the Zone Sales or Aftersales Manager. They will either give the details to you or they will refuse and then you have something else to complain to the manufacturer about their local franchised representation. 3rd option is that they might do something to correct your problem.

 

As said above, the manufacturer normally will not speak to the general public about things, they have recognised, accredited dealerships for this.

What is the problem, some of us may be able to redirect you a little better towards a solution.

 

Try these numbers;

Ford Customer Service

0845 841 1111

Ford Customer Concern Resolution centre

08457 125 944

I'm currently having major hassle with a new car......

 

Bloody ford tdci's the prob. so many things up wi my engine for 5 year old car service history and 47000 on clock this many things should'nt be going wrong i blame faulty components at assembly. white smoke from cold start and juddering only till cars warm then its fine. diagnosis was egr valve. had new egr valve and manifold but still persisted now there saying faulty injectors so Ł750 later still none wiser. not very happy person bought car privately 3 week ago so im stuffed.

 

You bought a 5 year old car privately and think the manufacturer will help on a car where neither you nor they have any idea what has been done to it in the past? It could have been clocked, damaged or not maintained properly, then sold to you with a bogus history.

Sorry mate, but good luck with that.

 

Hate to say it, but you're on your own. Ford will not be interested as there's no proof that the car was correctly maintained prior to your ownership. If you've got full main dealer service history then they 'may' consider a good will gesture, but it's unlikely.

It's the risk of buying a second hand car privately. What car is it?

 

Ford focus zetec climate tdci. its been a nightmare regret buying it. ford headoffice did phone me n explained they cant do out cause 5 years old. tell u truth was hoping for good will gesture but like thought obviously not!! apart from one service it is all ford servicing.

 

Just had feed back from ford dealer...all 4 injectors faulty cant belive it Ł860+ just asked the guy what would cause all 4 to go at once he said never known it probably a bad batch. so ive rang ford headoffice back told them even technitian said bad components basically they said tough!! good old ford the car you cant trust!!!!

 

Get a price from a non-Ford Garage - pref a diesel specialist. You may find you can more than halve that figure.

 

Lol at expecting ford to fix it, it's out of their warranty it doesn't have a full dealers service history and you bought it privately,

 

There are hundreds, maybe thousands of 5 year old Foci on sale at any given time.
You bought privately, maybe because it was a bit cheaper than from a dealer, whether franchised or not, so don't have the protection you obviously want. Next time, buy from a dealer, and use finance or a credit card for at least part of the purchase.
Now though,it's a case of buyer-beware, just like so many threads on here telling PF'ers who sold a car and the buyer then comes back with faults.

It sucks, but I don't see why you would think this is Ford's problem or even the garage who has the car now, unless the service history shows this dealership previously maintained it and replaced the injectors in the last year.

 

It's wont be 4 injectors but they change all 4 as then there won't be a return which is what will happen sometimes within 6 months

Workshops do sometimes get it wrong too, I had a vehicle that had pump AND all injectors fail,,,, turned out the flywheel bolts was loose and moving sothe cps wasn't getting a proper read

As said diesel specialist is my advice,,, CFT Partnership in Hugh Wycombe I recommend but they are a bit far from you

 

Could the faulty injectors have damaged the egr valve because the egr valve was what originally showed on the computer. thats why i had a new egr valve and manifold fitted nu beknowing it was the injectors. why did'nt the injectors show up on the diagnosis??

 

The older the car it is, it's pointless going to Ford as it costs too much to get it fixed. Go with private garage - it will be far cheaper.

 

For future reference... don't buy a Pug/Citroen engined Ford!

 

I am officially a depressed ford owner. the ongoing prob with my focus zetec tdci never ends. the car still persists from cold start pluming white smoke n juddering for the 1ST 10 min or until the car is warm??? hadbrand new egr valve n manifold fitted. then ford dealers diagnosed 4 faulty injectors which they have replaced all 4... Picked the peice of crap up yesterday THEN this morning when started it up hey presto white smoke n juddering.... please please is their a proper mechanic on this forum who knows from what i described whats up.?? Where do i go from here..?? ive phoned ford back they said bring it back

 

I would suggest if he has had egr AND manifold replaced then it is most probably going to be the 1.8 FORD engine as it's the only focus tdci engine that uses a combined egr/manifold assembly.

Anyway, i would suggest testing of the glow-plugs & go from there. However it could be literally be anything, all modern diesel engines are very complicated.

& as you already know ford motor company will not be interested at all, it's a five year old car ffs, cars have problems, even five year old diesel ones!!!!!!!!!!!!!!!!!!!!!!!!

And someone said all four injectors don't all go at once, correct they dont. All four will wear at the same rate though, and when you get one fail thats normally when you get all four tested, usually you find one with solenoid circuit fault and the other three with leak-off problems. Hence the need for four injectors.

 

They occasionally take up the complaint, but probably not to the degree that the OP wants. I made a complaint 14yrs ago, I'd bought an Orion from a franchise, H reg car, 8yrs old, and was being fobbed off over the availability of a part by the dealer for warranty work. Having found out the part was available elsewhere, and getting nowhere with the dealer, I made a complaint to Ford about the dealer, and within a couple of hours the problem was sorted.

 

A new-parts availability issue is very different from a product defect complaint on an older car sold by a third-party, non-franchised dealer.

 

True, I was just pointing out that Ford will occasionally take up the issue, although the circumstances are totally different.

 

when vauxhall wont entertain a insignia for a known common fault 4 months out of warranty think you will struggle with one thats probably been out of warranty for 2 years !!

Seems you have no mechanical experience so i suggest you ask a few friends what garages they trust or find a local diesel specialist and let them take a look

Dont know if its just my area but most dealership garages these days seem full of young lads 18 to 21 and maybe one master tech looking over them and they just want to fit new parts til problem is solved !! ive just had a friend with a Audi thats been in twice to Audi and mis diagnosed on both occasions came to me and we had it sorted with in a few hours

 

Lmfao. the plot thickens...after ford have changed all 4 injectors the car still does the same but judders worse!!! Ford are scratching their heads gr8 in it...+ think they are wanting me to pay labour costs again even though they have just had Ł750 and not fixed the car 1st time round..THIS IS A LIVING CAR NIGHTMARE!!

 

What sort of judder is it? Is it an engine judder or a driveline judder?

 

Its wen starting from cold white smoke from exhaust then juddering when driving/accelarating but after a while of driving or car warms up it goes away???

 

does it make any noise whilst juddering?

 

No it just judders but if put foot down turbo kicks in then change gear judders again till put foot down it seems to be at low rpm. like said tho disappears when car warm??? weird

 

That sounds like it could even be chassis or transmission related and nothing to do with the engine itself. And is it "white" smoke? It is very cold nowadays and most cars will often blow steam (condensed exhaust gas) confused as white smoke when cold.