Rod-Tarry

Anyone else experienced their dont give a monkeys attitude.

Somewhat over a week ago i ordered a Moquip fitting, it duely arrived but was not what i ordered so i rang to get another one sent out quickly. They wont send a replacement out untill they get the old one back, even though it was their error so i send the item back. The replacement arrives & guess what they have sent the incorrect one back again in the same bag. Im now pushed for time as i want the car at Coombe with replacement Black Braid & fittings. I ring customer services & explain THEIR error but get the same story you pay again or return it, I explained this was down to them can the get the item out pronto, they aint interested & its a 12 year old girl telling me its my problem not hers . In the end i pay again & hope for the best.
That was last Thursday & ive still not received it so ring up customer services again. Guess what lads its all my fault & my problem they aint responsible for the Post Office if its lost in the post its tough .
They have my money (twice) & dont give a shite.
I would have thought they would have used a courier to get a part out pronto & ask me to return anyparts that i receive later.
Its not my week because Merlin Motorsport are proving much the same over a week & nowt. So no Braid & no fittings. .

RANT OVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!! .

1223456

Rod,

what is the exact part you are after?

andy130

iTrader: (2)

stay away from them there shit,

DaveCrack

iTrader: (1)

Never had an issue with them so far.

DeanRS

I Ordered a set of AVO's end of April, still havent received them!!

jon@work

iTrader: (5)

give thinkauto a ring in future

I've never had bad service from them

Rod-Tarry

Yep agreed & i can visit them if a prob does occur. In fact i need to go there on Friday . I will not be paying Demon Twatts for a 3rd time even if the motor has to miss Coombe, as you can tell im annoyed.

daveandhelenturbo

iTrader: (1)

Demon thieves is what they know as. Over priced and don't give a shit. Everytime I went there they never had the item in........... So I've not used them ever since and that was 10 years ago.

Dave

Rsmat

iTrader: (2)

i have also had shit service and the i dont give a fook attitude from them.

NoRubNoDub

I would never buy anything off a big company unless I had it I would use my local supplier

Retro Al

iTrader: (1)

I ordered loads of stuff from them when i was building my mk1, some orders were okay but like you said when they send the wrong part out they wont send another one unless you retrun the part or pay again, then you get a refund when the other gets sent back,fucking shit i alway try to avoid now

dojj

iTrader: (3)

thought you would have gone ot think auto in iselworth mate, other than going there, they've got what you need on the shelf and, as you probably know, can make up what you want on the spot

other than having a name and a big range of things in their shiney book, i'm not sure what peole see in them

havinbg said that, i used them twice and had no problems, but i've heard more bad about them than good over the years

fiend

iTrader: (1)

Should of sent it back recorded or special delivery.

Jim Galbally

wouldnt use them again

wes

Demon Theives! Call your credit card company and get the money refunded, let THEM deal with that!

Glenn_

iTrader: (1)

Never used them and i dont think i ever will.

tabetha

What part exactly is it, can't help with the pipe but me mate has certain black fittings in stock, pm if needed, will only take me a call to find out.
tabetha

rs-tuner

iTrader: (1)

I think it must depend on who you talk to there I've allways had good service of them.

WongRS

iTrader: (11)

i've never had a problem with them, but i never use mail order with them, just pop up the road, a few of the counter sale's people are helmets, most are really good though.

LHD220Turbo

iTrader: (4)

Demon Theives get a thumbs down from me too. I've used them a few times for odds and sods but this one time i phoned up and wanted a bit of ADVISE as to what gauges to order for the cossie.

the bloke had such a bad attitude, he spoke to me like i was a 12 year old and generally didnt give a toss. Needless to say i didnt order and wont order from them again

caprizetec170

know how ya feal got same shit service when thet sent me out wrong rear shocks for fiesta expected me to pay postage back from ireland not exactly cheap

foreigneRS

don't they know who you are and that you have the fastest cosworth on the planet?

wirralphil

Found that quite funny tbh.

vaughant

iTrader: (1)

Absolute cunts.went there with my mate in 2000 to buy some brand new oz supertourismos with tyres 18" escos fitment.He phoned first and was given a firm price of £850 (those were the days eh?). We drive the 3 1/2 hrs from Swansea on a Saturday and get there to find a total prick behind the counter,claimed they never gave him that price and it would be over a grand for that package.kick off a bit and call the manager over,he drops the price to £900 which my mate agrees to.go to collect them from the tyre department and they want £60 to fit and balance them,call manager again but won't budge,but he offered to fit them for free....if he spent an extra £160 on better tyres!!fucking cunts!!!they lost a £900 sale for fitting four tyres on a saturday afternoon,we walked away.and fair do's,Wrexham is a total shit hole as well,well it was in 2000!!drove on to Chester for food and fair play it was lovely.

Ginge !

they are also a fucking cunt to supply parts for mate,,,,, had to pay them 3k a year to have the advertise the products we sold to them in there catalogue AND they got a HUGE kick back and fuck me they are arogant,,,,, they fucked up orders and claimed WE had to sort it out for them and collect the parts ( most parts are sent direct from supplyer) and then they called a "meeting" to tell us to do a better deal or they will walk,,,, they spent something like 30k with us in a year,,,, got and after the shite and warranty bollox we done as "gesture of faith" like changing a fucking M3 coilover kit as the customer claimed "the cars balance is pissed" and they ordered replacements,,, then matching fronts as the customer is no happy to change rear dampers THEN wanted new springs as the ride was harder than before,,,,,,, with the fucked rear shocks on it that affected the balance THEN it turns out the fucker uses it as a track car and 1 rear shock was fucking bent,,,,,,, the fucking drama and arse ache with that like giving customers my fucking direct line for general questions and just forwarding emails to us so we supply part numbers and info,,,,, my boss actually said in a polite way " KW are who you should be calling i think"

not to mention there profit margins are a fucking joke too

think they are so large now its hard to get a decent service

Rod-Tarry

The lads do but customer services dont, i was forced to use that card today.

Still didnt get the part today & so didnt bother with customer services again but asked for Dave Featherstone direct. He said it went out last Thursday for Friday delivery. Their system cant do anything for 14 days when its then declared lost. He agreed if it aint here tomorrow he will personally courier a replacement to me at their expense & applogised for my problems.
So yes it does pay to have a name that fellow petrolheads know.

daveandhelenturbo

iTrader: (1)

Hope he sorts it for you rod.

JonnyBravo

Mixed opinions with Demon Tweeks really, ordered thousands of pounds worth of stuff off them in the past and generally they have been ok, the only time they pissed me off was when I ordered a race suit and they explained about the sizing being different depending on the brands so I took their advice and went for the suit they said would fit........ it arrives several days later when it should of been next day and didn't fit, they wouldn't send out another until this was returned so they charged me again for the new one and the next day postage AGAIN !

It also took a week for the £350 to appear back in my bank which at the time couldn't of come at a worse time.

That said I ordered atleast 40 items from them last month and everything was in stock and arrived when it should of, if I deal with the same guy I never have any issues tbh as he clearly knows his job.

Mr RS500

iTrader: (6)

I find that it depends on who you deal with

I had a few minor problems with them , then found a bloke who is 100% and always ask for him and never had a problem since

foreigneRS

absolutely. well played

S1

Ive used them many times over the past few years, I realise they are not the cheapest but they've always delivered when they said they would. They've also posted out stuff they've had in stock immediately and posted the remainder on in a day or so at no extra cost.

You get the odd knob who seems to speak down to you when you say it's for a mk3 fiesta but more often than not they are very helpful.

stevieturbo

Use Earls for hoses and fittings. Always top notch service.

Spiky

iTrader: (1)

try my mate

www.torques.co.uk

carcollector

their export guy's name is greg sheperd..... i told em to send him back to his sheep heard and fook off....

Captain500rs

Dealt with them once never again