danneth

so like many others i went for the sky HD off here the other day....

so they come to install it between 8-1 today turns up at 1:30 throws it in the outside of the house did look neat... set it up told me as i was a card short for upstairs ( it will be in the post, just ring to make sure ) that i would only get channels 1-5 for the time been fair enough i said

now i should have known when he wheelspun away from the house that something wasn't right....

so i ring sky just to check that my other card for upstairs is on its way so off i went to ring sky support, now im not a racist guy but wow when i finally got through to "dave" i just couldn't understand the guys english, so i asked to speak to someone else anyway put me through to someone who i could just about talk to next thing while im explaining everything im sat looking at the tv only to be greeted with

"THIS CARD IS NOT AUTHORISED"

I thought thats strange so told the guy on the end of the phone what had happened he said ye thats ok ive cancelled the card i asked why and he told me we are sending you two new cards out i then tried to explain AGAIN that i only needed a card for the upstairs room to which point i think he caught on and replied with " oh i see "

so anyway im now left with channel 1 and 4 only on the downstairs and 1-5 upstairs but its not all bad i only have to wait up to 5 days for the new cards great start...

keithcdb

Cancel the contract, Sky is just one massive money making machine! Demand a years free subs.

cossiejsy

Tell them you want a reduction or you can come collect your stuff

dangerousbrian

sounds like you got off lightly..you should of seen the state of the install in my house..fook me, you would have thought stevie wonder put it in. i had to re-route the cables again myself after the woman who fitted it tacked it in halfway up my skirting boards for fucks sake..had to fill in the holes after i removed the tacks..she wouldnt route it up the top of the wall, where coving will cover it..and the hole through the wall outside is bound to leak water in at some point cos its not level..the inside is lower than the outside..and dont get me started on the call centre
all in all a fucking cowboy company with cowboy fitters/ butchers..although im sure there will be decent people there..(just to keep them happy)ha

ajamesc

sky are fucking shit we upgraded to hd and as soon as he fitted it the internet stoped working? they say its a bt fault but when bt come they just unplug the sky put there lap top into the socket were the line comes into the house and say its fine. So u tell sky this and they say its not there fault even though if u un plug the sky box from the wall the internet works fine? there fucking twats so now we have it running without it pluged into the phone line so we carnt use the interactive services

R4N SS

iTrader: (6)

i would demand free subscription from them and tell them you will goto the local paper too

kosman

fuck sky off,load of wank,id rid ours if didnt have net off em.

Fil

mines being done wed 12 to 5pm, a barging @ Ł24.50 per month tho,

im really not looking forward to someone who aint got a clue installing it! I really do hope its not some shit contractor that gets sent out, have read quite a few horror storys

danneth

the guy i was talking to was doing 8/9 a day no wonder there throwing them in

cozmeister

iTrader: (1)

Pointless exercise - all they'll want back is the card(s). Once installed, the box(es), dish(es) and cable are your property to do with as you please.

longdog

iTrader: (1)

Got are's the other day, 25 minute's and they were gone.
They did a good job, but left the old stuff on the grass outside!!

Ke1th

Danneth, I'm sorry to hear you've had troubles in pairing the card to the box, it's normally straight forward. After you receive your card, call up and request for credit to be applied for the loss of viewing.




Cozmeister - only after 12 months is the box yours.

danneth

to be fair they said they wont start charging till i ring back and am up and running

andy escos

iTrader: (1)

glad i got virgin media now there spot on

Fil

dont cost Ł24.50 a month tho, for sports , movies and about 35 HD channels tho.


As said on another thread, virgin are as bad as sky, not english speaking waste of space CS

danneth

im now online all the channels and all the HD channels so much choice

st3v3

Had mine fitted yesterday,fella was bang on,coudnt fault him at anypoint,he had 6 more to do after he left our,he spent nearly 2hours on our install and said "he'd rather do a spot on job and cancel the last job of the day,than do a rush job.

Just feel for the last bloke on the list

keithcdb

Guessing by your location you work for them or know somebody who does, push hard enough and you can get what you want.

Rsmat

iTrader: (2)

had my HD a year and had no drama`s with it but im soon changing to virgin as there HD box is better and the picture is far better.

Oranoco

Glad I'm with Virgin. Dealt with SKY a few times now and they've always been a shower of shit.

MadMac

Sky? On FreeView and FreeSat I have over 100 channels... now only my mrs watches the TV really and thats on terrestrial. So I still have 100 channels of which we only use about 8 of them... why do I need another 200 channels

Waste of money IMO.

Ke1th

I can think of some valid reasons to change to Virgin but definately not for the HD content. Have you compared the HD packs?

Keithcdb, trust me, you won't get a years free subs for a viewing card not being authorised.

Diamonds.

iTrader: (2)

wouldnt go for anything else sky is far more superior

1.9 xr2 on 40's

i used to fit sky (still do freesat and aerials)
i did a good job but had up to 10-11 a day too, i could bang em in in 20 mins but never left shit in the garden or a mess, always hoovered up and sealed covered holes

if you have ANY problems you need to report, it, thats the only way they get rid of the cretins
i used to work with some right wankers who made every customer angry and made a shit job but nobody went to the trouble of complaining so they are still there doin it as normal


i was shit hot (even if i do say so myself ) at it but my views on health and safety were not shared


now im on less money but 4 jobs a day, im chilling


please do complain!!

Rsmat

iTrader: (2)

customer service is also better and free to ring unlike sky...i have had sky HD for over a year and my dad has the new virgin HD..and its far better so yes i have compared.

also with the new virgin you can record 2 channels at once and watch a 3rd.

Rick74

I worked in sky technical for 4 yr and i can tell you they are shite,if you have a problem with your veiwing do all the reset procedures and evrything they ask,if your stil not satisfied then tell em you want to cancel,9 times out of 10 you will get sorted with something that will make you stay.

Christian and Beccy

iTrader: (14)

I did 90% of the install myself. By the time the engineer came, I had all the cabling in (genuine Sky cable), clipped up, run through the loft and down the wall in my trunking and with all but 2 of the connectors on. All he had to do was plug in, turn on, run the updates and fuck off.

It was 9.00 on Sunday morning and he fucking STUNK of booze. Guess he'd had a skinful the night before and was still pissed.

MikeR

On a Sunday thats harsh, l am surprised they even came out, to be fair the guy that fitted ours to a brand new house drilled the hole in the wrong fucking place and then moved the dish up a few feet and just put another bolt in the wrong hole only saw it after he left the twat

Mike

Ke1th

It's free to call Sky too when you have Sky Talk which is also free.

Sky have 37 HD stations, Virgin have around 7 and the Sky+ HD box has a new download feature, widgets, wireless, shared planner and 3D coming soon.

You can watch a 3rd programme on Sky through your planner/anytime if you felt the need to do that.

Rsmat

iTrader: (2)

i still think virgins better IMO.. ive had sky+ HD a year now..time for a change

danneth

i lost all HD channels last night dont know whats happening now...

i got this email back from the one i sent...

"
Dear Miss Hall,
Thank you for your email in regards to the issues you are having with your Sky equipment and viewing.
Please firstly accept my apology for the inconvenience and stress this may have caused you you and please be assured I will do my best to resolve this for you.
I have activated both cards and resent signals so could you please advise if you have received your viewing by replying to this email.


The issue with this was that the signals were not getting to your card so this is why you have had no viewing.


Kind regards
Caroline
Executive Support Team"



the bit in bold annoys me "I have activated both cards" i dont know how many times ive said we only received 1 card

Rsmat

iTrader: (2)

email her back and tell her if she does not co-operate in a orderly manner you will send MATY G from the parson cross to fook her anal hole and make it bleed...