sounds like you got off lightly..you should of seen the state of the install in my house..fook me, you would have thought stevie wonder put it in. i had to re-route the cables again myself after the woman who fitted it tacked it in halfway up my skirting boards for fucks sake..had to fill in the holes after i removed the tacks..she wouldnt route it up the top of the wall, where coving will cover it..and the hole through the wall outside is bound to leak water in at some point cos its not level..the inside is lower than the outside..and dont get me started on the call centre
all in all a fucking cowboy company with cowboy fitters/ butchers..although im sure there will be decent people there..(just to keep them happy)ha