fucking organe fucktards STILL haven't sorted my refund out, and it's been going on since the 1st of june

total and utter fucktards in customer serivces and i've just gone and giving them the biggest bollocking i could

and now i'm on hold while someon furthe rup the chain talks to me

bollocks to it, i'm just going to cancel the direct debit and fuck them off

i'll pos the reply in a bit when i can remember what i said

 

17 minutes 23 seconds i want a refund for that as well

 

ouch

 

how mad are u..????........... .....

 

I defo hear you mate !!

I HATE HATE HATE ! phoning them !

Ohh man, it drives me nuts

 

then they said my password was different to the one they had on record

how?!?!?!?!?!?!?!?!?!?!?!??!

so date of birth, full name and postal address and phone number etc later and she repeats the letter i'd said originally

so i went on the rantage

for 4 minutes

an at the end i said "sorry to take it out on you, i kow it's not your fault personally, but how would you feel in my circumstances"

the story goes a little somethng like this

june 1st the modem goes tits up
june 1st i call up to see what's wrong
"something's wrong, call us back if it's not sorted tomorrow"
june 3rd i call back
"somethngs wrong, unplug the pc etc please"
after all that, the modem is fucked as it's got no lights on it, like i told him in the first place
"we can get a new modem out to you but it will take 5 - working days, can you wait that long?"
"do i have a choice?"
2 weeks later, still no modem
call again to find out what's going on
no notes to say you've called but we will send you a new modem
now it's july the 28th and still no modem
call again to let rip
this time modem promised within 5 working days
or else
so now the modem turns up
and now, just now, she's said that as no notes are on the system she won't be ale to give me a refund
"thank you" <click>

right
so how do i keep my original freeserve email address without paying them the money?

there was someone who said that i could download the dialer and as long as i kept it connected at least once every once in a while it would be fine

?

 

the complaint i've sent:

I originally called up with a problem with my connection on the 1st and 3rd of June, where I was told that it was the modem that was the problem. I was, at that time, informed that a new modem would be dispatched to me and would reach me within 5 to 7 working days and that, unfortunately, this delay was unavoidable.
2 weeks went past and still nothing arrived.
So I called again.
When I was told "No record of you speaking to anyone but we shall send you a modem out".
28th of JULY now and the first phone call that is recorded on your system.
Again, I am assured that a new modem will be sent out to me, but it will take 5 to 7 working days. I also enquired about the charges you have billed me for even though I was unable to connect for 2 months and it was agreed that there would be a refund allocated for the downtime. Again I was told that there was no record of the phone calls I had made previously reporting the problem.
Today I have just wasted the best part of 35 minutes calling both your customer services and technical support who AGAIN have said that there is no record of me making a phone call at the start of June where the new modem was authorized NOR any mention of me getting a refund in subsequent phone calls.
Net result, no refund.
How is that fair?
You don't keep accurate records so I get penalised for your failings?
Because there is no record all I get is the same monotone answer of "I'm sorry but I can't help you".
What is the point of calling customer support, who are there to support the customer, when they can't actually do anything about it?
Other than give me a phone number?
For another call centre?
Where they tell me exactly the same thing?
Is this in some way linked to the reason contacting you via email is so difficult and placed in such an obscure location on your web site?
In the time I have been using Orange I have never seen a company be so inept in providing a service for their customers, shoddiness which started almost as soon as you took over from Wanadoo.
Although not on the same scale as asking me to move the computer after I had just come out of hospital after a serious operation and, when I was unable to comply with that request was told "Then you will have to call us back when there is someone who can move the computer for you to make sure the connections in the back are connected up correctly" it's remarkably close.

My question to you is, what are you going to do about it?

And your answer is probably going to be "Nothing" as per usual. In which case I will have no other alternative but to carry this complaint on further.

i edited out the bit wehre i calle them all a bunch of clueless fuck nuggets
and the bit where i called them cunts (several times)
and the bit where i felt like saying "What Part Of "You Thick Cunts" Don't You Understand, You Thick Cunts"

down to the bank tomorrow to cancel the direct debit as well, steal my fucking money will they, wankers
don't ever deal with oranage, no matter how many free cinema tickets they try to bribe you with
or how good their adverts at the cenima's are

 

i've been pissed off for an hour now, but now it's all be said and done i'm happy as larry again

but you all know how annoying it can be when someone says "i'm sorry but i can't do that" for about the eleventy millionth time when all you want them to do is pass you up to their boss, who's paid more to get the shitty phone calls

i'm going to take my frustrations out on the pool table now

 

spent a while on the phone with sky
ofcom's phone number
1 migration authorisation code later
next monday i go sky braodband and fook off orange altogether

now, how do i keep my email address

 

Don't wanna piss on ya parade but I have Orange and have no problems...... my sister is on Sky and is having a nightmare......
I deal with upto 11 Sky engineers everyday and most wouldn't recommend Sky BB at all.


Steve

 

stop fucking moaning ALL the time

 

i've been on sky at the new house and it's a 3rd of the price for 3x the downlaod speed
no comparison really
plus i get free wireless and a 4 lead router as opposed to a single little modem that i can only run one pc from
plus 16meg bb sounds cool AND because i'm a dual customer (2 houses, 2 packages et etc) i get a shed load of money off my sky plus instalation as well and i've gone sky talk as well at both houses because i've been subverted by the giggling girl on the end of the phone

my case has been that ever since orage took over from wanadoo it's been a shit service and a shit connection, and they have shit customer service as well when things go wrong, the line cuts out at random which means turning the computer off and on again to restart it, random connection issues that last for hours at a time, endless phonecalls to the service centres with the same end result, they can't help and don't have a clue as to what the problem could be
i think thrush had the same problems and it was only the fact that i was going to lose my email address that i've kept paying the extorsionate payments

the last straw really though was that password fuck up

imagine if your password was fred and they asked you for the second and 4th letters and you said "R for robert and D for donald" and they reply came back "i'm sorry, those are not the letters we have
and then, when you've finished going through evey other security questionaire to tell them it's really you, they come abck with "for your peice of mind, the letters in your password as F R E D

 

not a fucking clue
this is the reply:

Thank you for your email. We understand your situation and apologise for any inconvenience caused. We would like to inform you that we as a web support team do not have access to the facilities to replace the modem for you. We request you tocall our Broadband Technical Support on 0870 010 2462 options 1-5-4-2(lines open 24 hours a day, 7 days a week, calls charged at national rates) who can help you with a new modem, if all the necessary diagnostics have been done as we being a web support team have very limited access to the tools and are unable to help you with the new modem.

 

Fuck off Doji with all your whinging and whining.

 

I deal with upto 11 Sky engineers everyday and most wouldn't recommend Sky BB at all.


i love sky bb
since the second i got on the phone to them, they have been more than happy to help, and been so efficient
best isp, nay, best company i have ever had the pleasure to deal with



carl

 

and the New Ginge awards goes to DOJJ

 

just got off the phone to them again

Ł50 refund
one month free
then 12 months at Ł7.50

victor meldrew triumphs again

 

I met you at weekend dojj and you seemed really reserved and chilled out lol

 

wanadoo are fucking useless it has to be said

 

when phoning any company use www.saynoto0870.com

 

Next time get Jake The Snake to phone up and threaten them with a ddt and it will be sorted in 5 minutes flat

 

it's only officialdom

when you can pick up the phone and complain to someone who's paid to sit there and listen to you it's only fair to give them something to do isn't it

 

Me mate has had 4 modems from Orange
i just have crap Virgin BB

 

i have to admit that all these programs that say "don't complain, just tell them you want to stop the service" are right