the complaint i've sent:

I originally called up with a problem with my connection on the 1st and 3rd of June, where I was told that it was the modem that was the problem. I was, at that time, informed that a new modem would be dispatched to me and would reach me within 5 to 7 working days and that, unfortunately, this delay was unavoidable.
2 weeks went past and still nothing arrived.
So I called again.
When I was told "No record of you speaking to anyone but we shall send you a modem out".
28th of JULY now and the first phone call that is recorded on your system.
Again, I am assured that a new modem will be sent out to me, but it will take 5 to 7 working days. I also enquired about the charges you have billed me for even though I was unable to connect for 2 months and it was agreed that there would be a refund allocated for the downtime. Again I was told that there was no record of the phone calls I had made previously reporting the problem.
Today I have just wasted the best part of 35 minutes calling both your customer services and technical support who AGAIN have said that there is no record of me making a phone call at the start of June where the new modem was authorized NOR any mention of me getting a refund in subsequent phone calls.
Net result, no refund.
How is that fair?
You don't keep accurate records so I get penalised for your failings?
Because there is no record all I get is the same monotone answer of "I'm sorry but I can't help you".
What is the point of calling customer support, who are there to support the customer, when they can't actually do anything about it?
Other than give me a phone number?
For another call centre?
Where they tell me exactly the same thing?
Is this in some way linked to the reason contacting you via email is so difficult and placed in such an obscure location on your web site?
In the time I have been using Orange I have never seen a company be so inept in providing a service for their customers, shoddiness which started almost as soon as you took over from Wanadoo.
Although not on the same scale as asking me to move the computer after I had just come out of hospital after a serious operation and, when I was unable to comply with that request was told "Then you will have to call us back when there is someone who can move the computer for you to make sure the connections in the back are connected up correctly" it's remarkably close.

My question to you is, what are you going to do about it?

And your answer is probably going to be "Nothing" as per usual. In which case I will have no other alternative but to carry this complaint on further.

i edited out the bit wehre i calle them all a bunch of clueless fuck nuggets
and the bit where i called them cunts (several times)
and the bit where i felt like saying "What Part Of "You Thick Cunts" Don't You Understand, You Thick Cunts"

down to the bank tomorrow to cancel the direct debit as well, steal my fucking money will they, wankers
don't ever deal with oranage, no matter how many free cinema tickets they try to bribe you with
or how good their adverts at the cenima's are