then they said my password was different to the one they had on record

how?!?!?!?!?!?!?!?!?!?!?!??!

so date of birth, full name and postal address and phone number etc later and she repeats the letter i'd said originally

so i went on the rantage

for 4 minutes

an at the end i said "sorry to take it out on you, i kow it's not your fault personally, but how would you feel in my circumstances"

the story goes a little somethng like this

june 1st the modem goes tits up
june 1st i call up to see what's wrong
"something's wrong, call us back if it's not sorted tomorrow"
june 3rd i call back
"somethngs wrong, unplug the pc etc please"
after all that, the modem is fucked as it's got no lights on it, like i told him in the first place
"we can get a new modem out to you but it will take 5 - working days, can you wait that long?"
"do i have a choice?"
2 weeks later, still no modem
call again to find out what's going on
no notes to say you've called but we will send you a new modem
now it's july the 28th and still no modem
call again to let rip
this time modem promised within 5 working days
or else
so now the modem turns up
and now, just now, she's said that as no notes are on the system she won't be ale to give me a refund
"thank you" <click>

right
so how do i keep my original freeserve email address without paying them the money?

there was someone who said that i could download the dialer and as long as i kept it connected at least once every once in a while it would be fine

?