Desktop Option
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I actually Bum This Place
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From: Swadlincote (Near Derby)
Desktop Option
Ordered a PC from then nearly 3 weeks ago and they finally delivered today after giving us 3 false days 
Open it: Couriers have damaged the thing, putting a massive dent in the case, bending the chassis which meant the back panel with all the sockets on etc buckled shearing off the HDMI PCI card detatching it from the computer
The only way it could have been caused from what I can tell is that it was hit by the fork of a forklift truck. So now DEsktop Option are sending thr courier to pick it up so they now have to build me a complete new system. Of course the courier incident isnt their fault but it means I will have to wait an age for another computer
Rant over. Sorry
Open it: Couriers have damaged the thing, putting a massive dent in the case, bending the chassis which meant the back panel with all the sockets on etc buckled shearing off the HDMI PCI card detatching it from the computer
The only way it could have been caused from what I can tell is that it was hit by the fork of a forklift truck. So now DEsktop Option are sending thr courier to pick it up so they now have to build me a complete new system. Of course the courier incident isnt their fault but it means I will have to wait an age for another computer
Rant over. Sorry
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I actually Bum This Place
Joined: Jun 2007
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From: Swadlincote (Near Derby)
www.desktopoption.co.uk 
they also trade under www.pcoption.co.uk as the calls go through to the same place
they also trade under www.pcoption.co.uk as the calls go through to the same place
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I actually Bum This Place
Joined: Jun 2007
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From: Swadlincote (Near Derby)
Apparently the replacement computer was to be delivered thursday. Yet, I am still without one 
We rang yesterday and they were meant to be ringing back that evening and never did. I'm starting to get to the end of my tether now with them. I cant even cancel it, as they will charge a 15% returns fee for rejecting it, and thats at lest 100 quid
We rang yesterday and they were meant to be ringing back that evening and never did. I'm starting to get to the end of my tether now with them. I cant even cancel it, as they will charge a 15% returns fee for rejecting it, and thats at lest 100 quid
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I actually Bum This Place
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From: Swadlincote (Near Derby)
Originally Posted by GTi_iTG
what a bunch of useless pricks keep ringing and damanding mate
keep ringing and damanding mate 
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I actually Bum This Place
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From: Swadlincote (Near Derby)
Originally Posted by FastFordChris
screw that get a refund!, if there this bad sending the thing to you how bad do you think they'll be when something breaks or your need tech support down the line. 
I'm not getting a refund as they still keep 15% for themselves and thats alot of money, and since its not me buying it (my folks) they dont want to lose over 100 quid since they do deliver eventually just not when they say they will
so how about the distance selling laws ..
must be something in there you can get off on...
edit ...
http://www.businesslink.gov.uk/bdotg...mId=1075385183
so i suggest you advise them that they need to read the distance selling regulations and give you a full refund as they have broken the rules etc ..
trading standards are a good bet for advice..
must be something in there you can get off on...
edit ...
http://www.businesslink.gov.uk/bdotg...mId=1075385183
Under the Regulations, consumers have the right to:
details in writing about the supplier and the terms of the transaction
written confirmation of their orders
further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees
delivery within 30 days unless otherwise agreed
details in writing about the supplier and the terms of the transaction
written confirmation of their orders
further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees
delivery within 30 days unless otherwise agreed
Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason. If no details of the cooling-off period have been given by the supplier to the consumer, it is extended to three months.
The right to withdraw can be exercised by the consumer even after the goods have been delivered, or the services have been provided. The consumer is entitled to receive a full refund for a cancelled contract within 30 days.
trading standards are a good bet for advice..
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I actually Bum This Place
Joined: Jun 2007
Posts: 1,481
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From: Swadlincote (Near Derby)
to be fare it was delivered in 30 days, but then it had to go back cos the couriers damaged it, so if you read the post, you'd know
Also i really want it (no other company can build the spec for the money)and once it comes (as they do deliver eventually) i will never deal with them again. End of
Also i really want it (no other company can build the spec for the money)and once it comes (as they do deliver eventually) i will never deal with them again. End of
Wahay!! I've lost my Virginity!!
Joined: Jun 2006
Posts: 90
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From: Poole, Dorset
Originally Posted by Stephen_B
to be fare it was delivered in 30 days, but then it had to go back cos the couriers damaged it, so if you read the post, you'd know
Also i really want it (no other company can build the spec for the money)and once it comes (as they do deliver eventually) i will never deal with them again. End of
Also i really want it (no other company can build the spec for the money)and once it comes (as they do deliver eventually) i will never deal with them again. End of
AB
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