so how about the distance selling laws ..
must be something in there you can get off on...
edit ...
http://www.businesslink.gov.uk/bdotg...mId=1075385183
Under the Regulations, consumers have the right to:
details in writing about the supplier and the terms of the transaction
written confirmation of their orders
further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees
delivery within 30 days unless otherwise agreed
Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason. If no details of the cooling-off period have been given by the supplier to the consumer, it is extended to three months.
The right to withdraw can be exercised by the consumer even after the goods have been delivered, or the services have been provided. The consumer is entitled to receive a full refund for a cancelled contract within 30 days.
so i suggest you advise them that they need to read the distance selling regulations and give you a full refund as they have broken the rules etc ..
trading standards are a good bet for advice..