Parcel Force Fu*kwits
#1
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I arranged a collection for some seats via the Parcel Force website 4 days ago. I received an e-mail telling me the payment had gone through but nothing from Parcelforce. It was supposed to be picked up today and after sending 2 e-mails asking them to confirm they had my order and hearing nothing I decide to ring their customer services. I managed to get through eventually and got the arsiest Fu*kwit who pissed me off so much I ended up hanging up on her. The conversation went something like this:
Me: Hello, i'd like to confirm that you received my order to collect a parcel.
Fu*kwit: What is your reference number.
Me: I don't know as I haven't received a confirmation e-mail, hence my call.
F: Well its a number begining with a Z.
Me: I don't have a reference number as I haven't heard anything since I placed the order via your website on the 4th.
F: Well I can't do anything without a reference number.
Me: can you please check my details or something to see if the order has even been received.
F: Okay, whats your reference number.
(by this point I am starting to get very pissed off
)
Me: I haven't got a reference number.
F: Well how do you know you've even placed an order?
Me: Because I've been billed and want you to confirm you have received the order.
F: Well whats the collection post code?
Me: I have it written downstairs, i'll be a few seconds while I go and get it.
F: I'm sorry, you'll have to ring back then as I can't wait around for you to find it.
Me: I don't need to find it, I know exactly where it is, it's in my hallway downstairs.
F: Sorry you'll have to ring back as I don't have the time to wait around while you find it.
(this is after I have been on hold for bloody ages, going through loads of automated menus and waiting for her to finally answer the phone)
At this point I gently placed the receiver back onto the hook.
In summary don't use the Parcelforce website to place an order -as its shit.
Me: Hello, i'd like to confirm that you received my order to collect a parcel.
Fu*kwit: What is your reference number.
Me: I don't know as I haven't received a confirmation e-mail, hence my call.
F: Well its a number begining with a Z.
Me: I don't have a reference number as I haven't heard anything since I placed the order via your website on the 4th.
F: Well I can't do anything without a reference number.
Me: can you please check my details or something to see if the order has even been received.
F: Okay, whats your reference number.
(by this point I am starting to get very pissed off
![Mad](https://passionford.com/forum/images/smilies/mad.gif)
Me: I haven't got a reference number.
F: Well how do you know you've even placed an order?
Me: Because I've been billed and want you to confirm you have received the order.
F: Well whats the collection post code?
Me: I have it written downstairs, i'll be a few seconds while I go and get it.
F: I'm sorry, you'll have to ring back then as I can't wait around for you to find it.
Me: I don't need to find it, I know exactly where it is, it's in my hallway downstairs.
F: Sorry you'll have to ring back as I don't have the time to wait around while you find it.
(this is after I have been on hold for bloody ages, going through loads of automated menus and waiting for her to finally answer the phone)
At this point I gently placed the receiver back onto the hook.
In summary don't use the Parcelforce website to place an order -as its shit.
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#4
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Dont even start me with parcel force, they collected a gearbox from me 2 weeks ago i paid for a 48hr service, and its still not been delivered.
#5
Too many posts.. I need a life!!
Join Date: Oct 2003
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Had dealings with them about 3 years ago. Can honestly say I've never experienced had such poor customer service.
I swore that I'd never deal with them again, and never have since!
Use some else!
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Use some else!
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