problem with orange
13-08-2010, 04:56 PM
#1
Too many posts.. I need a life!!
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problem with orange
had my contract with orange for about 4-5 years same number etc
not so long ago i upgraded to an iphone 3gs
im a bit clumsy with phone so i always take out the orange car insurance in thic case with the iphone i pay £12 a month on top of a £45 a month contract but my normaly monthly bill is about £90-£120
anyway cut a long story short
i phoned orange on wednesday as i had broken the screen on my iphone all was fine £15 admin fee and my new phone (recond i might add) was recieved on thursday yesterday
upon recieving my new phone i discovered it was faulty the screen is completely out of sync if i touch 1 part another part is selected
upon phoning orange they said they only deal with damaged phones and faulty phones have to be delt with by apple
i have 3 options
1) travel 70 miles to my nearest apple store
2)apple will post me a jiffy bag and will send me another recond phone in 7 -10 working days
3) pay a £130 deposit plus then pay a priority delivery charge for a courier to bring me a new phone and if my phone is faulty which i know it is will they return my deposit, upon asking how long it would take to get my deposit back i was told 28 days
i am sooo pissed off
rant over
chris
not so long ago i upgraded to an iphone 3gs
im a bit clumsy with phone so i always take out the orange car insurance in thic case with the iphone i pay £12 a month on top of a £45 a month contract but my normaly monthly bill is about £90-£120
anyway cut a long story short
i phoned orange on wednesday as i had broken the screen on my iphone all was fine £15 admin fee and my new phone (recond i might add) was recieved on thursday yesterday
upon recieving my new phone i discovered it was faulty the screen is completely out of sync if i touch 1 part another part is selected
upon phoning orange they said they only deal with damaged phones and faulty phones have to be delt with by apple
i have 3 options
1) travel 70 miles to my nearest apple store
2)apple will post me a jiffy bag and will send me another recond phone in 7 -10 working days
3) pay a £130 deposit plus then pay a priority delivery charge for a courier to bring me a new phone and if my phone is faulty which i know it is will they return my deposit, upon asking how long it would take to get my deposit back i was told 28 days
i am sooo pissed off
rant over
chris
13-08-2010, 05:28 PM
#2
Never had a problem regards Orange and faulty or damaged phones
Burt then I don't have an iphone and my contract is a business one
I looked into an iphone a while ago and my phone insurance has always free with a contract renewal and when they wanted £12 insurance a month I told em to stuff it
Btw they have supplied an item that is not fit for purpose and so are in breach of their contract
Oranges problem not your imo mate
Burt then I don't have an iphone and my contract is a business one
I looked into an iphone a while ago and my phone insurance has always free with a contract renewal and when they wanted £12 insurance a month I told em to stuff it
Btw they have supplied an item that is not fit for purpose and so are in breach of their contract
Oranges problem not your imo mate
14-08-2010, 11:58 AM
#3
14-08-2010, 12:05 PM
#4
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had my contract with orange for about 4-5 years same number etc
not so long ago i upgraded to an iphone 3gs
im a bit clumsy with phone so i always take out the orange car insurance in thic case with the iphone i pay £12 a month on top of a £45 a month contract but my normaly monthly bill is about £90-£120
anyway cut a long story short
i phoned orange on wednesday as i had broken the screen on my iphone all was fine £15 admin fee and my new phone (recond i might add) was recieved on thursday yesterday
upon recieving my new phone i discovered it was faulty the screen is completely out of sync if i touch 1 part another part is selected
upon phoning orange they said they only deal with damaged phones and faulty phones have to be delt with by apple
i have 3 options
1) travel 70 miles to my nearest apple store
2)apple will post me a jiffy bag and will send me another recond phone in 7 -10 working days
3) pay a £130 deposit plus then pay a priority delivery charge for a courier to bring me a new phone and if my phone is faulty which i know it is will they return my deposit, upon asking how long it would take to get my deposit back i was told 28 days
i am sooo pissed off
rant over
chris
not so long ago i upgraded to an iphone 3gs
im a bit clumsy with phone so i always take out the orange car insurance in thic case with the iphone i pay £12 a month on top of a £45 a month contract but my normaly monthly bill is about £90-£120
anyway cut a long story short
i phoned orange on wednesday as i had broken the screen on my iphone all was fine £15 admin fee and my new phone (recond i might add) was recieved on thursday yesterday
upon recieving my new phone i discovered it was faulty the screen is completely out of sync if i touch 1 part another part is selected
upon phoning orange they said they only deal with damaged phones and faulty phones have to be delt with by apple
i have 3 options
1) travel 70 miles to my nearest apple store
2)apple will post me a jiffy bag and will send me another recond phone in 7 -10 working days
3) pay a £130 deposit plus then pay a priority delivery charge for a courier to bring me a new phone and if my phone is faulty which i know it is will they return my deposit, upon asking how long it would take to get my deposit back i was told 28 days
i am sooo pissed off
rant over
chris
Ring them back and speak to some one else. If they tell you the same thing, explain to them that it was with Orange that you entered into a contract of sale and with them that you entered into a care package that ensures to replace your phone like for like. Tell them that the phone they have supplied is not fit for purpose and that as your contract of sale is with them, and they have supplied goods which are not fit for purpose, then they should be rectifying the issue.
14-08-2010, 04:17 PM
#6
You had a gimp on the end of the phone.
Ring them back and speak to some one else. If they tell you the same thing, explain to them that it was with Orange that you entered into a contract of sale and with them that you entered into a care package that ensures to replace your phone like for like. Tell them that the phone they have supplied is not fit for purpose and that as your contract of sale is with them, and they have supplied goods which are not fit for purpose, then they should be rectifying the issue.
Ring them back and speak to some one else. If they tell you the same thing, explain to them that it was with Orange that you entered into a contract of sale and with them that you entered into a care package that ensures to replace your phone like for like. Tell them that the phone they have supplied is not fit for purpose and that as your contract of sale is with them, and they have supplied goods which are not fit for purpose, then they should be rectifying the issue.
that reminds me i once did have a problem with orange where the wife bust the earth pin on her sony charger got sent from sony to orange many times ,eventually told orange my contract is with you whilst my wifes phone is dead she aint using it and they arent making money from it-stop arsing about and send me a new charger....new one next day on my doorstep
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