Originally Posted by
DazC
You had a gimp on the end of the phone.
Ring them back and speak to some one else. If they tell you the same thing, explain to them that it was with Orange that you entered into a contract of sale and with them that you entered into a care package that ensures to replace your phone like for like. Tell them that the phone they have supplied is not fit for purpose and that as your contract of sale is with them, and they have supplied goods which are not fit for purpose, then they should be rectifying the issue.
that reminds me i once did have a problem with orange where the wife bust the earth pin on her sony charger got sent from sony to orange many times ,eventually told orange my contract is with you whilst my wifes phone is dead she aint using it and they arent making money from it-stop arsing about and send me a new charger....new one next day on my doorstep