had my contract with orange for about 4-5 years same number etc


not so long ago i upgraded to an iphone 3gs

im a bit clumsy with phone so i always take out the orange car insurance in thic case with the iphone i pay £12 a month on top of a £45 a month contract but my normaly monthly bill is about £90-£120


anyway cut a long story short

i phoned orange on wednesday as i had broken the screen on my iphone all was fine £15 admin fee and my new phone (recond i might add) was recieved on thursday yesterday

upon recieving my new phone i discovered it was faulty the screen is completely out of sync if i touch 1 part another part is selected

upon phoning orange they said they only deal with damaged phones and faulty phones have to be delt with by apple

i have 3 options

1) travel 70 miles to my nearest apple store

2)apple will post me a jiffy bag and will send me another recond phone in 7 -10 working days

3) pay a £130 deposit plus then pay a priority delivery charge for a courier to bring me a new phone and if my phone is faulty which i know it is will they return my deposit, upon asking how long it would take to get my deposit back i was told 28 days


i am sooo pissed off

rant over

chris