Never had a problem regards Orange and faulty or damaged phones

Burt then I don't have an iphone and my contract is a business one

I looked into an iphone a while ago and my phone insurance has always free with a contract renewal and when they wanted £12 insurance a month I told em to stuff it

Btw they have supplied an item that is not fit for purpose and so are in breach of their contract

Oranges problem not your imo mate