Dirty Harry

iTrader: (12)

and when you try you just get kicked in the nuts
I responded to a wanted advert on this site like I usually do Aug last year well actually the 14th of Aug,heres the link https://passionford.com/forum/viewto...light=#3097864
now the guy called and bought a crank shaft which was STS STD and could have done with a polish,depending on what you wanted to do with it,This was clearly expained and the guy replied well I dont mind if it needs a grind OK no worries he was asking for STS or .25 in jis advert.
Any way he paid I sent it job done never heard anything again,well not untill November the 28th I had a call saying the crank you sold me was bent,Now thats 4 months from day of sale and having personally removed the crank from what was a standard un messed with engine I founf this very hard to believe as cranks only bend when they hace spund a shell or over heated or may be dropped,This had nothing like that happen to it well at least not in my hands,
I advice the guy that its been far to long to come back to me for a warranty claim as anyhting could have happened in that time span it could have even been used.
I felt a bit sorry for the guy after he told me stories of his engine blowing up ect ect so I told him to bring it back so I could have it inspected,he came one the 22 of Nov,I looked at the crank there was no sign of damage we spoke breifly and I agreed to have my engine man inspect it as I wounldnt wnat anyone to think that have had a raw deal even though any warranty time had well expired,Again this guy said a light grind would be fine,Being Xmas and also i has lots to do i had a few calles from the guy asking if it was done eventually I get a call from my man when he has re opend from Xmas saying it was done and the crank wasnt bent at all and he had ground it as I requested to make sure it was bang on,
Anyway the guy called me and i told him it was done and i would call him to collect,
I collected the crank this morning and was going to call the guy over the weekend only to have a shitty E mail and PM sent to me asking for his money back
Now Iam really pissed off as i have gone out of my way to try and help this guy only to now have to take flack from trading satndard of which he has obviously called with the style of letter he has sent
unfortunaley I also have rights.Just shows how people are you go out of your way to do the right thing and thay piss up your back

Moose 130

If your crank man says it was fine then it's his problem, especially after 4 months.

tell him his crank is there to be collected, and as there was nothing wrong with it, before he returned it, it's still his.

Or if you do feel like giviing a refund (and TBH I wouldn't) then give him credit, not cash.

Anonymous

...i still aint received them parts you said you would send...i know its nothing to you but to me its something....still,i aint gonna ask anymore as its futile

Dirty Harry

iTrader: (12)

dont worry I aint forgot I have a box full to go throigh to make sure it works and its been Xmas dont you have any time off

Mr RS500

iTrader: (6)

To be honest Pete , after 4 months i think you have done more than anyone esle would have ,,
You could have just told him to fook off as his warranty has well expired
You have done everything to help the bloke when you didnt have to , now he doesnt want the crank seems fishy to me

Are you shure its the crank you sent him ??? how come he needed a crank and now its ready for him he wants a refund

The Youth.

iTrader: (1)

look on the bright side pete, you now have a mint crank to sell, as your storage costs since you told him it was ready are huge so you now own it again not him

steve

mercury grey minter

Judging by the phone call he made to you ,i reckon it was a CRANK CALL!









Sorry.

j18 law

Right then, didn't post up on here as I wanted to Give Pete a fair chance at sorting this out, but as it's now being aired in public, I think it's only fair that you hear my side of the story.

I bought the crank off Ashfeild as a STANDARD GRIND CRANK. I DID NOT agree to it needing a grind , as I paid Ł400 for a STANDARD crank, which is top money in anyones book. Pete said would need a polish at most . So far so good, as being a trustworthy supplier I felt confident that the crank would be fine.

All the bottom end bearings etc were bought for a STD/STD crank, as this is what I had. Unfortunatly, the engine damage turned out to be far more severe than first thought, it had taken the block, the rods and the cams/followers etc, which meant the build took a few months after working around a very busy buisness and sourcing new parts for my wrecked engine . During this time the crank was sat snugly in my office, out of harms way in the packing it was sent out in. When the time came to start re-building my engine I took the crank to be checked, at a proffessional engineering company. A 550BHP engine has to be 110% perfect, as we all know how much they cost when they go wrong . Unfortunatly, the engineering company found the crank to be bent, and to get it right would require a regrind. As I bought the crank as a MINT, STD/STD crank and all the bottom end bearings etc, I rang Pete told him about the damage. Now, I can appreciate the timescale may seem a long time but cranks don't bend themselfs sat in a box do they?

Pete asked me to bring the crank back to him, which I did by driving from south of Birmingham to Derby and back again on a saturday, as it's only fair that he should be able to get an independant inspection on it. This was all that Pete was going to do, I never agreed to it being ground to 0.25, as all the stuff I have got is for a STD/STD crank, and I paid Ł400 for a standard crank, not one that needs another Ł50-100 spending on it to grind to a smaller size Again, anyone will tell you a crank at 0.25 undersize never sells for that sort of money. Anyway, I have had to keep ringing to find out what the situation is with the crank, as Pete has had it over a month now, and this is the PM I sent him today as I really need to get this build going.

I don't think it's rude or shitty as Pete thinks it is, just asking politley to be refunded on a part that has not met my requirements and was suppled ( I would like to think unknowingly) damaged and unfit for the purpose I bought it for. anyway, here is the PM I sent to Pete tonight.

From: j18 law
To: Pete,RS Specialists
Posted: Fri Jan 05, 2007 7:43 pm
Subject: Crank
Hi there Pete,
It's Jamie Lawley here, I was just wondering if you have any news on the damaged crank I returned to you in person on the 28th of November. I asked for a standard cosworth crank, with no re-grinding or damage as I am building a new engine. After recieving the crank ( which was Ł400+Ł20 postage and packing, paid for by debit card) I had it inspected by a proffesional engineering company, who unfortunatly told me the crank was bent and would require a regrind to make it a serviceable item again.

I contacted you reference this approximatly the 22nd or 23rd of November to rectify the situation. You asked me to return the crank, which I did, If you remember I returned it in person, and I have called you on several occasions by telephone since. I have still not had a satisfactory response from you regarding the situation, as I cannot use a reground crank as all my engine componants are specced for a STD/STD grind crank.

I appreciate the fact that the timescale of me having the crank from you to finding the defect was 3 months, but due to unforseen circumstances in that the engine that the crank was going into was found to be unserviceable due to excessive damage, a longer timescale elapsed due to more parts being sourced. In this time the crank was stored in a dry office in its original packaging, until I had time to get the crank proffesionally inspected before fitment.

As I requested a standard grind crank, and I used your company due to its very high reputation in the RS cosworth spares buisness, I am asking you to refund me in full as the crank you supplied did NOT meet my requirements as we agreed in our verbal contract on sale, and was NOT fit for the purpose and use for which it was sold for. I am also asking you to respond to this within 7 working days. I hope we can resolve this situation amicably.

Yours sinceraly,
Mr Jamie Lawley 05/01/2007


I don't think I have been rude or unreasonable, I appreciate the effort Pete has gone to but ultimatly I never asked for a 0.25 crank or for the standard one I bought off him to be reground to 0.25. All I am asking for is my Ł400 back so I can buy a STD crank that I require. I would hope that people can see my point of view, and that I am not trying to pull a fast one or rip anyone off, I just want the STD undamaged crank that I paid for or my money back.

Thanks, Jamie.

Mr RS500

iTrader: (6)

Jamie

If you felt you needed to send the crank to a specialist engineering company to have it checked before use WHY didnt you do this when it was delivered and then you wouldnt have had this problem ???

Just seems funny to me if im honest ,,if i buy anything from anyone i ALWAYS check the item asap to make shure its what i wanted and in the condition i expected

The Youth.

iTrader: (1)

On your wanted add you stated this:

If anyone has any of the following items please contact me, cheers : Cosworth Crank, standard or 0.25 grind


pete sent you what you asked for in your original advert surely



steve

BUK

you coonts are always moaning

j18 law

After assurance from Pete that all it needed was a polish, I waited till I had purchased my pistons and conrods and sent them away, for the crank to be polished and then all balanced.
You can understand my frustration when after 4 months of waiting and collecting of parts I was then unable to get my car back on the road. I still require a std crank as my car is still sat in my workshop minus the vitals!!!!

Cheers

Micky The Finn

now i remember why i left here.

mercury grey minter

Not taking sides here,but a reasonable solution would be for PETE not to refund JAMIE but simply supply him with another STD CRANK.Pete should then sell the RE-GROUND CRANK .O.k ,PETE you won,t recover the Ł400 + What the regrind cost you,but you should recover 70/80% of the money you have layed out.

P.S JAMIE; Get the crank checked straight away next time

PETE; Don,t sell anything to JAMIE again.

Mr RS500

iTrader: (6)

How would you feel mate if you sold a part and over 3 months later you get a call saying im not happy ?? think about it from Petes point of view

How does he know you havent used the crank and blown your bottom end again and now trying to get him to put the crank right ???

RWD_cossie_wil

iTrader: (9)

The AD says STD OR 0.25, not both , To be fair would you be happy if your bought the crank as standard, bought all the bits to assemble it then find out that infact the crank needs a grind?? and then you have to buy all the shells again etc........ To be fair I can see the guys point, but surley if Pete has sold him the crank as STD, even to the best of his knowledge of it being good, if it turns out to be damaged then unfortunatly its the sellers problem, not the buyers . Anyway, as you said above youth, Petes got a mint crank to sell on, so no-one is much out of pocket if he refunds the guy, or gives him a mint STD cranks ,keeps him happy and keeps him as a customer who has his problem delt with fairly, and keeps his good rep ?

I can see Pete's point of view as well, but to be fair It sounds like a simple solution

Kop2381

Sounds good to me

Mr RS500

iTrader: (6)

To be honest mate , if this was asked for 3 months ago i would bet 100% Pete would have just sorted the issue BUT 3 MONTHE LATER ,,sorry but thats just not on

How much warranty do you expect with A SECOND HAND PART

1, as i have said ,,3 months is not on
2, how does Pete know he hasnt used the crank
3, why didnt he have it checked asap if he wanted it checking

RWD_cossie_wil

iTrader: (9)

Pete has stated in his reply that there was no damage - I understand exactly where you are coming from Paul, but How many people collect parts over a few weeks/ months to build an engine? Not many people can shell out 4k in one go to buy bits on a monday and have it running on friday

Shings

Trial by Passionford begins.

Mr RS500

iTrader: (6)

AGAIN ,,Why didnt he have it checked asap

topaz

iTrader: (1)

He should of checked it the moment it arrived.

If this was not possible he should of told the seller that checking wasnt available would it be ok to check it in a few months when the build was being done.

xr2.0zetecturbo.

dont suppose the proffesional engineering company also offered to grind it for you at the "right price mate"

Mr RS500

iTrader: (6)

exactly what i would have done

toff

iTrader: (1)

am no engine builder but if your building a 550+ engine and want everything 110% as you put it, why order the bearings,shells etc. with out measuring the crank first ???

where did you get bearings ,shell that it took 3 months

RWD_cossie_wil

iTrader: (9)

After assurance from Pete that all it needed was a polish, I waited till I had purchased my pistons and conrods and sent them away, for the crank to be polished and then all balanced.
You can understand my frustration when after 4 months of waiting and collecting of parts I was then unable to get my car back on the road. I still require a std crank as my car is still sat in my workshop minus the vitals!!!!

Cheers

I think that just about answers your question paul , If I bought somthing from you or Pete I would like to think that it was in 99.9% of the condition you told me it was in, But even you must admit that even despite your best efforts that somtimes you send things out that are damaged un-beknown to you? - Why should the customer suffer? Again it's a catch 22 of the second hand parts buisness, but to be fair this seems to be a genuine case of unlucky for both partys involved.....

Mr RS500

iTrader: (6)

Its the 3 months tho

I sold a RST engine today with no warranty ,,BUT , because the customer didnt hear it running i gave him a 7 day warranty , enought time to fit and test ,,he was very happy with this .
If he came back 3 months later and said he had just fitted it 2 days ago and it fooked i couldnt change it could i

j18 law

What use is a ground crank to me when the rest of the parts are for a standard build. The issue is if I knew it needed a grind I would not have paid Ł400 for it!!!! Maybe in future I will not take a reputable persons word!!!!!

Mr RS500

iTrader: (6)

Pete"s word isnt the issue mate ,,as said he thought it was perfect , if you had it checked within a acceptable time frame there wouldnt be an issue

topaz

iTrader: (1)

get it on ebay and buy another, you might even make on it.

Jay R

At the end of the day Rs specialists is Ł400 worth all the hassle and in some peoples eyes a bad reputation ????

I know what wouid be more important to me my company rep ??
Id refund him his cash minus shipping and sell the now mint but reground crank on and forget about it but thats only my oppinion

FFS its only Ł400 and once the cranks resold everyones happy ??

Micky The Finn

a 0.25 crank wont make more than Ł400 on ebay,or anyware in the world!!!

Anonymous

..nowt against pete...but if i bought something that i was told was a std grind i would trust him...if 3 months down the line when the engine is being built its found not to be i would be annoyed...its all too common you cant trust a soul i learnt that the hard way (not from pete) never trust anyone FACT.....The customer here is right..i feel he aint pulling a fast one...but who cares its passionford..the home of shite ..nearly everything i bought off here is wanked in some form.


Incidentally i bought a brand new cossie crank unused for 500 notes from a very genuine source

RWD_cossie_wil

iTrader: (9)

If you buy a STD crank you expect it to have STD size bearings If you read the guys post he's been collecting bits for a while, and as I said, who goes out and buys 4k of bits on one go ? not many people......

Micky The Finn

go on phil,you speak so much truth.

topaz

iTrader: (1)

Put it on with a 300 reserve and 400 BIN.

If he loses a few quid then its his own fault for not reporting any fault in a timely manner.

If it was new in the box then there would be no need to check it.

Jay R

Some times passionfords too clicky for its own good

The customer in my eyes is right to ask a refund
At the end of the day it was sold as mint may need a polish but eventually turned out it needed to have a regrind ??

Mr RS500

iTrader: (6)

So

Bottom line here is that MOST passionford users expext a 3 month warranty with second hand parts ???

Gen, question

Micky The Finn

even the 12 year olds!

Shings

To be honest if I got somet 2nd hand for my car and I put it on and it worked.

Thats fine- if it stopped working imediatly in the same way as the part I pulled off I would suspect somet else was causing the part to fail and as such it was my fault the part failed.

If it failed a week or whatever down the line- my fault for buy 2nd hand shit- should have got a brand new bit in the first place.