road test caught on cam
#1
road test caught on cam
have a read , don't think the company has been named yet ,
how mad would you not be if it was your car !!!
http://www.lancerregister.com/showthread.php?t=518056
how mad would you not be if it was your car !!!
http://www.lancerregister.com/showthread.php?t=518056
#3
10K+ Poster!!
I had a neighbour hit my car so I took it to a local body shop, it was a rover tomcat with some nice tune up bits (this was a fast car in the 90s) a few days later I was in the village and my car came wheel spinning down the road in first and second and shot off down the road. The owner was not too pleased when I went in about it.
#4
Moderator
iTrader: (11)
been a few of these over the years come to light and any company worth a ounce of salt would get shot of jockey test drivers and sort the mans car with a apology and maybe compensation, anything less deserves a public flogging and plenty of bad press for the company involved with gloves taken off
halfords mechanic did it in a focus and got done bang to rights
http://www.dailymail.co.uk/news/arti...-took-MOT.html
mechanic caught doing 118mph
http://www.dailymail.co.uk/news/arti...-got-back.html
halfords mechanic did it in a focus and got done bang to rights
http://www.dailymail.co.uk/news/arti...-took-MOT.html
mechanic caught doing 118mph
http://www.dailymail.co.uk/news/arti...-got-back.html
Last edited by STeve; 16-01-2016 at 08:45 AM.
#6
PassionFord Post Whore!!
have a read , don't think the company has been named yet ,
how mad would you not be if it was your car !!!
http://www.lancerregister.com/showthread.php?t=518056
how mad would you not be if it was your car !!!
http://www.lancerregister.com/showthread.php?t=518056
#7
Part of the Furniture
The garage was Scooby Clinic
This is there reply
Hi,
yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................
I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.
He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"
He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the .
A total of Ł146.00 + vat, invoice raised customer on his way............
10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.
I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........
He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".
Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .
We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of which had not been fitted up correctly.
Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the Ł10.00 bracket as a contribution, then all hell let loose..............
Straight on his phone to the AA legal cover threatening to put us in court, what for a Ł10.00 bracket we had supplied ?
We gave him his keys, no charge, never did see his speeding footage....
All part of life’s tapestries......
Some funny folk out there
Kev
Msoc part 2:
Hi,,
he is now threatening to put his "footage" on you tube, what a complete plonker
John, he was from Romford in Essex.
To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,
He would have been facing a Ł185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.
the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this s**t, heres your keys and go away.
He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................
weird ?
Kev
This is there reply
Hi,
yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................
I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.
He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"
He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the .
A total of Ł146.00 + vat, invoice raised customer on his way............
10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.
I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........
He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".
Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .
We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of which had not been fitted up correctly.
Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the Ł10.00 bracket as a contribution, then all hell let loose..............
Straight on his phone to the AA legal cover threatening to put us in court, what for a Ł10.00 bracket we had supplied ?
We gave him his keys, no charge, never did see his speeding footage....
All part of life’s tapestries......
Some funny folk out there
Kev
Msoc part 2:
Hi,,
he is now threatening to put his "footage" on you tube, what a complete plonker
John, he was from Romford in Essex.
To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,
He would have been facing a Ł185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.
the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this s**t, heres your keys and go away.
He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................
weird ?
Kev
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#8
PassionFord Post Troll
iTrader: (1)
I can't say where I go but they don't have to be on the road to mistreat your car. Some of the things I see in garages would have you dragging the Tech out of your car
I know 99% of us will never own a Ferrari but they don't take no shit at all. They treat vehicles like royalty and road test are only taken by Advanced Driving Licence holders
I know 99% of us will never own a Ferrari but they don't take no shit at all. They treat vehicles like royalty and road test are only taken by Advanced Driving Licence holders
#10
14000+ post superhero
Without seeing actual recorded footage as in most cases id expect both sides to be lying to an extent and the truth to be somewhere in the middle. Who knows for sure.
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natehall (17-01-2016)
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DAN400 (16-01-2016)
#16
Glennvestite
iTrader: (1)
Join Date: Jul 2006
Location: Darlington county durham
Posts: 62,764
Received 1,044 Likes
on
998 Posts
Im so glad i can fix my own cars. Im a technician by trade and will always fix my own cars. Theres no point being a technician if i can fix them lol.
I used to work for Reg Vardy well over 10 years ago and a lad there got caught doing 120 in a Fiat Coupe by the owner.
I used to work for Reg Vardy well over 10 years ago and a lad there got caught doing 120 in a Fiat Coupe by the owner.
#17
#20
Regular Contributor
iTrader: (1)
That is why I never leave my car anywhere, If they can't do the job in a day while I wait there and I will wait there all day I leave, and even then I'v had someone park it with the handbrake and copper grease all over the door inside, Some garages employ utter cunts.
#21
At the minute it seems there is no real evidence to say the garange didnt do the job, or mistreated the car in any way though
It does seem a bizarre story to make up, but if you were so adamant about what happened....you'd be showing the evidence.
He isnt. That speaks volumes.
It does seem a bizarre story to make up, but if you were so adamant about what happened....you'd be showing the evidence.
He isnt. That speaks volumes.
#22
10K+ Poster!!
Post the dash cam footage or it doesn't exist...as they say on the interwebs
#27
Professional Waffler
Originally Posted by JOHNDQ
its ATE Super Blue all tho its not meant for road use. Good stuff tho run it on my track cars
#28
#29
PassionFord Post Whore!!
#30
Wahay!! I've lost my Virginity!!
#31
#33
Wahay!! I've lost my Virginity!!
Just makes you think what some garages get upto when the owners are not around, the only time my car has not been in my garage is when it was a shell in the bodyshop 5 years ago.
I am sure the guy thats doing the mapping will have no interest in abusing it, seems to have good reviews on the net anyway.
chris
#34
would you work on a customers brake system, and give the car back without testing? i wouldn't!!!!
customers don't realize what happens to their cars in garages/bodyshops. i've dealt with many customers like that. but no-one talks about the happy customers.
when people buy a new car......they are having a nice experience so are in a totally different frame of mind.....so don't look for bonded headlights etc.
but when their car is repaired....it is because of a fault/accident. not a nice experience that they would not have chose to happen. so when you first meet them....they are not having a good experience. this is when they notice things they overlooked when buying. ie the repaired headlight........so it must have been the bodyshop/garage that damaged it. normally followed by a thorough examination of their "perfect" car.......which always shows up scratches and stone chips etc that were "not there before"!! not the customers fault, as they are not having a good experience. but once you understand this.....you are better equipped to deal with the customer.
customers don't realize what happens to their cars in garages/bodyshops. i've dealt with many customers like that. but no-one talks about the happy customers.
when people buy a new car......they are having a nice experience so are in a totally different frame of mind.....so don't look for bonded headlights etc.
but when their car is repaired....it is because of a fault/accident. not a nice experience that they would not have chose to happen. so when you first meet them....they are not having a good experience. this is when they notice things they overlooked when buying. ie the repaired headlight........so it must have been the bodyshop/garage that damaged it. normally followed by a thorough examination of their "perfect" car.......which always shows up scratches and stone chips etc that were "not there before"!! not the customers fault, as they are not having a good experience. but once you understand this.....you are better equipped to deal with the customer.
#35
PassionFord Post Whore!!
think you went the day or so after me?
#36
I've found that life I needed.. It's HERE!!
I've been to scooby clinic a few times with my old Sti and can't fault them tbh
Yeah the road on the way in is abit shitty, but I would want to see the video to make a accurate judgement and I wouldn't of done any work foc until I saw the video then sacked the lads if it was true
Yeah the road on the way in is abit shitty, but I would want to see the video to make a accurate judgement and I wouldn't of done any work foc until I saw the video then sacked the lads if it was true
#39
Moderator
iTrader: (11)
just shows you theres 2 sides to every story, video footage backs owner up big time and any of us would be furious if there car was treated like that, if the roads are that bad round there why the fuck take it for a test drive knowing the risks involved, driver of that scooby did not give a shit about that car
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Sinbad (18-01-2016)
#40
What I dont get is why the owner waited so long to actually produce any evidence ? That report even suggests he still hadnt shown it to Scooby Clinic
Why would he withhold the evidence ?
You'd like to think the driver of the car would be sacked.
Why would he withhold the evidence ?
You'd like to think the driver of the car would be sacked.