Carlos-Titx

There's usually 3 sides to a story but that confirms everything.

I'd be absolutely pissed!

I hope the garage takes a massive hit for that. Tossers.

STeve

iTrader: (11)

because of legal proceedings possibly taking place or seeking time for legal advice would be my bet, funny how owner of garage is filling in potholes now its on the net trying to hide the evidence but way too late lol

also thats not the only video footage owner has as in another clipping the tests pilots are heard to say hope we **** a alloy, and its reported the driver has handed in his notice at SC, too little too late as some have said

Psycho Warren

iTrader: (5)

Milk the media coverage for a better pay out.

Outside the media its really his word versus the garages as they could claim a "rogue" mechanic and use it as some way to not take responsibility. Having it all over the press will kind of reinforce his side of the story.

however, it could backfire as the business may well suddenly loose all its customers and go bump long before any court case ever happens.

Sinbad

iTrader: (1)

They do what the Police do Warren, as in being competent at high speed ?

Video proves owner correct after all I shall apologise for my chancer comment

That lane shouldn't be used for Tractors never mind a place that deals with Modified cars

ben_frst

some of the dash cam footage

http://www.dailymail.co.uk/news/arti...ole-video.html

Adam-M

The owner clearly stated on the MLR that he didn't want to post the video incase it jepordises his legal case. It did sound to me with the amount of detail he posted that it sounded realistic especially with the mentality of some mechanics you get tbh.

Me personally I'd of posted it up straight away to defame scooby clinic.

Oranoco

Well that video certainly has put a different spin on things and supports the claim of misuse by the car owner.

Sniffle

iTrader: (1)

some bad "reviews" on there about SC, Seems it's not the first time they may have done something like this,

Also noticed that one of the comments claim they know a garage that look for dash cams and disable them (including pulling fuses) while they are at the garage, so start thinking of getting a dash cam you can hide well if you plan on getting one now.

stevieturbo

He didnt even show it to SC either though from how everything read.

That's just stupid. Clearly he's wanting more from the whole saga than he lets on.....and odd he didnt just post the video, he got a newspaper thingy to post the video.

Must be looking a big claim or something rather than a simple resolution.

Eigdoog

I would be asking for new alloys, tyres and i would want to bum there misses!

STeve

iTrader: (11)

fair play to him if SC were honest and did the job they were meant to do they would not be in the pothole they dug for themselves, I hope he wipes the floor with them

Sniffle

iTrader: (1)

Seeing as the guy owns the scooby and a evo 9 I don't think its money he's after, more than likely he want's justice from the SC owner that allegedly called him a lier and threatened to sue if he showed the video proof that SC employee's probably f**ked up the customers car while being spiteful w***ers.

stevieturbo

How is a manager to know what goes on if he cannot see ?

it's hardly like the driver of the car aiming for potholes etc is going to run happily to the boss telling them what they done. You can be fairly sure they'll have been denying it like fuck. And without evidence to prove otherwise...what is the manager to do ?
Especially if the person with said evidence was refusing to show it ?

And now it seems the person involved has jumped ship, basically wiping his hands clean.

STeve

iTrader: (11)

culprit has chose the easy way out thats if whats been reported is true as whos to say he has gone anywhere, but the manager could have also handled it way better as calling him a liar on forums is a very immature and naive thing to do and it has bit him on the ass 10x now and possibly cost that company many customers if the feelings on scoobynet are anything to go by

stevieturbo

You'd like to think that now there is actually some evidence, the guy has been sacked....as you say it's unfortunate in some respects he can get away lightly by leaving voluntarily leaving a trail of shit behind.

Presumably the manager called him a liar...because he could or would not produce any evidence ?
If he had coughed up the evidence when asked, then he could never have been called a liar. It sounds like he brought that on himself.

steppy

What a pee take, fair play to the lad who's car it was for handling it the way he did, not naming and shaming, no violence, I would be mortified if someone who I had entrusted my car to treated this way and there's no way I'd be as calm as this lad

mk3ste

Think the manager is going to have to do more than fill in pot holes
Sounds like a sinking ship to me now

Obviously the mechanic / rally driver will just get a job somewhere else now I suppose

stevieturbo

You'd hope not, he is the one who needs named and shamed.

stevos

Problem is now the owner could have handled it better at the time but he wouldn't know if the aligations were true or not. If you have a trusted employee in your eyes who has worked for you for years and he tells you it's a load of shite he never deliberately went through pot holes. With no evidence you would believe your employee I presume. If the damage previous was a botched and not repaired properly then their driving wouldn't have helped.
It's a shame now if the owners attitude and his asshole mechanic has affected his business as there will be hard working honest employees affected by this incident now.

fuzzy

If the apparent garage response had been a bit more humble saying they would look into allegations and promising to deal with any wrongdoings it might have went down better Than posting up that snidey mocking we did everything perfectly bilge.

muz

Unfortunately this does happen. As I've said before, my Escort was taken for a "road test" after the front ARB was set up when it had running issues and was spotted by someone coughing and spluttering up the road.

cossynut2

I have to say now the full story is there for everybody to see there wont be many people feeling sorry for the garage.TRUST in the place you take your car to is the most important thing and after this it will be hard for them to get it back, they have not handled it properly and they will regret it big time!

Oranoco

Looks as though their site has been hacked or parodied looking at a link on Facebook.

stevieturbo

Actually I do have sympathy for the garage simply because of the way it was handled. The cars owner handled the situation worse than the garage.

It could all have been resolved in a matter of minutes of he had actually shown the evidence to the manager. For whatever reason he deliberately chose not to do that. On that basis alone he is a bell end, perhaps almost as much of a cock as the guy who drove the car through the potholes. They were both deliberately being idiots for no good reason.

If the manager had seen the video, he could have called in the guy driving and sacked him there and then in front of the cars owner, and some sort of resolution and apology could have been arranged.
Now that can't even happen because allegedly the guy walked instead. The big issue needs to be with him.

But without the evidence it's all bullshit really, one persons word against another...and everyone knows how that always goes. So has he gave any reasonable answer as to why he refused to show them the video ? Instead choosing to reveal it to news etc first ?

As much as there are many dodgy garages etc out there, there are equally as many assholes trying to scam them out of money too.

If you have evidence, show it, plain and simple. Problems will be resolved after that. He clearly wanted to stir things up first instead

Martin-Hadland

iTrader: (2)

I've read their response on Facebook and have to say I think I'd have worded that a little differently...

"if the owner thinks we have done wrong the we openly apologise to him."

stevieturbo

Presumably again....the owner had still shown no evidence at this point though ?

Is the manager to admit total guilt when as far as he might be aware none of what was claimed actually happened ? And add to that the owners actual refusal to show the video ?

Would it not all sound fishy to you ?

If he had seen the video when that comment was psoted, then clearly things are very different

Martin-Hadland

iTrader: (2)

If you had read all of what was wrote it was clear that the video had been seen at that stage. Its a bad situation for both parties thats for sure.

Here it is:

By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.

Dal_

iTrader: (2)

Someone has taken the time to make this:

http://www.scoobyclinic.net/

stevieturbo

Whilst the post above does seem to be recent and after seeing the video...it does still imply the cars owner had never at any point shown the video directly to SC.

As said, very badly handled on both sides but withholding the video was clearly to stir up as much trouble as possible....and that is still his intention assuming the websites etc are something to do with him. It does sound like he isnt or wast even interested in a resolution.

Of course if the guy driving was indeed employed there for 15 years, it does make you wonder.

cossynut2

Stevieturbo. It looks like its getting out of hand now, the thing is it needs sorting out asap as the longer this drags on the greater the damage to the garage.
I am in the window and conservatory sector and with us if a customer has a genuine problem it is dealt with straight away regardless of time and money as " a bad reputation travels quicker than a good one ". Do what ever it takes to satisfy the customer and try to move on or it will spiral out of control.

fuzzy

if those garage responses are genuine its clear the different tone between the two show the power of the internet and by the sounds of it to me the garages original response has had a knock on effect for the owners following actions. none of us know for sure though and its a storm thatll blow over and quickly be forgotten when the next internet drama comes along.

Harris.

And why shouldn't he stir things up? id do exactly the same if a garage treated my pride and joy like that , sacked or not the owner needs to sort the road out which is terrible , and the mechanic would have got a smack in the mouth .


As been said you bust your backside to have nice things , people should respect that ,if not they shouldn't be in business


If my Subaru was in there id be straight down there getting it out !!!!




Stop the bullshit talk with facts etc etc you sound daft . If it was your car you would do the same as there is really no fix to disrespecting someone else's property . what's the owner to do ,sack the guy and offer the customer a free service ???


Oh and just to point out ,if the driver was only doing a so called 19 mph why has he handed his noticed in ? Truth is the guys A C+++

Adam-M

Stevie this is my take on it, the guy takes the Subaru in to get the brakes seen too and after the work is carried out he is charged a sum that he thinks is abit much but pays it and goes on his way. On route home he quickly realises that the problem hasn't been found and he is roughly Ł200 lighter so he takes it back to have it resolved.

Now it doesn't get resolved, he is treated like an idiot in my opinion maybe because the mechanics where slightly embarrassed they never fixed it first time I don't know. So why should he then be reasonable to the garage and go back AGAIN to show evidence? He would be a cunt if he went straight home and slagged them saying the brakes are still shit after they fixed them but he never. He went back to complain about the brakes and it resulted in his car being abused for no reason.

By him showing the garage evidence about the mechanics abuse is only benifitial to scooby clinic for them to save face and stop joe public finding out exactly what they are like.

Scooby clinic deserve all they get, just like news of the world shut down over the unsavoury practices of a few employees.

220tel

i wonder if that is the first time he has driven a customers car down the lane like that

Sinbad

iTrader: (1)

Still think the response from Scooby Clinic is poor but luckily for me I won't ever be using them

Still don't think anyone should be using that lane bar Farmer Giles, it's not fit for a performance car

dojj

iTrader: (3)

only 19 mph?
the way he's hit that pothole, if that was my car with that footage i'd be doing the same thing, hanging it over the owners head saying i'm looking for a lot of groveling before i post it up and ruin you
if it was me driving and i drive down a road like that, i'd be properly tip toeing over every little dent in the road, let alone treating it like a rally stage
and if thats the one guy that's caught them doing it, how many others have had the same treatment and then been told "oh, by the way, your suspension is fucked, let us fix it for you with this new stuff we've got just laying about the place"

and while i don't condone the blackmail type of scenario i've just painted, no one is condoning the simpsonesque pitch fork weilding lynch mob mentality of the internet either, but it does happen

Cossy Mike

iTrader: (4)

I seen this lad asking people's advice on Summer Madness last week. The 'garage' basically told him where to go, unlucky for them he had dash cam footage.

Funny how the tables turn, at the end of the day he didn't ask for any of this and the garage were trying to back out.

Fair play to him

Now, what dash cam is he using

Cossy Mike

iTrader: (4)

The guy went home and watched the footage it was only after the complaint was raised he realised it had audio....he actually asked people's advice over a week ago on FB before all of this happened.

The garage had ample opportunity to sort things out but decided to wait for his call......unlucky

stevieturbo

Yes...a genuine problem.

If a customer phoned and told you all their frames/windows were fucked, would you just hand over some cash to make them happy and shut them up ?

No, you would want to see the evidence. In this case that evidence was on video and was being deliberately withheld for unknown reasons.
If you just took everyones word and started throwing money around....I reckon there'd be a hell of a lot of "unhappy" customers getting big payouts.

You cannot make allegations against someone and then not provide evidence to back it up. Unless you're a cop making allegations against a harmless motorist. But we all know those laws are fucked up.

So you do not do whatever it takes to shut someone up, you only do that when there is evidence you were in the wrong. Whether that's because you did the wrong yourself, or the evidence was about people under your employment but you were unaware of what went on as is the case here


And whilst the OP did ask advice....pretty much every single person also wanted to see the evidence. He pretty much withheld it from everyone including the most important people...the accused.

Clearly he had an agenda for doing that.

Now if he did show the evidence and was then treated badly afterwards, that's a totally different scenario. But it doesnt seem that is the case here at least not until very late on.


Of course he has a right to be angry etc etc, but it's clear from the outset he had no intentions of even trying to seek a resolution, so why he even bothered asking others advice then totally ignoring it is a mystery.

It seems he has actively went out to create the most damage to SC as possible...almost baiting them in with no way out.

Sniffle

iTrader: (1)

From what I understand the owner got the biggest guy in the garage to come stand with him as well as the "test driver" when the car owner went back to complain about the damage,

so they took the piss out of him as they treated his property he had trusted them with like crap,
Intimidated him with the muscle to make him shut up and go away
called him a lier

And you think he should want to carry on dealing with them with an attitude like that,

And even after all this SC said "if the owner thinks we have done wrong the we openly apologise to him."

If he thinks they did wrong HAHA
So clearly SC management still don't see a problem with how the car was treated in their care.