Audi Dealer Rip off
07-01-2010, 09:19 PM
#1
Audi Dealer Rip off
My boss in work hit a kurb in the ice anout 10mph in his A4 avant S Line and was bad vibration so he took it to audi.
Thier fiest quote was £3500 basically replace everything, he said im not paying that
So they have came back today with £1900 for a new wishbone, new wheel (£465), new track rod end and couple other parts, nothing that expensive including they say needs new wheel bearing.
They first quote fir £3500 they were replacing hub and well for that price anything attached to the wheel
Then on the quote they have £200 for wheel alignment,
HOW THE F**K can the justify £200 for wheel alignment, i tolf him in the first place to take it to a good mechanic just, but its in audi now
I then said tell them not to bother doing the wheel alignment and drive it just up the road and get it done in modern tire service for £25
Thier fiest quote was £3500 basically replace everything, he said im not paying that
So they have came back today with £1900 for a new wishbone, new wheel (£465), new track rod end and couple other parts, nothing that expensive including they say needs new wheel bearing.
They first quote fir £3500 they were replacing hub and well for that price anything attached to the wheel
Then on the quote they have £200 for wheel alignment,
HOW THE F**K can the justify £200 for wheel alignment, i tolf him in the first place to take it to a good mechanic just, but its in audi now
I then said tell them not to bother doing the wheel alignment and drive it just up the road and get it done in modern tire service for £25
Last edited by daviddunlop83; 07-01-2010 at 09:31 PM.
07-01-2010, 09:28 PM
#4
sorry I meant 1900 for everything and wheel is included in that as well as some other parts, they say it needs new wheel bearing too
it's more the £200 for wheel alingment I wouldn't be happy paying when a garage up the road can do same job for 30 quid max
it's more the £200 for wheel alingment I wouldn't be happy paying when a garage up the road can do same job for 30 quid max
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07-01-2010, 09:30 PM
#8
10K+ Poster!!
Proper wheel alignment requires the correct weights in the car, correct ride height etc etc
07-01-2010, 09:32 PM
#9
just finding my feet
bollox. most places have 4 wheel laser alignment now and id love to see the difference a main dealer uses as i know ford uses the same laser alignment and porsche specialists too,,,, even some of the race teams with there specials settings
07-01-2010, 09:39 PM
#11
Thats what i thought, the HiQ Modern tire services over here have brand new stuff within last year or 2 which is the 4 wheel laser alignment that you have to select car etc on a computer which has all the correct settings
07-01-2010, 11:07 PM
#12
Professional Waffler
Excessive yes but from experience with my own A4 the front suspension has 4 main arms, 2 lower at about £80 a pop and 2 upper at £40 a piece then a drop link to the ARB at £20 and a TRE at £25, then you have the hub, carrier and wheel bearing plus labour. Fitting the rear lower arm requires the subframe to be dropped. It's all pretty labour intensive
07-01-2010, 11:31 PM
#13
I've found that life I needed.. It's HERE!!
at bmw they have proper laser equipment which gets set up on a computer, they also test it with differents weights so if there is more people in the car it dont go out of balance.. personally i thought it was ott, but im sure u would want ur m5 to drive ina straight line lol... cant remeber what they charged...
i work at ford now and they charge 170inc vat for a tracking i was shocked, as its the same gauges they use at ats kwik fit etc...
i work at ford now and they charge 170inc vat for a tracking i was shocked, as its the same gauges they use at ats kwik fit etc...
08-01-2010, 09:04 AM
#15
I love it 
Touch wood i havent hit anything yet messing about in it
-8 this morning on way to work which is coldest ive ever seen over here, wouldnt fancy being in scotland with -21
Touch wood i havent hit anything yet messing about in it
-8 this morning on way to work which is coldest ive ever seen over here, wouldnt fancy being in scotland with -21
Last edited by daviddunlop83; 08-01-2010 at 09:07 AM.
08-01-2010, 09:28 AM
#16
10K+ Poster!!
Your your paid by which major motor manufacture to train their staff on this subject?
Its not bollox at all!!!!
How much labour do you this £200 buys you at an Audi Dealer?
Alex
08-01-2010, 09:36 AM
#17
Anyting forsale let me no
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Audi are probably £80 an hour but its still to much, my good friends dad owns a well known porshe dealership and his stuff is the same as my local discount tyres.... Everyone no's that you have your tracking done, drive down one of britains finest roads and hit a pot hole and it fucked again anyway........
08-01-2010, 09:46 AM
#19
Don't mention ze Vor
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Most garages have access to state of the art wheel alignment tools.
And by EU law, technical data like cambers, ride height, etc. have to be made available to every garage, not only dealerships.
You're probably better off taking it to someone who specializies in chassis work / wheel alignment then bringing it to a brand dealership where some monkey who's taken part in the seminar but has no practical experience fiddles with your car...
And by EU law, technical data like cambers, ride height, etc. have to be made available to every garage, not only dealerships.
You're probably better off taking it to someone who specializies in chassis work / wheel alignment then bringing it to a brand dealership where some monkey who's taken part in the seminar but has no practical experience fiddles with your car...
08-01-2010, 09:48 AM
#20
just finding my feet
Most garages have access to state of the art wheel alignment tools.
And by EU law, technical data like cambers, ride height, etc. have to be made available to every garage, not only dealerships.
You're probably better off taking it to someone who specializies in chassis work / wheel alignment then bringing it to a brand dealership where some monkey who's taken part in the seminar but has no practical experience fiddles with your car...
And by EU law, technical data like cambers, ride height, etc. have to be made available to every garage, not only dealerships.
You're probably better off taking it to someone who specializies in chassis work / wheel alignment then bringing it to a brand dealership where some monkey who's taken part in the seminar but has no practical experience fiddles with your car...
08-01-2010, 09:52 AM
#22
just finding my feet
we aint talking about a M car here,,,, more talking about a Mtec BMW when talking about a sportsline model,,,,,, nothing that special as such apart from roll bar so it dont foul on the lowered suspension at the most
08-01-2010, 10:01 AM
#23
just finding my feet
be interesting to see what happens as dealerships where struggling,,,,the aftermarket was growing but dealerships are now growing again and this non renewal means that the software for the computers the back street garages are using wont be updated as easy and new cars will have to see a dealer for things such as brakes and servicing if they cant turn off the lights/wind the brakes back and on volvos ect,, wont even be able to fit a window switch
08-01-2010, 10:03 AM
#24
just finding my feet
08-01-2010, 10:14 AM
#26
just finding my feet
the ec dont see a need to renew,,,, not sure why just know that the right to repair campain is trying to fight it but seem to be ignored for some reason but guessing its cause the dealers have been struggling since then and it sort of killed the market
now theres the idea to bin old cars and buy new cars,,,, getting rid of the block exemption could help the dealers in the future
now theres the idea to bin old cars and buy new cars,,,, getting rid of the block exemption could help the dealers in the future
08-01-2010, 10:36 AM
#27
The dealer has went ahead and done the tracking before he could ring them this morning.
Said it took them 2.61 hours and it was only one wheel hit the kurb so really the rear wheels didnt need done. Was he learning now to use the machine too in that 2 hours
Said it took them 2.61 hours and it was only one wheel hit the kurb so really the rear wheels didnt need done. Was he learning now to use the machine too in that 2 hours
08-01-2010, 11:15 AM
#28
10K+ Poster!!
The process they use will be long and involved and checks the geomery of the whole car... Its not the quick version people experience from tyre dealers.
For reference people Elite wheels charge £200 for FULL wheel alignment.
I'm not trying to defend dealers here - I'd happily do wheel alignment for you LOL - but there are different types of wheel alignment and it DOES take a long time to do to check the whole car and adjust it all so the car is properly setup.
For reference people Elite wheels charge £200 for FULL wheel alignment.
I'm not trying to defend dealers here - I'd happily do wheel alignment for you LOL - but there are different types of wheel alignment and it DOES take a long time to do to check the whole car and adjust it all so the car is properly setup.
08-01-2010, 11:17 AM
#29
10K+ Poster!!
im dont train anyone,,,, but ive worked at a few main dealers and i know a fucking lot of garages and i deal with porsche specialist garages who also run race teams and see what they all use,,,,,, now ignore the price they all generally use the same sort of stuff,,, unless you know audi use different ????
we aint talking about a M car here,,,, more talking about a Mtec BMW when talking about a sportsline model,,,,,, nothing that special as such apart from roll bar so it dont foul on the lowered suspension at the most
we aint talking about a M car here,,,, more talking about a Mtec BMW when talking about a sportsline model,,,,,, nothing that special as such apart from roll bar so it dont foul on the lowered suspension at the most
I'm not sure what you mean about "we aint talking about a M car here" the suspension setup on modern cars is roughly the same regardless of spec... sure 4wd etc is different but the front of an M3 is the same as a 320 - just the spring rates, damper setting and busing is different.
Alex
08-01-2010, 11:23 AM
#30
Surely tho as its only one wheel once they put the alignment equipment on the car it will say yep rear is all fine.
Just adjust the front, computer will say everything is fine then, job done. I just dont know how someone esp who is meant to be specalist could spend nearly 3 hours doing it no matter what they are doing. Its not even like its a race car where they try different settings etc, its standard settings for that model.
Just adjust the front, computer will say everything is fine then, job done. I just dont know how someone esp who is meant to be specalist could spend nearly 3 hours doing it no matter what they are doing. Its not even like its a race car where they try different settings etc, its standard settings for that model.
08-01-2010, 11:29 AM
#32
10K+ Poster!!
Your assuming the tracking was perfect before and that nothing else needed adjusting....
The equipment only works by following the procedure... Usually the first thing to do is to correctly weight up the vehicle and check the ride height is ok. Then as you change one angle you often find another needs adjusting.
It can easily take a that amount of time. Plus remember you are paying for some time to put the car on a ramp and take it off etc etc
The equipment only works by following the procedure... Usually the first thing to do is to correctly weight up the vehicle and check the ride height is ok. Then as you change one angle you often find another needs adjusting.
It can easily take a that amount of time. Plus remember you are paying for some time to put the car on a ramp and take it off etc etc
08-01-2010, 11:34 AM
#36
Why has my backround got anything to do with it
Also if the alighment wasnt correct before and he didnt hit thr kurb then it would still be wrong
The car isnt even 6 months old. I know within 6 months the alighment could be knocked out anyway over that period.
So your saying if a normal garage with the same laser alignment equipment would have a complete hash of doing his wheel alighment and it would be completely wrong? I think not. Putting weight into the car is all very good but what if you then have a trailer on the back. it will be wrong again anyway so its not really worth the extra money is it compared to a normal garage wheel alignment
Also if the alighment wasnt correct before and he didnt hit thr kurb then it would still be wrong
The car isnt even 6 months old. I know within 6 months the alighment could be knocked out anyway over that period.
So your saying if a normal garage with the same laser alignment equipment would have a complete hash of doing his wheel alighment and it would be completely wrong? I think not. Putting weight into the car is all very good but what if you then have a trailer on the back. it will be wrong again anyway so its not really worth the extra money is it compared to a normal garage wheel alignment
08-01-2010, 11:39 AM
#37
Also its funny these so called experts, from the first quote "oh we will just change everything" £3500 and when he confronted them they suddenly drop it to £1900 just like that. Experts or rip off merchants
Also he has not said the price of the tracking is crazy and they have halfed the price of that over the phone. They are just out to rape you anyway they can
I know which one i would call them.
Im not saying they are all like this but alot of them are.
Also he has not said the price of the tracking is crazy and they have halfed the price of that over the phone. They are just out to rape you anyway they can
I know which one i would call them.
Im not saying they are all like this but alot of them are.
Last edited by daviddunlop83; 08-01-2010 at 11:41 AM.
08-01-2010, 11:46 AM
#38
Your choice, i prefer things to be done correctly with warranty by trained people from a workshop that has invested in peoples training with a recognised qualification, not just some back street who thinks hes been doing things correctly for the last 20 years