My crap luck... can I take my new helmet back?
#1
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From: birmingham west mids
My crap luck... can I take my new helmet back?
Well, I bought a brand new £450 Arai lid today, ready for getting my bike on saturday. I walked out of the shop, and put it in my car. Drove home, then later on went to get it out of the car along with a bag of my boots/ leathers etc. As I lifted it out of the car, by the handle on the box, the bottom fell out of the box ( original Arai box, brand new today!) , and the helmet fell about 3-4 feet and landed on my drive, still in the helmet bag . On getting inside and removing the cover, the helmet has a big chunk out of the paint and you can see the shell ..
Now, I think that I am quite within my rights to take it back as there is no way that they should supply it in such a shonkey box , it is Arai I am pissed off with not Hein gerick... Do you think thats fair?
Now, I think that I am quite within my rights to take it back as there is no way that they should supply it in such a shonkey box , it is Arai I am pissed off with not Hein gerick... Do you think thats fair?
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#9
Id do as cossierich says. A bit naughty but a bit of a risk if you tell them you its been dropped, even though its their fault for having crap boxes.
Obviously the lid is technically useless now and cant be used, but im sure Arai will do something about it if you dont get any luck from the shop.
You just gotta decide whether to risk it and be upfront, or act dumb and say you opened it at home and saw the damage.
Obviously the lid is technically useless now and cant be used, but im sure Arai will do something about it if you dont get any luck from the shop.
You just gotta decide whether to risk it and be upfront, or act dumb and say you opened it at home and saw the damage.
#10
At the end of the day, theyve sold you a damaged helmet.
#11
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They ordered it in for me, so I would imagine they checked it fairly closley.. .I think honesty is the best policy here, as you say even if the shop won't play, I will go direct to Arai.
#12
ah. i thought maybe you had already trrde another one for size and they had ordered this one in for you. Have to come clean then wont you and say shit packaging caused it
#14
I cant see Arai arguing about it though, the last thing a top maker wants is bad publicity for the sake of a few hundred quid.
#17
what model is it? If you can get your money back (which i very much doubt) a lad near me can get arais for half price or there abouts , limited stock though.
i am hoping he can get me this model..............
mmmmmmmmmmmm
i am hoping he can get me this model..............
mmmmmmmmmmmm
#18
Arai provided you with a carrying device that you used in the correct manner (by using the handle) and IT failed damaging your new helmet.
You shouldn't have a problem getting it replaced IMO.
Go back to the shop and tell them what happened, and recommend that Arai change the box design.
You shouldn't have a problem getting it replaced IMO.
Go back to the shop and tell them what happened, and recommend that Arai change the box design.
#20
Honesty is the best policy here - as said, they saw you try it on and raise no concerns about condition, yet it is now obviously damaged to the extent that you would have spotted it at that time.
If the shop don't want to know, and if you paid by credit card (not switch or Amex) mention that you will ask the cc company to refund you under the Consumer Credit Act and see what they say.
If that doesn't work, some credit cards now insure your purchases for a limited time, so you could claim off that, or maybe even off your household insurance.
Either way, I'd certainly write to the manufacturer and tell them that this has planted a doubt in your mind about the safety of their product, and you need reassurance - and a refund/free helmet.
If the shop don't want to know, and if you paid by credit card (not switch or Amex) mention that you will ask the cc company to refund you under the Consumer Credit Act and see what they say.
If that doesn't work, some credit cards now insure your purchases for a limited time, so you could claim off that, or maybe even off your household insurance.
Either way, I'd certainly write to the manufacturer and tell them that this has planted a doubt in your mind about the safety of their product, and you need reassurance - and a refund/free helmet.
#24
Aye, Pheonix distribution. Great company to deal with, helped me out no end when i was throwing questions at them before commiting to by my GP lid
Take it back to the store, see what they say, if not, contact Pheonix Distribution
#26
go back to the shop with your helmet on and explain to them the fooking thing wont come off.. make a massive fuss, tell them you slept with it on, your going dizzy, the smell of your own breath is making your eyes sting.....
by this point the staff should be jumping over each other to help out and stop you making a fuss, as soon as one puts a hand to your lid fall over and make sure you land on the damaged area,,,, the rest is simple.
by this point the staff should be jumping over each other to help out and stop you making a fuss, as soon as one puts a hand to your lid fall over and make sure you land on the damaged area,,,, the rest is simple.
#27
Is it true that if you drop a helmet it should really be binned? Is that why you want a replacement? Or is it because it's brand new and now marked?
Hope you get it sorted either way, mate.
Hope you get it sorted either way, mate.
#29
#30
The amount of folk on here who want you to lie about it! Fuck me shows what kinda folk they are.......
Take it back and tell them what happened, i honestly think they will exchange it they arent a back street shop!
Take it back and tell them what happened, i honestly think they will exchange it they arent a back street shop!
#31
agreed about the lying.
however if i was the shop i'd tell him to run and jump! how can he prove he never dropped it other than the box breaking? thats my fear!
#32
Not if you were the manager of hein gericke! They have policies to stick to. And besides, theyll get the money back of arai somehow!
#33
Plus, if its just happened then its unlikely that someone would take a £450 helmet and kick it about just after they bought it...... and if they'd come off the bike then there would be more damage than that surely.
Cheers,
Grant
Cheers,
Grant
#34
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Not even got the bike yet ... Other thing is it was still in the helmet bag, It's not really Hein Gericke's fault, but they might carry a bit more weight with Arai when trying to return it. If I get no joy through them I will be talking to lots of people at Arai shocking packaging on an item that is supposed to be a life-saving device that depends on it's structural integrity.
#35
#37
I am pretty sure that if you can't get it swapped, then Arai (or thier importers) can Xray the lid to test the integrity. My mate was a club racer and Tw*tted his head on the track after a spill, and sent his lid back to Arai for testing. It came back with a safety check - all OK, and it was fairly heavily scratched!!
#38
what a pisser, deffo see what they say.
as for a cheapo lazer, my £50 tacachi or whatever the hell it is done me proud with a 45mph faceplant into a vw passat estate!
i was actually saving for another shoei but on fast fords wages, that would have been about a year
as for a cheapo lazer, my £50 tacachi or whatever the hell it is done me proud with a 45mph faceplant into a vw passat estate!
i was actually saving for another shoei but on fast fords wages, that would have been about a year
#39
#40
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My first lid ( and still have it!) was a lazer, great bit of kit for £120, dead comfy and has all the BSi and ACU gold stickers etc, so can't be a bad bit of kit, but as it is 10 years old I thought it might be an idea to get a new one before jumping on a new bike.