godzilla

iTrader: (1)

In need of some help here! I sent a parcel off 12 days ago via Royal Mail. The item that was in it sold on Ebay for £48.90. I have 100% feed back on 145 items. The bloke who won the auction is saying he has not recieved the item and wants his money back. I dont have the postal receipt...... what do I do?

focusv8

Did HE pay EXTRA for insurance or tracking?

.

sm

if u have no proof of postage u cant claim off royal mail so u have two choices, bite the bullet and refund him or wait and see if he opens a dispute and hope it goes in your favour

godzilla

iTrader: (1)

He didnt mate. Thank you for this as I shall reply to him about that. He is getting the right hump and my girlfriend thinks he has got the item and is trying to get his money back aswell?

Dirty Harry

iTrader: (12)

unfortunatly if you cannot provide proof of post and you have been paid with pay pal you will loose your money,if sending anything to anyone you must at least have it signed for so proof of post and delivery can be prooved better still pay that bit extra and send it insured and trackable then there is no arguments there are people out there who live on ordering items and then saying they dont turn up,
its an expensive lesson learnt but you wont do it again,by the way PM me your number over again I accidently deleted it

Billabong

I agree with Pete - I always send anything important via Special Delivery as I then know it got there safely (for my own peace of mind as opposed to being untrusting....although that's always a factor with eBay) and I personally think SD items are less likely to go walkabout whilst in RM/PF's care.... for the little extra it costs it's not worth NOT doing it, imo.

Fast Guy

Just watch the royal mail. I can't remember if it's special delivery or another one that is signed for, but it isn't tracked until it's delivered, so if it gets lost in the post and not delivered, it can't be tracked. How fecking stupid is that.

rssteve

as said your going to get bummed. Also you can't neg him now even if you was to issue him a refund and he neg you! what was the item? how much postage did you pay and how was it sent?

maxest

iTrader: (1)

He cant give you neg feedback so i wouldnt worry to much

Micky The Finn

hows that then?

EIL132

Been burnt with this, I've sent over 100 items without recorded delivery and mate has sent over a 1000 without problem.... until Ebay changed the rules. I've had less than 50% leave feedback from the sales since and 2 saying they never recieved the items. Have given refund to them but wont be using Ebay again, fucking joke IMO.

Daveysaff

iTrader: (9)

If you've still got the reciept from the post office you can fill a form in and see of they'll compensate you, you might be fucked if it's over £34 though........
in the mddle of doing this myself.

lardypants

fookin shitty royal mail


a private plate retention certificate was posted to me a week ago recorded delivery

has it turned up, has it fook

Nash_mr2

Empty your paypal account NOW!!!

if you withdraw everything and he opens a dispute....there will be nothing for him to claim back.

tsutton

That won't work. PayPal still can take money from his bank account. I think the only way to stop it is to close his PayPal account, but this has not been tested...

Lee_R21Turbo

iTrader: (1)

Mate - tell him to hangfire - I've had 2 items recently that have taken 14 days & 28 days to reach me even though the seller sent them straight away - postalmark dates back this up.

Royal Mail are SHITE atm!!!

S1rst

Shite at the moment? I cant remember them ever being any good in the last 10 years.

My post arrives at 2-3pm nowadays!

What ever happened to waking up, walking downstairs and seeing the mail on the floor!?!?!?! Cant see it ever happening again.

By the way, ive just sent a package by standard royal mail parcels as they wouldnt let me do it recorded delivery as they said it was too big! The only other option was £16.00 so i went for the £5 standard option. the items worth £47 so would i only get back £36 if i have to make a claim or will i get £36 plus the £5 postage back?

antony215

Thats only the sellers that cant leave negitive feedback now this is why the "I DIDNT GET ME ITEM" scams are on the up now because they know they can getaway with it

749steve

iTrader: (1)

royal mail arnt shit!
royal mail managers are stupid though
i dont start till 8am now as they have stopped early morning working so they dont have to pay us extra
so its now a day job not a morning job

SPECIAL DELIVERY is a fully tracked system signed for buy every one who has contact with it. so will not get lost and will be delivered by 1pm next day. it is also fully insured against loss/damage

RECORDED DELIVERY is only signed for by the receiver. is transported by normal mail and can get lost/damaged/stolen anywhere(so is a waist of money)

S1rst

What i cant understand is, apart from the items that are received but they say otherwise, where do all the genuinely LOST items end up? Obviously stolen by employees or someone who has contact with it somewhere along the line. Where else can they possibly get 'lost'?

749steve

iTrader: (1)

a lot get damaged by the sorting machines,and if items are found but no address/packaging found then they get donated to charity/or binned if not worth anything

S1rst

I think maybe they should fix/modify/repair the sorting machines then to try and stop them getting damaged maybe?

Ok i suppose some may get damaged and the packaging ripped of if its packed poorly, but ive had things go missing from hard boxes that have no chance of getting 'damaged', so i wonder where these went?

749steve

iTrader: (1)

unfortunatly in the main mail centres they seem to employ a lot of agency staff,who obviously dont give a dam.and are quite often dodgy.
this gives us honest posties a bad name.
i go out of my way to get peoples mail/parcels to them
this includes putting parcels in garages/sheds/neighbours
i even sign for certain customers parcels so they dont have to collect them later
i just wish all were as honest

bigjim172000

iTrader: (1)

To re-cap on other peoples comments. i have also sold stuff on eBay, i had the proof of postage which showed the guys house number and postcode. he claimed he never had it, did a paypal dispute and got his money back and that was £150!!! I would of paid him a visit if he was closer!!! Tosser