Advice needed

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Aug 3, 2004 | 09:29 AM

Matt J

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Advice needed

Not car related.

On the 22nd of last month i ordered a camera from 7dayshop.com, on the P&P page it states all import charges/duty is payed for by them you will not have anything to pay on delivery. Had a delivery note from royal mail through this morning stating they could not deliver as there's a fee to pay so they've left it at my local sorting/parcel depot

I've just been back to their website and the postage details have been amended and it now states that from 30/07/2004 there may be duty to pay if you live outside of guernsey (where their based) when i checked my account it seems they posted a further item that only cost £12 before this came into place and the camera itself was sent on the 30th

Can i do anything about this? i've sent them an email asking why i have to pay the charge when i ordered before the rules changed and i'm waiting response. Anybody got any advice ?
Cheers

Aug 3, 2004 | 10:12 AM

soulweavers

PassionFord Regular

Joined: May 2004

Posts: 423

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From: Sandy. Bedfordshire

If item is imported then you are liable for VAT, two ways of collecting it, via poat office or invoice from courier, I have imported two items and had to pay VAT, check if this is what you have to pay, maybe its an " insurance " surcharge which was hidden in the small print.

Aug 3, 2004 | 02:11 PM

Matt J

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No mate its deffo import/customs duty i've just been to collect it, the date on the parcel is before the date that they changed their postage terms and conditions so maybe i might be able to get it refunded