Just unpacked new laptop, plugged in etc switched on and it said preparing to start windows for 1st time, left to do its thing, 1 hour later and come up and its froze, restarted and it now keeps saying an unexpected error has occured and instillation cannot be completed, click ok to restart installation. Click ok and it boots back to same error message. tryed pressing esc and does same thing, vista btw, any ideas??

got no software or cds so cant do out really, dont tell me its gonna have to go back

 

well even new computers should av software to reinstall, soundslike it needs to go, is it a blue screen, machine check exception or summat ?

 

oh and tell em u want a new un, not a repair.

 

its the blue windows screen that comes up not the full blue error screen, just has a popup box saying the computer has been restarted before installation was complete or an error has occured before installation is complete,press ok to restart installation. You press ok and it reboots,gets to the blue screen and box pops up again. its a new hp laptop and has no cds, says to make backup cd when windows begins but i never got that far!!

 

similar thing on my brothers laptop, took it back and got a new one - an it was better as they were out of his one

 

Take it back, it's fucked

 

fuck sake got it from Ebuyer so its not just a case of taking it back BOLLOCKS! End to a Fucking shit day

Off TO cry myself to sleep

 

there might be a way round it, did it come with a windows back up disc. if it did then you should be able to do it by pressing f2 when it begins then reinstall windows. you wont lose anything as you havent used it. if you have the disc let me know and il send you a pm telling you how to do it

 

 

FORMAT!!!!!!!

 

as adrian quoted no cds, arranging return now

 

when it boots is there an options " factory defaults "???

 

ok but my laptop is 2mths old and come with a microsoft back up disc which re installs microsoft vista. any way hope you get it sorted

 

most of them have the reinstall data on a small partition on the hard drive that you access on boot up by pressing an "F" key - it depends on the manufacturer as to what "F" key it is - it will be in the documentation.

 

Most new laptops/PC's these days come with a recovery partition that will let you format without a disk and it's just a case of pressing F8 or the likes on start up to get the recovery process going.

 

http://h10025.www1.hp.com/ewfrf/wc/f...name=c00809678

 

There you are "press F11 on boot up"

 

Restore PC to original condition with the Recovery Manager if Windows Vista cannot be accessed
If the PC cannot access Windows, use Recovery Manager to restore the hard drive by following the steps below.
Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.

 

pressing f11 does fook all

 

Tryed just keep pressing it loads of times immediatly after you press the on button??

 

yup, held it on,pressed it load of times and does nought, distructions say recovery only works if backup has been run

 

hmmmmmmmm, damn!!

You could try ALL the other "F" keys one by one like that - it may be another key for that particular laptop??? worth a try

 

lost patience m8 it will end up a fist on all keys, boxed it back upand got a returns number,just need authority to return which ill get tmoz when they open