Right, had enough and this needs to be said.....

This is NOT aimed at any particular person as this has been on my
mind for quite a while.

INTERNET
If anyone would like technical support for any SECS product,
please do not post on here and expect an instant answer and then get
miffed because I have not replied within 3 seconds.
I do NOT spend all day/night on this website and sometimes only
get to check my normal EMAILS once a day.
I will always try my best to help as quickly as possible but I do other
things beside surf the internet.
If you do post questions/comments on this website, There is a chance
that I may not see it at all or only after a few days.
If you must use the net, it is better to email me directly.

TELEPHONE
A phone call is much better for quicker response and if i do not answer
my phone, please leave a message on the answer phone and
I will get back to you ASAP. I cannot respond to problems if no
message is left !

INSTRUCTIONS
Products are shipped with instructions of some description.
They may not be in a simple format for everyone to understand as
these products are highly technical and usually require moderate
experience.
Please at least try to read them first.
You may not understand them but at least then you have tried.

I do not mind answering ANY questions/comments but if I dont know
about it dont expect an answer.

NUFF SAID

 

I think the instructions are very good on the ECU...and have been happy with your answering times to my questions so far.... ...but then maybe you just want to get into my y-fronts

 

I would like to say that I have used Simon's technical support in the manner he has suggested using it, and he has proved to respond:

1. Almost instantly.
2. At unsociable hours.
3. With patience when it has been due to the customer not reading the instructions .

More than happy .

 

Has always helped me out as well

 

can i just say thanks for email with instructions for the secs monitor
but can i say it maybe a good thing to have then on your web site

 

 

Sounds fair Simon

 

RS500/104, You are totally right, all CURRENT products do have website
instructions included in the download files.
The original SECS monitor is no longer being pushed for sale due to the new
one about to be released. This will have full online support.

 

Simon if there is anything that i could do for you just shout mate

(if you do remember i know how to build websites etc bla bla)

 

Thanks for the offer Rene, we already have someone working on it
otherwise I would take up your offer.

 

simon, not a dig and with all due respect but i have tried every mode of communication known to man (except posting for you in public) to no avail, i have just this minute emailed you again

 

you got mail Simon

 

Nice one at least a few pepole may take a bit more notice OF YOUR WEB SITE
used to run the satellite bussiness
a customer said to me once how do you know all this
i said because on the phone it cost you nothing if i came round and sorted it it would cost Ł50
always good to know your stuff or its Ł50 to turn a switch on

REMEMBER YOU GET INSTUCTIONS FOR YOU NOT FOR THE TABLE DRAW

 

oh and I thought airing disatisfaction and criticism was meant to be a public thing

 

Matt, I have got your email, You are waiting for a FOC cable.
This was being sorted by someone else for me. I have kicked their ass !

 

Forgive me for being thick but is this aimed at me ?

If so, please elaborate your line of thinking....

 

Matt tell me you arn't still waiting for a cable to use that monitor i sold you in June

 

Ok I forgive you.

Not you Simon everyone else

 

Simon,
I believe that Cossymad is being sarcaustic , as in most people do this (instead of just picking up the phone and sorting it properly), so he thought it was the norm .

 

 

@ sarcaustic!

 

might burn you with it

 

SPADGE, FFS,

Matt is (was) getting the cable FOC.
Since you always delight in highlighting my faults at EVERY oportunity and
as it was you who sold the monitor to him, You may send me an order for the cable
for Ł10 (Ł5 for cable + Ł5 p/p next day delivery).
When I receive the cheque, I will send the cable.

It is hardly my fault if you sell items that are incomplete !

 

cossymad, Sorry, missunderstood - I am very paranoid lately !

 

 

 

Big Andy W, You have PM

 

jules, no, not as such, i robbed tims for mine but then he eventually sold it off the wreckage

simon, mail me your address, i will gladly pay like i said from day 1

 

Where the fook did that come from you tosser!
If as you say i wanted to highlight your faults Simon i would have jumped on the band wagon when everyone was slating you regarding your appaling service over your fookin monitors I didn't bother even though like numerous others you fooked me about as i didn't want to add to your misery Fact is you did fook me about and it was only when i threatened to come and ram it down your throat that you actualy sent the fooker back to me! There you go you have made another fookin enemy now with your sad feeling sorry for yourself bullshit

 

And by the way Simon
Not that its any of your business but the reason Matt didn't get a power lead from me was because the only one i had was this fookin "special" piece of shit you made me wait 2 weeks longer than promised for,made up of a standard power lead that you say are Ł5 and half a fookin ecu plug that you charged me 50 quid for At that price i was hardly going to give it away was i especialy as in a 3 door it is useless as when fitted you can't get the ecu cover back on!

 

Matt, i will send it any way - Just playing with SPADGE a bit

 

Yeahh right
Don't play with fire Simon you may get burnt

 

 

SPADGE,
I am sometimes a bit impulsive when posting.
I think everyone at some point has made a post and regreted it after the
send button is pressed.

My problem is, I get sh*t for things that have happened ages ago,
I get sh*t when things go well too. Just cant win so it has made me a bit
paranoid in my old age.

 

Simple, Simon ( ) engage brain before putting finger to work

 

Being paranoid isnt goin to help you tho is it simon. Relax dude.

 

many thanks

yeas i know, ive read the soap operas before lol hence my reluctance to post on here about it