Ginge !

how is that a defence for bernie,,,,,, your classing him as being a mechanic who dont care about his customers and saying that thats how we should expect garages to work

now i serve over 200 garages a day suplying parts to them, we deliver parts from within the hour to as late as 4 hours later,,,, the average time we deliver to customers is just over a hour,,,, yes just over a hour and thats all over london

so if a garage needs that long to fit a clutch cable,,, they hes taking you for a mug !!!

overbooking jobs is wrong unless the customer is made aware its gonna take what ever time to get done BEFORE its started


just cause you seem to accept cowboys working on you car please dont think this is a industry standard

if a part goes on back order the customer is made aware withing 4 hours of ordering and informed a estimated time they expect it

clutch cable can be done within a hour,,,, why let that person wait a week for it when its that fucking easy to do,,,,, wonder why the small garages are closing down and dealers are being taken there cars,,,, its cause some independants spoil it for the rest of the decent garages

engine conversions,,, ok thats a tricky one but if they WAS working on it and not just left it till the smaller money jobs came in and went then thats cool

ive got a mate whos been waiting for his car to be sprayed for 2 years now by a friend of a friend whos doing other car first and fucking him about,,, hes accepted it as he knows the blokes underquoted him,,,, but hes still took money off him and not done the job he was paied to do

tossers like this just prove that some mechanics are thick cunts who cant get a job when they left school so got a job as a mechanic/painter and decorator so they could earn money by ripping off hard working honest people who graft for a living

time to find a new garage mate

if ANY garage had my car for work that it was booked infor over 5 days when theres no extra headaches then i would go mental

good news is being in the game i get looked after and get work done free and its STILL done in the same lead time as paying customers and done to the SAME standard,,,, i hate garages who do shite jobs and use the excuse "its mates rates" to get you to accept the shite work cause the person aint got a clue what hes doing or just dont care

rant over

JjCoDeX75

I completely understand why you were frustrated, but the 'little hostility' that you refer to so early in a relationship is unlikely to have the desired effect.

For the sake of opinion, I will try to fill in how I would have taken the bits of your letter. Please remember that I am not trying to offend you - it is all too often the case that anything written can be taken in several different ways.....



I would add that most I think in this day an age would accept that a vehicle diagnosis these days is done by computer rather than by stripping it. Even if the car had not deteriorated to failure, it is likely that Bernie in this first inspection would have probably told you that a bigger failure was possible, and would then have arranged for it to be booked in for the major works that it clearly needs.

Also, I would observe that generally most react better to friendly interaction.

Each of course to their own though

JJ

89xr2

The tone in which it comes across is rather hostile. If you can't see that then no one will be able to explain why it's hostile as you clearly can't see it anyway. Not a dig, you did ask.

As for the original problem, after bernie has posted his side of the story it appears that if you had contacted cts before you took the car there to let them know it was now fucked and would be on a low loader he might have been better prepared to look at it.

Cossiep

JJ - You have a vivid imagination reading between the lines of the written word

At the end of the day, IF Bernie read and took my fax in the same light you have, then he CERTAINLY had enough time to fix my car

What you are all forgetting is that this ''hostile'' email at least got me AN answer................. maybe not the answer I was looking for but an answer

When I received Bernie's reply I was able to make my alternative arrangements................... had I sent him a love letter he MAY have ignored that and as I write this MAY still not have heard a peep from him

Terry Tibbs

If you book a car in, you expect it to be looked at and/or fixed on that day or if it needs parts, within a couple of days.

No way would I ever wait over 3-4 days for anything as simple as a phone call for them to tell me the gearbox is fucked when you already knew.

I've taken my car to a garage before - took them one day to change the following: Cambelt, spark plugs, leads, aux pulley, aux pulley belt, 2 gearbox mounts, alternator, oil and filter change. They were a busy garage but also said they would look at the car when it was booked in. All for £200 too.

People are standing up for a poor service as they understand he takes his time as he is a well known fitter. In all fairness, if its going to take long, spend 30 seconds ringing the person explaining the situation. NOT taking 3 days to tell the customer its fucked.

JjCoDeX75

Fair enough matey - no offence intended

Just trying to emphasise that the written word can be greatly interpreted!

JJ

Jim Galbally

ive skipped reading everyhitng since my last post (mainly because it involved ginge's essays )

but just so you know in my situation, the conversation went something like this:
bernie: "whats wrong with it"
me: "i just fancy a rebuild"
bernie: "why?"
me: "because i just do"
bernie: "sure it's not the clutch"
me: "naaaa.... just do the box"

2 weeks later...

me: "actually i think it's the clutch..."
bernie "