philc

Story is i sold a set of carbs, chap payed me but the post office have lost them.
I have a proof of postage reciept that covers me. But the stinger is that i sent it standard parcel service via royal mail, which unknown to me, does not require a signature! So i have no way of knowing if the buyer has actually recieved them and now he is requesting a refund.

I have filed a claim with the post office but as ever they are dragging there heels!

Can any inform of where i actually stand on this?

CraigJ

IMO if you've sent them and have the recipt from the post office then they guy needs to take it up with the post office. did he pay postal insurance?

philc

no, it we just agreed a set price for postage, no mention of any insurance from either of us

CraigJ

well if it was me i wunt give a refund you have proof you sent it so let him take it up with the post office.

STUCOS

iTrader: (8)

Phil in same situation,posted an item to somebody in holland,they wanted it as cheap as possable,so just sent it buy royal mail,that was 6 wks ago,guy has told me he never got item and wants a refund,as you i am letting the post office deal with it,best of luck mate

cheeRS stu

gurnE

Politely explain that as soon as Royal Mail reimburse you, you will send his refund imo.

And never use Standard Parcels again!!

philc

That is the course of action i told him i would take, however he is now implying legal action, police etc etc and wanting a refund with immediate effect.
And i agree about the standard parcels!

Retro Al

iTrader: (1)

he can imply anything he wants,you have proof you posted the item