Fraud advice
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Fraud advice
I'll try and keep it short,
Had a letter through today from the bank asking me to contact them about a possible fraudulent (sp) transaction with my debit card. Phoned them and confirmed someone tried to make a £2 transaction over the phone to confirm the card was active, as soon as the bank told them it was active they hung up, this was somewhere in west london where I've never been in my life.
Bank tried to phone me but had an old number, hence the letter, they had already put a block on the card due to not being able to get in touch with me ASAP. While on the phone the guy cancelled the card and told me to destroy it and he would get a new one sent out, then he went through a few recent transactions to confirm they were mine, all was well, a couple of petrol fill ups and a tesco transaction.
Literally 5 mins after hanging up parcel force deliver a big box, havent ordered anything and it had my full correct name and address on it, opened it and there were 2 new laptops in it
with an invoice from dabs.com (whoever they are) phoned the bank up and told them they said phone the police and tell them its a fraud case and they will sort it.
Got them coming round some time tomorrow I think, until then what can I check/change to stop this happening again? theres only 2 ways think they got the card details and that either a hacked paypal account or my rubbish as I dont shred anything, but if it was the dustbin raid thing, surely they would of done my credit card and not debit card
which leads me to believe its the paypal account as my debit card is the only card I have registered with them.
Anyone been the victim of anything similar? any advice on things I can do Cheers
Had a letter through today from the bank asking me to contact them about a possible fraudulent (sp) transaction with my debit card. Phoned them and confirmed someone tried to make a £2 transaction over the phone to confirm the card was active, as soon as the bank told them it was active they hung up, this was somewhere in west london where I've never been in my life.
Bank tried to phone me but had an old number, hence the letter, they had already put a block on the card due to not being able to get in touch with me ASAP. While on the phone the guy cancelled the card and told me to destroy it and he would get a new one sent out, then he went through a few recent transactions to confirm they were mine, all was well, a couple of petrol fill ups and a tesco transaction.
Literally 5 mins after hanging up parcel force deliver a big box, havent ordered anything and it had my full correct name and address on it, opened it and there were 2 new laptops in it
with an invoice from dabs.com (whoever they are) phoned the bank up and told them they said phone the police and tell them its a fraud case and they will sort it.Got them coming round some time tomorrow I think, until then what can I check/change to stop this happening again? theres only 2 ways think they got the card details and that either a hacked paypal account or my rubbish as I dont shred anything, but if it was the dustbin raid thing, surely they would of done my credit card and not debit card
which leads me to believe its the paypal account as my debit card is the only card I have registered with them.Anyone been the victim of anything similar? any advice on things I can do Cheers
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From: rugby
the strange thing here is why bother to get your details and yet still deliver the goods to you home address?
also i dont most places now use the 3 digit security number of the signitaure strip, which is never on any paperwork or paypal details?
also i dont most places now use the 3 digit security number of the signitaure strip, which is never on any paperwork or paypal details?
Originally Posted by philc
the strange thing here is why bother to get your details and yet still deliver the goods to you home address?
also i dont most places now use the 3 digit security number of the signitaure strip, which is never on any paperwork or paypal details?
also i dont most places now use the 3 digit security number of the signitaure strip, which is never on any paperwork or paypal details?
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From: rugby
martin thats what i was saying, once they have your details they could of got it delivered to any address? yet they must of choosen to send it to the card holders address. very strange.
Originally Posted by philc
martin thats what i was saying, once they have your details they could of got it delivered to any address? yet they must of choosen to send it to the card holders address. very strange.
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From: rugby
Martin, oh right never encountered that. always had the option of delivery to what every address i choose.
Matt, sure your bank and the police will get to the bottom of it. Mate had a similar thing with a credit card. turned out a temp at the cc company was recording peoples details
Matt, sure your bank and the police will get to the bottom of it. Mate had a similar thing with a credit card. turned out a temp at the cc company was recording peoples details
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From: Manchestoh
Originally Posted by martin-reyland
Originally Posted by philc
martin thats what i was saying, once they have your details they could of got it delivered to any address? yet they must of choosen to send it to the card holders address. very strange.
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The bank suggested maybe a company I'd used had been done over or similar and they had the card details from the receipt.
Forgot about the 3 digit thing on the back, your right it is strange how they got that
I'll have a better look over my account transactions online and see if I can spot any dodgy looking payments.
I too wondered why they had it delivered to my address, I always get the option of having it delivered somewhere else when ordering something, just in case your not able to be in the house when they deliver.
Forgot about the 3 digit thing on the back, your right it is strange how they got that
I'll have a better look over my account transactions online and see if I can spot any dodgy looking payments.
I too wondered why they had it delivered to my address, I always get the option of having it delivered somewhere else when ordering something, just in case your not able to be in the house when they deliver.
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Just checked the account and theres no transactions that arent mine, and thats going back 2 month's, theres no show of a transaction with dabs.com either how long before they show on my account? it normally shows transactions that are pending for the next couple of days, my wages usually show up on the pending list a day or more before they actually go in, wouldnt the dodgy one be the same? just checked both CC's aswell, no transactions on them either
how long before they show on my account? it normally shows transactions that are pending for the next couple of days, my wages usually show up on the pending list a day or more before they actually go in, wouldnt the dodgy one be the same? just checked both CC's aswell, no transactions on them either
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From: Beds
Originally Posted by Matt J
The bank suggested maybe a company I'd used had been done over or similar and they had the card details from the receipt.
Forgot about the 3 digit thing on the back, your right it is strange how they got that
I'll have a better look over my account transactions online and see if I can spot any dodgy looking payments.
I too wondered why they had it delivered to my address, I always get the option of having it delivered somewhere else when ordering something, just in case your not able to be in the house when they deliver.
Forgot about the 3 digit thing on the back, your right it is strange how they got that
I'll have a better look over my account transactions online and see if I can spot any dodgy looking payments.
I too wondered why they had it delivered to my address, I always get the option of having it delivered somewhere else when ordering something, just in case your not able to be in the house when they deliver.
Well to add to this, always felt reasonably secure with the 3 numbers bit on the back,
BUT
Yesterday morning ordered some bits from a shop (online computer shop) that ive used before, ordered all i wanted went to the checkout page entered my login details etc all i had to do was enter my 3 numbers, trouble was card was upstairs and i was down and couldnt be arsed to go get it lol,so tried to just hit continue without em seeing as i had used them before, but no such luck come back to same page, asking for the numbers, then the numbers numbers just come to me and was well pleased I had remembered them (embarrassed by the fact I could actually remember them lol) so put them in and clicked proceed and it went to a page to confirm ordering saying an email had been sent and another latter on confirmation of payment and then another saying when items had been dispatched.
Now had all my emails and expecting to receive items this morning
Only problem with this situation is is when i went upstairs and checked the numbers on my card they were a MILE out from what id entered
Am waiting till today to make sure I receive my bits (which i should as had an email saying the goods have been dispatched) but when I do who should I complain to the shop or my bank, OR will the bank cancell payment at a latter date cos the shop accepted incorrectly, not trying to get a freebie or anything but this surely SHOULDNT happen, makes a mockery of the "proof of POSSESION" 3 digit code
Steve
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Joined: May 2004
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From: Surrey/Hants
Not had any items sent out [maybe you won a prize you didn't know about? ] but had my debit card skimmed and cloned the year before last, I remember going to the bank to get a nifty out to play golf and it came up the days limit of withdrawals had been reached...
Turns out they'd taken out £500 every day for 4 days Well, you don't check your balance every day do you....
Anyway, you probably know this but its basically the banks fault as you pay them to look after your money
They refunded it no grumbles with a police incident number
] but had my debit card skimmed and cloned the year before last, I remember going to the bank to get a nifty out to play golf and it came up the days limit of withdrawals had been reached...Turns out they'd taken out £500 every day for 4 days
Well, you don't check your balance every day do you....Anyway, you probably know this but its basically the banks fault as you pay them to look after your money
They refunded it no grumbles with a police incident number
PassionFord Post Whore!!
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From: Bristol
Last weekend I paid for something with a credit card, no signature, no PIN, no security code and no-one checking who I was.
I won't repeat where, just in case anyone gets ideas but it was for purchases up to about 50 quid - not good, escpecially with all the chip & pin rubbish 
I won't repeat where, just in case anyone gets ideas
but it was for purchases up to about 50 quid - not good, escpecially with all the chip & pin rubbish
Member No: 39
Joined: May 2003
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From: UK
Originally Posted by The Rapid 1
Well to add to this, always felt reasonably secure with the 3 numbers bit on the back,
BUT
Yesterday morning ordered some bits from a shop (online computer shop) that ive used before, ordered all i wanted went to the checkout page entered my login details etc all i had to do was enter my 3 numbers, trouble was card was upstairs and i was down and couldnt be arsed to go get it lol,so tried to just hit continue without em seeing as i had used them before, but no such luck come back to same page, asking for the numbers, then the numbers numbers just come to me and was well pleased I had remembered them (embarrassed by the fact I could actually remember them lol) so put them in and clicked proceed and it went to a page to confirm ordering saying an email had been sent and another latter on confirmation of payment and then another saying when items had been dispatched.
Now had all my emails and expecting to receive items this morning
Only problem with this situation is is when i went upstairs and checked the numbers on my card they were a MILE out from what id entered
Am waiting till today to make sure I receive my bits (which i should as had an email saying the goods have been dispatched) but when I do who should I complain to the shop or my bank, OR will the bank cancell payment at a latter date cos the shop accepted incorrectly, not trying to get a freebie or anything but this surely SHOULDNT happen, makes a mockery of the "proof of POSSESION" 3 digit code
Steve
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Originally Posted by Paddy
Not had any items sent out [maybe you won a prize you didn't know about? ] but had my debit card skimmed and cloned the year before last, I remember going to the bank to get a nifty out to play golf and it came up the days limit of withdrawals had been reached...
Turns out they'd taken out £500 every day for 4 days Well, you don't check your balance every day do you....
Anyway, you probably know this but its basically the banks fault as you pay them to look after your money
They refunded it no grumbles with a police incident number
] but had my debit card skimmed and cloned the year before last, I remember going to the bank to get a nifty out to play golf and it came up the days limit of withdrawals had been reached...Turns out they'd taken out £500 every day for 4 days
Well, you don't check your balance every day do you....Anyway, you probably know this but its basically the banks fault as you pay them to look after your money
They refunded it no grumbles with a police incident number
2 transactions are pending now, both for £550
Originally Posted by Matt J
That makes sense paddy, but they havent drawn money out of the hole in the wall, they've paid online, If as above you dont have to supply the correct 3 security numbers then why the fuck have them?
2 transactions are pending now, both for £550
2 transactions are pending now, both for £550
.
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Originally Posted by Mike Rainbird
Don't understand what the problem is, you have the lap-tops, you have the company's details, so all you need to do is advise them that they have been subject to a fraud and that you will return the computers etc, and they can credit your card back. No-one loses in this instance... .
.unfortunately I'm not wealthy enough not to miss 1k out of my account! lol.
Surely they have to do it pretty much instantly and given that they advised you, you shouldn't have a problem getting a free overdraft until they sort it all out . I'm sure if you speak to the bank and the computer company, they will suggest the best course of action so everyone ends up happy .
. I'm sure if you speak to the bank and the computer company, they will suggest the best course of action so everyone ends up happy .
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