FLO

Ahhh..help!

I brought a Ford gearbox for my S2 on 20.7.04...well, it was worse than the one they took out!

So Ford replaced the bearings and it still wouldn't work...and finally on 07.09.04 they replaced the gearbox.

Although i was told at the time that they couldn't get new boxes and they were all re-conditioned ones! Glad i found that out after i thought i'd paid for a new one!!!

Anyway, it's whining again and i've phoned them and they said teh warranty only goes from when the first gearbox was fitted!!! I think that's fair enough but why should i suffer if the second box was faulty???

Can anyone help on this or am i looking for yet another gearbox at the weekend!!

Nick-T

I know someone that has a S2 box going cheap, I can dig the details out if you want?

Oh and no it's not mine. Mines a little bit more broken than yours

BillyCabrio

iTrader: (1)

Thats a load of bollocks!!!

How can they can they that the I'd get down the Citizens Adice Bureau if i was you! I think theres one in Bromley.

What a load of toss

St3V3_C

Some people do, some don't.

After all, you've only payed once, in July, so would only expect one year from then.

However, I changed a battery in Halfords after 2 years and was given a new 3 yr on the new one

Edit to say - just 7 days after the original year is harsh though.

FLO

thats what i thought...im only a week out! but they are fookin stubborn on it...im sooo gutted! last time i get anything from fords i tell ya!

nick, that's great hun thanks....although its not sourcing a box thats the problem...its getting it fitted....

i have abs...doh!

ohhhhhhh, soooo gutted

FLO

thats what i thought...im only a week out! but they are fookin stubborn on it...im sooo gutted! last time i get anything from fords i tell ya!

nick, that's great hun thanks....although its not sourcing a box thats the problem...its getting it fitted....

i have abs...doh!

ohhhhhhh, soooo gutted

Nick-T

You have mail

FLO

hmmm, nope!!!

FLO

They just called back and said i have no chance and alse due to the age of the vehicle! Guy was really nice that i spoke to but i sorta complained that i was unaware i was buying a re-coned box in the first place ... i thought it was new!!!

If i wanted a re-con box the last place i would go is Ford and pay top dollar!

Oh well, i'm going to the toilets to cry.... ....real tears

BillyCabrio

iTrader: (1)

Whys it a prob huni, get shot of the wanky ABS the same time as the new box is fitted.

Get Jimmy to do it

What Fords was it? Bristol Street?

Nick-T

Cheer up

As already said. Give Citizens Advice a ring. They should be able to tell you where you stand.

And you do have mail. Will probably cheer yop up a bit as well

FLO

ah, you sent that mail ages ago and yes it was funny you filth bag!!!

well i would do Paul but i've been quoted 100 squids to just get shot of it!!!

strange but i dont mind paying for things to go on but am reluctant to pay to take things off!!! im sure, being a ford it will fall off soon anyway!!!

it was essex ford in rayleigh hun....cant fault the guy i spoke to though he was well nice but i had a tiff with the manager a year ago about the warranty so sorta knew he'd get hos own back in the end!!!!

Nick-T

Yep, am a filth bag, but that wasn't the email I was talking about.
Check again

FLO

the last one i got was about me runnig through my office naked on friday afternoon???

if you saw the guys i work with you'd understand why i'm not impressed!!

sorry andyp...you're alright!!!

BillyCabrio

iTrader: (1)

Nah Andy stinks of cats wee

FLO

yeah you're right

AndyP

I keep telling everyone how hard my job is

BillyCabrio

iTrader: (1)

I can smell you from here!

Well at least that fLo'S car sorted

FLO

blinking angel you are mr cabrio....

i'll treat you to a few beers Saturday night my friend...that's if you ever mail me back!!!!

my days been good, bad, better and now evern better....phew, it's just like the weather

Speedy G.

iTrader: (1)

Do NOT give in m8.

I had EVERY single part of my Mondeo TDCi diesel system replaced under warranty and that also ran out 4 months earlier.
Every part of your car has what is called "a normal life span" and 1year is defo not a normal life span for a gearbox.
Get a sollicitor and fight it. I did and I won.

FLO

Nice one speedy G...but hey i just noticed you don't live in this shitbox of a country so ive not got a chance!!

i really couldnt take the chance and pay out for a solicitor for such a small part...although id love to!!!

its a poo life span but is bad advertising for ford so if they have no customer service i hav no loyalty and a big whinging gob!!!!

ho hum.....never going to ford again i know that!

thankyou sooooo much for the advice though, sounds like it really paid off for you!!!

Speedy G.

iTrader: (1)

It did pay of for me and the best part was, I didn't have to pay for my sollicitor, etc... because it was part of my insurance.

Just go to Ford and threaten (spelling??) them with a sollicitor etc and with the story of life span. Then call Ford UK service and tell them the exact same thing and that your dealer does not want to solve it.

It's just a few phonecalls away.
TRY IT.

Speedy G.

iTrader: (1)

Besides, the country I live in is FAR more shittier then yours.

DOO

Is the car standerd if it`s been modifed in anyway eg bigger wheel uprated power you not going to get anywhere TBH.

FLO

hokey dokey...im on the case!!!

im going to write to them so they can consider the facts and ring me with a response!!! i hate calling cos i just take it!!! far better in writing, i sound scarier!!!

Worth a try i suppose, you're right and if i win i'll send you...err, errm, something!!!

NO WAY...im gonna take your advice on the gearbox, but you guys make wicked chocolate so you loose!!

FLO

hey, im a chick and i drive it nearly a hundred miles a day,....course its standard!!!

Nick-T

Flo you got PM. I've had enough of your shitty email system

DOO

Just checked with are warranty dept and the warranty runs from the 1st date you bought the item for 12 months.

FLO

I know ... gutted but hey, my days getting better and the kindness of the PF crew have all saved the day!!!

Thanks to everyone for everything....really appreciate it!

DOO

Fair play

Nick-T

So if you have a part fitted and it fails. You then have it replaced under warranty and the part that it's replaced with isn't covered by warranty?
Thats a bit crap

FLO

Yeah, i agree with ya Nick...don't know why the customer suffers if they fit a shoddy part but hey, who am i to argue with Ford...i only spend money with them!!!

BillyCabrio

iTrader: (1)

Happy now!!!

Make sure you ring the Ford UK number from work, its a premium number!!

AndyP

Scrap it

FLO

whhhhhhhoooooaaaaaaaaaa!!! always the tight man that makes the money!!!

thanks for the advice though....

FLO

not your fookin advice andy!!! shes a beauty really...tis fords fault for making poo parts!!!!

i would like to point out that AndyP RAN out of the office when he told me he'd posted on this thread.......and i'm only an ickle girl!!!

WIMP!!

Speedy G.

iTrader: (1)

Keep us informed of your progress.

DOO

Agree mate it`s crap.
But then you have a never ending warranty if you brake it once a year

FLO

hmm, see your point DOO and that is a likely thing to happen!!!

oh well, who needs ford when you have passion ford???

Think i'll still write and see how i get on !

Speedy G.

iTrader: (1)

Doo,

Can follow you there but for instance you order a part, fit that and 364 days later it breaks and will be replaced under warranty.
Because you collect it on the Friday, you can only fit it on the Monday which is 367 days or a couple days more then 1 year. And then that parts fails the following day.
Not right, is it?

Like I said before, you do have the warranty issue but you also have the "expected life span" and that's where you want to play on. Go on, you'll make it. Just kick enough fuss and don't take no for an answer. Id didn't but it took me about 4 months to get it in the end.