morto

hi all, is there any software you can down load to see if you have broadband at the phone point, i been helping a woman today , b.t say she has broadband but as yet the usb broadband modem light just flicks on and off, so to me that says no broadband, i changed the modem and filter and usb cable, the sad thing is that shes had it for 3 months with aol, iv told her to get b.t round again she is tired in to aols 12 month contract and as yet has not been able to connect! iv also re put the drver in and taken my laptop round so to bypass her system..
any help please..

andzz

BM08

well if the lights flashing on the modem that means the line aint been setup to recieve broadband!!

BM08

aol should have sorted that out for her!?

morto

thanks but i no that! just feel abit sorry for the woman paying aol 21 quid for nothing and b.t say thers nothing wrong with the line ive told her to kick a big stink up with b.t asap

thanks
andzz

Zetec Andy

WRONG!

My line had been activated and the modem light was still flashing, i moved the PC into all the rooms and tried it every phone socket, it eventually connected in the kitchen! (main socket btw)

So, its probably the phone socket or cable thats not compatable.

im lucky my uncle works in BT he run a new cable from the main socket to the spare room and it was all 100%

Oranoco

Had this at my mums and it turned out to be an old supresor that BT had fitted to stop us hearing Radio 1 on the phone line.

Thrush

iTrader: (1)

My mate joined up to BT B'Band and had problems with it also.

He could install the driver etc and set it up and get it working, then after 10mins or similar it would not connect to a web page and the phones wouldn't work

On a hunch I put a DSL filter on every phone line in the house (4 I think) and it worked after that. Took em all out and only used the one where the ADSL modem was plugged in and it worked, then didn't work.

So I refitted every phone line with a DSL filter even tho only one had both phone and ADLS plugged in and it has worked fine ever since

Much oddness......

morto

i cant see that not havin it in the main b.t socket wud make any differance as i use my broadband up stairs in my bedroom and it works fine , as all the connections have to come from the main socket..

thanks
andzz

adamS2RST

My mum was told she had BB in December last year, had the kit sitting there flashing as you, wont have it till late march now BT didn;t realise the line was "Daxed" TO$$ERS!!!! mine was the same, although only had to wait two weeks, for my mums they gotta dig up the road or soming

capri_neil

I had problems with bt broadband, the first line would flash, the problem was i couldnt get a line, so i called bt engineers and asked them to replace the line that runs from the house to the pole outside,this fixed the problem and away i went with broadband

CosKev3

Can make a diffrence,had probs with mine.When I rang wanadoo they asked what colour extension lead I had
Told them it was white and they should be ok,grey are no good though
Said they reccomend using the main socket though.
As said above makesure all sockets are filtered thats the only time mine had probs was when the kitchen phone line was un-filtered

morto

does anyone have the b.t vogere 105 modem with the aol set up, all i want to no is do you use your normal aol screen to log on to broadband or is ther a separate
box from to sign on from the 105?

thanks
andzz

Dan B

Find the master socket, and VERY carefully unscrew and remove the faceplate. If it's a new-style master socket, it'll have another telephone-socket behind the faceplate itself. Unplug ALL other telephony equipment in the building (phones, fax machines, Sky+ box, phone-based alarm system, etc), and plug a single microfilter into this "test" socket, with the modem plugged into that.

If it still doesn't work like that, try reinstalling the modem-drivers. Just to check, by the way, is it the data-light or the USB-light that doesn't stay solid? If it's the USB-light, then either the drivers aren't installed properly or it's not getting enough power through the USB-socket; if it's the data-light and the USB-light is solid, then there's a line-problem (this could be anywhere between the socket you're plugged into and your ADSL exchange).

I assume phones all work perfectly in the house?

If they do, give BT Customer Services a ring and get them to run a DACS test, to confirm that the line definitely isn't DACS'd (DACS being a system where two copper wires are shared between two phone lines - it's not compatible with ADSL).

If all else fails, call AOL and get them to raise a fault with BT. If they refuse to, then I'm pretty sure you're able to cancel your account with a full refund as they've never provided the service being paid for.

Dan B

From what I've seen in work from testing the new Voyager stuff, the 105 is just a standard USB modem, which means you should just be able to use the standard AOL sign-on screen (although I've never dealt with any AOL stuff, so may be worth double-checking that with AOL).

NUTS RuS

iTrader: (35)

make sure every phone(or connection) in the house is filtered (plus the modem). If it's not DACS'd and been set up by BT it should work. If you dont have enough filters to go round just unplug the phones from the line and this should prove fruitful - barring a hardware fault of course.

Basically you should have phone > filter > line, and modem > filter > line.

ie. You cant just plug 1 filter in the main socket and expect it to work.

pugo

yes sign on on normal aol screen, did you update to the latest aol as that comes with the aol broadband checker and i had exactly the same problem as you, i tried everything uninstalls, reinstalls, line checked, aol broadband checker the lot spoke to bt

phoned aol, 1st bloke didn't have a scooby, 2nd bloke said yep, took me to some screen ,ticked a box and hey presto broadband working



i cannot check to see what the screen was till i get home, as i wrote it down in case of a crash!

Pugo

pugo

it was in advanced internet options in the control panel , i think

HTH

Pugo