Originally Posted by morto
hi all, is there any software you can down load to see if you have broadband at the phone point, i been helping a woman today , b.t say she has broadband but as yet the usb broadband modem light just flicks on and off, so to me that says no broadband, i changed the modem and filter and usb cable, the sad thing is that shes had it for 3 months with aol, iv told her to get b.t round again
she is tired in to aols 12 month contract and as yet has not been able to connect! iv also re put the drver in and taken my laptop round so to bypass her system..
any help please..
andzz
Find the master socket, and
VERY carefully unscrew and remove the faceplate. If it's a new-style master socket, it'll have another telephone-socket behind the faceplate itself. Unplug
ALL other telephony equipment in the building (phones, fax machines, Sky+ box, phone-based alarm system, etc), and plug a single microfilter into this "test" socket, with the modem plugged into that.
If it still doesn't work like that, try reinstalling the modem-drivers. Just to check, by the way, is it the data-light or the USB-light that doesn't stay solid? If it's the USB-light, then either the drivers aren't installed properly or it's not getting enough power through the USB-socket; if it's the data-light and the USB-light is solid, then there's a line-problem (this could be anywhere between the socket you're plugged into and your ADSL exchange).
I assume phones all work perfectly in the house?
If they do, give BT Customer Services a ring and get them to run a DACS test, to confirm that the line definitely isn't DACS'd (DACS being a system where two copper wires are shared between two phone lines - it's not compatible with ADSL).
If all else fails, call AOL and get them to raise a fault with BT. If they refuse to, then I'm pretty sure you're able to cancel your account with a full refund as they've never provided the service being paid for.