stu21t

im on i think a upto 5meg download speed
and normally its ok, ive had it 3 or 4 years now and not really complained before.
but almost over night its become fucking terrible.

i just tested it and the results above speak for themselves.

its not just my laptop running slow.
play station is almost unuseable.
it cant do any updates cos the net connections too slow.
i cant download an itunes update or update my iphone as it gives up, says its going to take upto 4hrs to do a download that takes others 5 mins...
cant watch youtube as its sooo slow
this is at anytime of the day

its actually quicker on my old iphone 3g, not even 3gs!
my laptop is clean and defragged with no viruses.


the router is about 4yrs old but when i look at its properties it says its getting 54mbps.

is there anything that i can do? or is it worth ringing sky to complain?
or do i have to go to virgin fibreoptic?

Paulo P

Mine is pretty shit at the moment and I've gone from a 4mb connection down to 2mb but it's not that bad! Have you rebooted your router?

Mine needs a reboot from time to time and drops connection to various wireless devices.

stu21t

every time it goes a bit crappy i turn it off for a min. and have done this twice yesterday but it didnt help.

im on hold with sky now.

stu21t

9mins still holding

stu21t

gave up after 16 mins on hold

Mrs T

I keep losing my internet on sky, only been last few days

vaughant

iTrader: (1)

My sky t'internet is fine but I've had loads of probs with the modem.I've found that it's because it was kept under the radiator and kept overheating,shoved it in the freezer for half hour or so and it works fine.sky seems very reliable to me tbh.

stu21t

just unplugged the router (supplied by sky) for 30 ins, plugged it back in and pressed the reset button

then retested it

Mark 3D

iTrader: (29)

This is the results for mine if thats any good?

danneth

sky is for tv not the net

Big-Dan

iTrader: (2)

I'm wth BT on a "upto 20mb" package and have been getting no more than 1.5mbs for the past few days..

Big-Dan.

stu21t

obviously lol

i just rang new customers
and some1 answered in 5 mins, then put me back on hold to put me through to technical
now 10 mins and counting. lol

fuckin useless.

danneth

if you get desperate i have the number of a very nice lady ( even though shes scottish ) who is quite high up on the escalated complaints

stu21t

20 mins.
gettin the HUMP

ronf42

iTrader: (2)

mine has been crap on and off lately, as well as the HD picture.
at times it is sharp, watching itv hd right now and it looks no better than standard as well as sky news hd, looks shite too

stu21t

i might use that. this is a joke.

ronf42

iTrader: (2)

try this number and see if they can put you through

01383 814259 I got it from here
http://www.saynoto0870.com

BM08

Im with orange and was getting half my speed for 4-5 days and it was so slow that my router would not even connect so i had to use my old speedtouch modem, then after a few days of doing speedtests and trying my router it finally connected and it has been connected for over 24 hours now, at the start it was still running slow and then today i got bang on the download limit that i should be getting, and its been normal all day now, so im not sure what was going on there , but fingers crossed now

ronf42

iTrader: (2)

lol, the bastards must know I have posted on this thread as mine is shit slow now

Mrs T

Im trying to get out my contract with sky now, had it over a year with the tele but I cancelled that and kept the phone line and internet, told me is Ł7.50 for internet and Ł11 for phone line, got my bill in this month and they are putting a charge on each month because I've not got the channels on the tele now..

stu21t

well after spending what felt like forever on the phone on hold, i finally got through to a lovely scottish bird who spent ages helpin.
then when i moaned id been on the phone so long so would have a huge bill, she rang me back but the caller id was an 0800 number. lol wish they gave that out.

now after sorting me out, she said i had billions of faults on my line. lol




so well worth the call. lol

BM08

And she sorted those billions of faults on your line whilst you were on hold?

When i rang orange i had to piss fart about doing 3 speed tests and 4 hour intervals, didnt get any further as my net magically came back to life, touch wood

stu21t

she got me to go to router settings on some site, didnt actually do anything
then test the cable, wireless, phone socket, filter.......

none of them made a difference. then all of a sudden she asked some1 to line test and hey presto.

ECU Monitor Enthusiast

iTrader: (1)

Sky broadband has usage caps often reffered to as "fair use".

Alot of broadband providers with this policy often will reduce your average speed intermittently deliberately in an effort to persuade you to stop downloading and this process is done automatically.

I suspect this limit has just been reset

stu21t

i dont download anything tho.
the odd purchase on itunes to download, and occasional updates.
no real msic downloads tho, 1 cd album every few months. and a little bit of cod online. thats it.

Rick Astley

If the problem reoccurs I would assume it is during peak usage hours, primarily 5pm- 9pm.

stu21t

nope. any time. 1am 8am, 3pm, 8pm.....
didnt matter. fixed now tho.

Rsmat

iTrader: (2)

mines been spot on upto now....12 months in.

Smit

iTrader: (5)

You think that's bad... This is what i've had to deal with for the last week!



Usually get 1.8 -2.2 meg constantly

bloomy

iTrader: (4)

mine works ok generally, and is on a almost consistent routine

peak hours, like 5pm onwards are way down to 1mbps

all other times and especially early mornings are back upto ~6.6mbps

i have the 40gb per month sky connect pack, which is Ł10 per month and is just a re-branded bt unlimited package

stu21t

I was told yesterday that sky r cancelling my package soon and I will automatically get upgraded to 20 meg.
But due to the distance from the exchange I won't see higher than 5.1lol

Ke1th

Sky don't cap the speeds in peak hours unless your on the Connect package (BT)

stu21t

well it was ok yesterday.
down to 1.3meg at 5.30pm
and by 7pm today

Rhys

i find sky net great. Mine is:

MikeyRobbo

We has speeds like this a few months ago, when we rang sky they asked us to explain the "set up". Turns out the guy who fitted it had got 2 wires mixed up and put the wrong connector block in so the internet speed couldnt really go any higher than above. They came out sorted it and put us on 20mb for a month

BM08

well after 4 days of being shit slow mine has been fine for 2 days now, touch wood again

MikeyRobbo

last week every night after 9pm mine would go off and come back on around 3am, maybe they have been doing maintainance around the country?

BM08

Who are you with? I'm with orange

MikeyRobbo

Sky Broadband, Moved from virgin cause the tv is very slow to turn over (yeah, im that fussy ) and now im on sky the internet is slow. I can't win

BM08

My old normal sky box is not slow at changing channel, ironic?