escos-jim

iTrader: (1)

Does it only work with the SKY router or can i install an aftermarket one

Chers,
Jim

Nash_mr2

it only works with sky routers - they have locked them down so you can't get the username or password, and if you phone them up they wont give you them either...trust me, i've tried!

saying that, the router they give you is pretty good, havent had any probs with mine.

escos-jim

iTrader: (1)

bastards..... i had a power cut over the weekend and its been down ever since.

tried all the usual things... power off / on, reset, new filter.
i have a dial tone and can make calls so it must be the router.
no internet access through pc or xbox 360.

getting hold of sky is impossible and when i do they do fuck all or can hardly speak english (which drives me insane )

how do i get them to send me a new router?

Nash_mr2

sorry if this is stating the obvious, but have you got 3 lights on? Power, Internet and ADSL - if either ADSL or Interet are orange or flashing or not on at all then you got a prob with router - as for getting through to sky, just demand to speak to someone higher up you'll have to perseveer with them, just be nice to them till u get ya working router, the more angry u get with someone, the less they want to help - take names, business areas and extension numbers as you're passed along. they'll soon send a new one.

Mark 3D

iTrader: (29)

I bought an additional sky router off ebay and that works fine!!

boy_in_blue_x

if you want to try im pretty sure the username and password is sky/admin (but im not sure which way round) ive read on another forum that you can use an aftermarket router, can't remember where though, sorry.

christianh3

just so happens ive been reading up on this as im going to sort out some net connection problems in a bit

http://www.skyuser.co.uk/forum/sky-r...-router-setup-
configuration.html

apparently you can use any router

kjc300

iTrader: (1)

You CAN use any router, you just have to read up on getting the password etc. Did it on mine ages ago. Now using the router I had before the sky one came.

Paulo P

If it's a netgear login using admin and password sky

escos-jim

iTrader: (1)

cheers for the advice... its the ' i ' light that dont light up.
gonna call them again this evening and try speak to a supervisor.

dojj

iTrader: (3)

sometimes they don't send the signal through

i had this a while ago when i had no connection at all

Jim Galbally

once you get thru to them you should be ok with tech support. try to call during UK working hours to avoid getting their indian callcenter tho.

Nash_mr2

that will only get u into the router config - once in there you cant find the broadband username and password, which is what u need when you use a 3'rd party router.

if your router is a netgear one (Sky branded, black) then its locked down and you wont find the username and password.

u do need to speak to sky.

Jim Galbally

www.skyuser.co.uk

read up on those forums, will answer all your questions (inc username/password)