Iain Mac

In 1993 I bought a Halfords 3/8 and 1/4 drive socket set that came in a blow-moulded case. I don't think the Professional range existed then, and it doesn't say Professional on it.

Anyway, the set has served me well for donkeys years, but today I managed to snap the little 1/2 to 3/8 adapter.

Will they sell things like that individually?

Does the Lifetime guarantee apply to items before a certain date?
Does anyone know when it was introduced?
Does their Professional stuff say this anywhere on it?

And will their guarantee mean I get a whole new set?

Jasesapphy

iTrader: (1)

they sell them seperate about £4.00

Jasesapphy

iTrader: (1)

wont cover you, professional have professional on them, then they only replace the part

Dangerous Malcolm..

You tight bugger.

dave cos4x4

iTrader: (5)

well he is Scottish.

silver

They will change it free of charge.

Chip

iTrader: (3)

Not if its not a profession one they wont, as its only the pro range that have the guarentee.

silver

No it isn't, the lifetime guarantee was out before the professional tools were introduced.

I have a socket set from back then and I have had a few parts changed, broken and snapped sockets. They don't cover wear and tear on the ratchets.

They tried to fob me off saying that the lifetime guarantee only lasted 10 years and I asked where it said that in the shop? got another free part.

Chip

iTrader: (3)

You got lucky on the basis of good customer relations rather than it being policy IMHO

RWD_cossie_wil

iTrader: (9)

how can a lifetime guarantee only last ten years? sounds like a tight arse sales manager to me ...

ballin

iTrader: (1)

not the only tight arse lol, an adapter is a few quid!

RWD_cossie_wil

iTrader: (9)

but if it's lifetime guarantee it should be free replacement, a few quid or a few hundred

ballin

iTrader: (1)

It's not lifetime guarantee though, thats only on the Professional range!

Iain Mac

I don't mind paying for a replacement part but, if it is covered by a guarantee, why should I? I don't think that's being tight, just sensible!

Featherz

I recently got one of them 150 quid proffesional sets well happy with it got it for 100 quid in sales, will last me forever i reckon, i hardly use em though, but with a price like that i had to have them