Originally Posted by silver
Originally Posted by Chip-3Door
Originally Posted by silver
They will change it free of charge.
Not if its not a profession one they wont, as its only the pro range that have the guarentee.
No it isn't, the lifetime guarantee was out before the professional tools were introduced.
I have a socket set from back then and I have had a few parts changed, broken and snapped sockets. They don't cover wear and tear on the ratchets.
They tried to fob me off saying that the lifetime guarantee only lasted 10 years and I asked where it said that in the shop? got another free part.
You got lucky on the basis of good customer relations rather than it being policy IMHO