the joys of calling them in india

the modem for my broadband is fucked so i called them up to see what they could do

the first thing they wanted to know was my phone number, so i told him

then, for security purpouses, they wanted to know the 2nd and 4th letters of my password, so i told him, mentioning that i couldn't remember the 4th one as i had changed it and it could be either/or

"that is not the corerct letters which i have in front of me, please could you tell me the 2nd and 4th letters of your password please"

so i told him again and he said that as i couldn't make up my mind which letters were which, i would have to recite the whole password, which i did, which he then repeated to me

at 50p a minute this was going to be one of those phonecalls

so then he wanted to know the address, "can you please tell me your full postal address including the postcode please"

so i told him, and, in the background, you can hear someone mimicking me word for word, but in a pendu accent

"can you please tell me your full postal address including the postcode please"

so i told him again, and again, you could hear that pendu in the background immiatating me

"is that your full postal address?"

"yes"

"could you repeat the address please"

"no, you have either understod both times i've told you or you can see it on the screen and i'm making perfect sense and you are starting to sound like you do not know what you are doing, my internet hasn't worked for 3 days, the modem is kaput, will you send me a new one"

"yes sir, if i could ask you to unplug the modem and restart the computer please"

so thats what i do, and tell him there is still a red light for the adsl even though everything has been changed and unpluged and all sorts

"it is your computer that has the software for the modem uninstalled, do you have the instalation cd for the modem"

(at this point you can still hear the guys in the back ground taking the piss, thinking i can't hear them)
?

"it was working on friday afternoon and then it wasn't because teh light came on, if i had the instalation disc i would have tried it by now but i'm sorry, i do not, where can i get one from? and tell your mate in the background i'll come down and give him a slap if he carrys on taking the piss"

<cue music while he puts me on hold>

"sir, it seems that you modem is broken, i shall send you a new one, with a new instalation disc, where would you like it to be sent and whom would you like it addressed to?"



by this point i'd been on the phone for 33 minutes

"it will take between 3 to 5 working days to get this modem sent out to you, would you be prepared to wait for 3 to 5 working days?"

i'd lost the will to argue at this point and sai "no, i wouldn't mind, i'm sure i can do nothing on the computer for another week"

"thank you very much sir, is there anything else you would like while you are on the phone"

"no, thank you, you have been most helpful"

"have a nice day"



i know i'm a bit victor meldrew but with the old dear singing songs at the top of her voice, junior screaming and running around the room trying to escape from her, the guy on the phone not having a clue and the guy in the background taking the piss, you've got to cu me some slack haven't you then i got an earfull from the mrs when i got home "where have you been? when did you last change his nappy? your foods gone cold" so i told her i'd been to the local lap dancing bar to show junior some dancing moves for later life and she went a bit mental, oops

 

aol are fucking bad ive phoned them a few times cause they keep cutting my broaband line and i tell them whats up and you get im sorry could you try this and im like i know whats wrong put me through to level 2

 

im getting the same bullshit from talk talk, as my modems palying up. not good

 

best thing to do is to say ill just cancel it then its do you wnat thi do you want that etc

 

I had to call AOL for my mates computerand the guy was soo stupid and only reading a script.. I work in IT and can generally sort the problems out but the password needed changing.. Can't believe them !

 

my brothers a graduate in computer wizardy stuff to harry potter levels so he knows what he is doing, but after a day trying to get it fixed he said the modem was fucked
i don't mind calling them and realise they've got a job to do, but why is it that i always end up getting the newly trained monkey from the curcus?
every time someone else calls up they are through in seconds and the problems is fixed in minutes, no matter who i call they see to have the IQ of a peanut

 

I had all this from bt broadband myself last year it took me 12 months and 56 phone calls and 2 letters to the complaints department to get it sorted, so i feel your pain

 

Y do u think there called AOHELL! lol

Wouldn't touch AOL if u paid me!

 

I was on the phone to Virgin the other day and got passed from one department to another. The worse thing is that they don't recognise every english word like "Cheers" and "okey dokey" but he sure as hell understood..........................."Do you have to be such a scarcastic tit?" God it was like being back at primary school everytime he explained to do something and I would then he would say "well done" I felt like I needed a bloody pat on the back too!!!