Katie

How incompetent, are these people? I mean really.

I had a guy crash into me, on 26/08/06...we established I didn't crash into him. They took my NCB anyway, but agreed to give it back to me before my renewal in the middle of Feb. The claim handler closed the claim file at the end of Jan.

Since then, I've been ringing to get a notice of entitlement to said NCB. I've been told by various intellectually void individuals that ''yar carnt av won cuz u as a claim'' Where? Show me? ''yarv claimed from oos'' How? ''tuh repair yoor car, but we ditunt give it'' No I didn't, I'm 3rd party, not fully comp, I couldn't claim if I wanted to. Has the other party claimed against me? ''Narrr''...

Long story short...I've been ringing them every Friday since the middle of feb to get the NCB for DirectLine...and they keep extending how long they'll give me because I ring up and tell them this story and the person on the end of the phone must think, bugger that, have another 10 days.

On Monday my dad rang Tesco (because to be honest, I didn't know how long I could avoid saying something tremendously offensive that might mean I never get a letter). Dad rings up, he's a chartered insurer, tells them there's no claim on the file, and therefore, I am entitled to my no claims (same as I've been saying for 3 months, but maybe a new voice will make all the difference!). The person on the end of the phone tells dad a load of bull about how I can have it taken off even though there's no claim. Of course, this is of great interest to my father, who had not heard of this insurance sector revelation, and asks questions about when this new idea was introduced..maybe he'd missed the boat? He later asked to be transferred to the customer services manager, and was cut off....the next 4 people he ring follow a similar pattern of miserable lack of charm and complete waste of the worlds O2 resource. Until dad finally gets through to somebody with a brain...well, a woman who actually doesn't read off a sheet and attempts to help.
The woman rings another department, yes I have 2 years no claims, sorry for the confusion we'll send the letter out now. (This is an hour and a half long phone call but I'm sure nobody wants to waste their life reading about me wasting my life).

Anyway, hurrah! The post comes today, and a letter from Tesco insurance! Although it was promised to arrive yesterday, and was only posted yesterday... I thought no problem, it's here. I'll just have to spend £4.95 sending it special delivery to ensure it gets there by tomorrow (DirectLines final offer ). I rip it out for a quick read...0yrs NCB.

The saga continues....

lukeytheduke

why would they send the "NO CLAIMS LETTER" if they didnt even give you any no claims!!

keep on plugging away and you'll finally get there, just take tesco insurance to the small claims court to pay for any compensation or rises in your insurance as you dont have 2yrs no claims to claim now!

let us know how it goes

CliffRS4

iTrader: (1)

I look forward to updates.
My life almost seems not worth living till the next update

dojj

iTrader: (3)

daft northern coonts

just contact the insurance compalints peole, they'll sort it out

Katie

You'd think it's just teasing ever so slightly, wouldn't you?

Getting me all excited, sending me that sheet of paper...for nothing.

They told me last week they'd be posting one, but didn't ring me up 30 mins later when somebody said ''No no, she can't have that, we've made up a claim''....so I sit angrily waiting for something that didn't..and wouldn't ever..arrive.

Big Will_

Tato,

Just get the letter with 0 Yrs NCB written on and scrawl a big 2 over the 0 in a large red wax crayon and forward it to Direct Line.

Once Direct Line see the Tesco letterhead i'm sure they'll understand

lukeytheduke

as dojj said take to the next step or just send them a formal letter threatening court action, picks, picks picks!

Big Will_

On a serious note - threatening them with the General Insurance Standards Council should do the trick.

If they know what that is

Katie

I called dad at work and said they'd sent me a letter with 0ys on it. He said he's going home to ring them as it may take a while and he may have to speak loudly and slowly.

I can't take the trivial bastards anymore

Why couldn't they forward my call to India where the people can speak decent english?!

I have a host of complaints for the standards agency when this is all done. Namely the uninsured driver who crashed into me (they told me he was uninsured, dad couldn't find them on the MID, Solicitor couldn't find them on the MID) was actually insured by Tesco...they'd failed to list him on the MID. It took the police to contact him accusing him of driving without insurance to find out he was insured, by my insurer.

It's going to be one big complaints letter, I wonder if I should print it on a scroll of paper with two wooden handles at the end?

lukeytheduke

hahahaha so will u have to cancell your existing insurance and start a new policy from now, or just pay more in premium?

matt p

Would not be to sure on that i bank with the Abbey and fuck me its
hard work

Katie

I'd rather speak to an Indian guy talking in a language not his first than somebody from Leeds ''patronising'' me because they can't read a computer screen. The indians can read, they just can't tell you anything you want to hear. Tesco's tell you things that don't even bloody exist...fooking fairy stories they imagined up whilst injecting their methadone probably.

St3V3_C

So many people just don't understand what customer service means

You wanna try Npower

thickasfuck

Oranoco

They still sound cleverer than the morons at Diamond/Admiral/Elephant

Katie

They probably know more about insurance than Tesco do. Do you have a number for them Steve?

Nash

iTrader: (3)

Tesco's are crap plain and simple.

I had major problems with them, a car ran into me and i had 4 people 2 of who i didnt know state that the driver said he was only doing 30mph when he hit me, shame he was stood under a 20mph sign as he said it. Anyway Tesco's could be arsed to fight it and said it was my fault fuck knows how? They tell me the other party had said knock for knock and they said yes without asking me.

I didn't bother going through them and got the car sorted myself. Came for renewal time and they said i have 0 NCD bonus. Hang on i aint made a claim? Now my missus works for an insurance company and yes i had a crash that i never accepted liablity for, i also so didnt claim niether did the other party so they couldnt take my NCB off me.

I let the missus do the talking 3 times and got no where. I got a head of department on the phone and totally lost my rag as i knew i would, got what i asked for after that as i think it finnaly clicked in his thick head!

Went with Admiral the year after and now just renewed with Greenlight as they could cover everything i wanted and still saved me £900.

RWD_cossie_wil

iTrader: (9)

they are wankers I asked them numerous times for my proof of no claims, as they wouldn't even think about insuring my escort cossie, and I was at the end of my policy anyway. Took about 15 phonecalls to them, weeks went by with them promising it was in the post etc etc Almost lost my insurance with greenlight due to Tescos fucking around I asked the phone monkey for thier supervisor, and the supervisor for thier supervisor, and gave them a one way conversation for about 10 minuites

Arrived 3 days later.... amazing that isn't it? I think they do it to punish you for leaving

St3V3_C

Sure

0870 forever-on-hold



Mind you, I *think* Dominion have screwed up and not put me on MID... Could your dad check?

Katie

That's the problem, I am the single worst person to talk to numbskulls at the end of the phone. I lose my rag so easily if they are just talking useless bull to me. I can't stand stupid people at the best of times...but when I'm paying 50p a min to talk to them it's even more aggrivating.

I'll get it back, it's just how long it's taking. They talk to you like your head is made entirely of crushed bricks. Riles me up a treat that does.

I hope the next shit they have is a hedgehog, I really do.

St3V3_C

Calm down dear

Katie

Lol. You want to E-sure you don't piss me off...or I'll come and beat you with...well...a stick?...with n power painted on the side.

St3V3_C

LOL

It's Czech Mate

Genius

bud-weis

Your telephone manner is obviously the problem...you should try being nice for a change

SassyRS

Retards....

dojj

iTrader: (3)

call the free phone number
get THEM to transfer you
works every time
if they tell you to call the other number just say you haven't got a pen to write it down with
and when they hang up, just call them again

ballin

iTrader: (1)

LOL, the advert at the bottom of my screen is, wait for it....


Tesco car insurance!! Even offering a 10% discount! The subject specific advertising is clever, but in this instance, possibly not ideal


Anyway, Katie, you are very funny and I enjoyed reading your drivel

Katie

Bastards have a monopoly on everything now.

Muchos gracias for the compliments about my drivel.

charlie luciano

iTrader: (3)

Bottom line all insurance companies are shite, they take ya money and when its shunt time they are not easy to deal with


Luciano

Miss Fiesta Turbo

Katie - I'm thinking about making a claim against Diamond for the way they have dealt with a claim which happened back in Sept 06. My solicitor has given me this link...

http://www.financial-ombudsman.org.u...laints_a2.html

might be worth speaking with them and they should be able to give you advise on how to deal with making a claim against Tesco

Glen1909

Go one better, FSA regulates sale of insurance by law now anyway, take it to the ombudsman (just seen someone else wrote this before me but im making my point anyway!), I fucking hate Tescos!!! Reading your thread has brought back so many memories of hatred towards their poor excuse of an insurance company. Never again will I or the missus insure with them.

I did however find a company even more incompetent, appointed by tescos (naturally), called shoosmiths. Man they were the biggest waste of space going I tell thee.

I feels sorry for you Katie, hope it all gets worked out, I mean it will because if you threaten to take them to small claims court or speak to the ombudsman or anything like that you will win its just well frustrating.

Never again will I buy cheap crappy insurance cover from companies who should really just stick to selling whatever they started selling.

Katie

Well supposedly my correct letter will now be posted...from the way my dad reported back I think he did lose his rag with them (least he now understands why I was so damn stressed about it!)

I refuse point blank to speak to them nicely..if it doesn't come by Tuesday they are in deep shit with me....and I will ring, and I will swear.......again.

I really do not want to go to the FSA if it can be avoided as I do have various things happening with Tesco with regard to the accident still so would rather not piss them off as it just makes life more complex. They'll get my letters of dissatisfaction when I get my cheque

It's not really the people's fault who were dealing with my claim even, as they spoke to the solicitor and closed the claim (putting my NCB back)...it's the absolute speak-from-a-sheet customer service goms who do not seem at all qualified to read ''file closed'' on their own damn screens. They then give you a number for somebody who also can't read who in turn refuses to send you to someone higher up with a GCSE in not being completely and utterly retarded.

bud-weis

such stress.......you should really try to avoid accidents in future

Katie

Shut it you...

I've really tried to stop following bad drivers around, so much so I don't even drive...

Nick-T

I really wouldn't want to be in their shoes when they fuck it up again on Tuesday

Nick-T

oh, and LMFAO at shitting a hedgehog

ivorbiggun

Never understood why anyone would buy something as important as insurance from where they buy their cornflakes.
It's just yet another example of Cheap being expensive on the long run/
Easyjet or Ryanair anyone?

Katie

Ohhh get you...

I'd have had the same problem if I was insured by Dominion/HIC/Greenlight though, as the whole point was that a driver not registered on the MID crashed into me, thus ''uninsured'', couldn't get liability pinned on him and still have't as of yet officially, hence my NCB is still arguable....so unless he was also ''elite'' insured I'd still be in this situation

dojj

iTrader: (3)

you should have got to shelas wheels

Katie

I don't need the handbag cover, I just shove stuff in my pockets...

I rang one womens insurer, and got some guy going ''and do you know what car you have, do you know the registration, on the front of the car?''...I just said no, I'll call back when I have asked a man to write it down and read it out for me..

Fooking handbag cover, patronising coonts. lol