What do i do ( update )
Too many posts.. I need a life!!
Joined: Dec 2004
Posts: 570
Likes: 0
From: away with the fairies
dont worry
as some one once said "dont let the b*%@#!ds grind ya down"
these are just 2 very idiotic people who are chancing their arm trying to scam ya. there are many very happy customers (and im one of them) who would gladly deal with ya any time or day. dont give in to em. all ya gotta do is ultra violet mark every item you sell to cover all your bases. (society today unfortunately means you cant leave anything to chance)
these are just 2 very idiotic people who are chancing their arm trying to scam ya. there are many very happy customers (and im one of them) who would gladly deal with ya any time or day. dont give in to em. all ya gotta do is ultra violet mark every item you sell to cover all your bases. (society today unfortunately means you cant leave anything to chance)
De Ja Vue 
PassionFord Regular
Joined: Jun 2005
Posts: 451
Likes: 0
From: guisborough
paul ask the bloke to send the fans back test them if ther broken , give him a credit note to spend next time he needs out , then wen he phones up to spend it , charge him intrest for the trouble on the next item 
PassionFord Post Troll
iTrader: (1)
Joined: Jun 2004
Posts: 2,767
Likes: 2
From: derby the pride of the midlands D.C.F.C
i`v had stuff off you and alway been top quality and well priced just tell them two picks to take a running jump 
..........p.s thats apart from them fans that did`nt work i brought off you is my check in the post? 
just tell them two picks to take a running jump ..........p.s thats apart from them fans that did`nt work i brought off you is my check in the post?
PassionFord Post Whore!!
Joined: Jun 2003
Posts: 4,313
Likes: 0
From: Milton Keynes
Originally Posted by fudgeass
Paul, dont offer a refund, im sure you have 50 million other sets of fans, so when the turn up, test em, if they are fucked, send another marked up set out that work.
if he says he dont need em anymore then, yes, he has swapped yours for his
so just sent him another set and then call him a cunt!!!
job done
if he says he dont need em anymore then, yes, he has swapped yours for his
so just sent him another set and then call him a cunt!!!
job done
Professional Waffler
Joined: May 2003
Posts: 25,714
Likes: 129
From: south yorkshire
Originally Posted by Redkop
Originally Posted by richm
Paul, YOU know you didn't mark your fans, but HE doesn't tell him you do and that if you don't get the same ones back then you won't refund..
tell him you do and that if you don't get the same ones back then you won't refund..
give him a credit note
simple but fair
you dno't lose his "custom" but everytime he rings up asking to use it say "sorry, i don't have that in stock at the moment"
he'll soon get tired and when he wants to buy something a lot more expsensive and return that one too, again, offer him a credit note
every scrapyard i know does this, you are running a business with the same sort or get up so you've got to play by the same rules
simple but fair
you dno't lose his "custom" but everytime he rings up asking to use it say "sorry, i don't have that in stock at the moment"
he'll soon get tired and when he wants to buy something a lot more expsensive and return that one too, again, offer him a credit note
every scrapyard i know does this, you are running a business with the same sort or get up so you've got to play by the same rules
Virgin
Joined: Aug 2006
Posts: 4
Likes: 0
From: Hertford
FWIW
Look at how many good customers you've got against this couple of charlies. In all honesty they won't harm your business if they start gobbing off if you have a happy customer base.
As a gesture of goodwill you could offer to take them back (at the customers expense) as long as they are the same fans, wrapped correctly etc......but give him a credit note not a refund.
What you do need to do is get your terms and conditions upto date and published along the lines of.......
All second hand parts are tested where possible, but no warranty/ guarentee is offered etc...
Refunds with a 25% handling fee and postage at customers expense etc...
Parts are described acurrately and you'll get sent what you ask for etc..
Don't worry if he tries to get the credit card company (debit cards are better as this facility doesn't exist) to do a "recharge" against you as you basically quote the above to them and explain the parts are S/H and tested before they go out etc.[/b]
Look at how many good customers you've got against this couple of charlies. In all honesty they won't harm your business if they start gobbing off if you have a happy customer base.
As a gesture of goodwill you could offer to take them back (at the customers expense) as long as they are the same fans, wrapped correctly etc......but give him a credit note not a refund.
What you do need to do is get your terms and conditions upto date and published along the lines of.......
All second hand parts are tested where possible, but no warranty/ guarentee is offered etc...
Refunds with a 25% handling fee and postage at customers expense etc...
Parts are described acurrately and you'll get sent what you ask for etc..
Don't worry if he tries to get the credit card company (debit cards are better as this facility doesn't exist) to do a "recharge" against you as you basically quote the above to them and explain the parts are S/H and tested before they go out etc.[/b]
for the sake of Ł40 
Originally Posted by NORTH YORKS RS SPARES
I will start to mark everything now 
isnt it a shame that i need to do so 
isnt it a shame that i need to do so 
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