Big Ad

Just been into my local garage as I do some nights, just to see whats going on and for a chat ect...

The owner of the garage was telling me he has a £150's worth if Snap on Sockets which have worn out and wont grab a nut.

He took them to the Snap on rep that comes round every so often and he told him the "Lifetime Guarantee" doesnt cover that...

What does everybody think?

Anybody know the snap on main website where I can find him complaint details ect, done a google and cant find much

Thrush

iTrader: (1)

Complete bollox. I have some Snap On sockets and when they wear, I get em replaced for free....

Thrush

iTrader: (1)

Oops, forgot the site link;

http://buy1.snapon.com/catalog/catalog.asp?store=uk

Big Ad

Well I said that to him but he is a very placid bloke and quiet spoken so I said I would try asking on here for him.

Rs1

iTrader: (1)

Depends how he's been using them. If theres clear signs of windy tool action on none impact sockets then he doesn't have to change them. iirc he also doesnt have to change the hex type that have the rounds edges rather than the pointy ones,something about the design being for a specfic job and not really supposed to be used as a general scket set. Tbh 99% of my gear is MAC and the rep was spot on with replacing broken items even if i had abused them a little.

Thrush

iTrader: (1)

My Snap On dealer is like that tho. One of the tools we all use a lot is a tool that we call a "hook tool", when in fact the Snap On tool in question is actually a "radiator hose pick"



Now you can imagine what we do with this in the automotive glass replacement industry! Just about everything lol. Prying up scuttle panels, cleaning out broken glass from door frames, removing switches and bits from door pads, etc.... This gets used EVERYDAY without fail and nowhere NEAR the job it was intended to be used for, and as such the point wears quickly to a blunt stub and can snap off aswell....

But even tho my dealer knows how we use em and what we use em for, he still replaces the blade on em everytime we ask!

Big Ad

Well I just E-mailed Snap-On for him to complain. I just rung him to check and he said they have no been abused and they have not been used as Impact Sockets and they have not been used on an Air gun

scruffythefirst

I use my halfords tools on the windy gun all the time, wander into any halfords on sunday afternoon with a handfull of bits of sockets / torx bits etc etc and walk out with new ones

Graceland

been there and done that, but with 24mm sockets - split 6 of them in a row

cfoster

i was under the impression that from year 200* that snap on tools arent covered by a lifetime guarantee anymore, due to most of them being made by other companies! (Blue Point etc...)

Chris

DazC

iTrader: (1)

The Snap-On warranty doesn't cover wear but it does cover the socket spreading. Depends on the dealer.

Thrush

iTrader: (1)

Blue Point IS Snap On, but the name is registered differently for two reasons. 1) is for association - most of Blue Points stuff is specific to a type, and leans, usually, to industrial and 2) for tax reasons lol....

cfoster

Are Blue Point a british company?

Shings

Thrush- how much are they.. I use them when I install car kits- I loose 1 a year and find them difficult to source locally.

Jake

cfoster

Buy em from Mac Tools mate, the quality are far better. I do (or did) have the full Snap On set and they bend very easily.

Chris

Shings

My ones are normally red handled (not snap on) and I haven't had any probs, apart from loosing em.. lol... I tend to leave them in peoples cars-

D.K.

We use snap on tools at work and have never had any probs getting them changed when they wear out or we bend them

I even got given a set of sockets and spanners and endless seatcovers for nowt,

Thrush

iTrader: (1)

Bout £16 IIRC.....

No, Blue Point [IS[/i] Snap On. Made in the same place, by the same company and made in the USA....

Least thats what my Snap On dealer tells me anyway....

Ginge !

snapon tools DONT cover wear and tear, usually with worn tools the rep gets us to break em as he cant always change worn tools


i used my snapon large bladeded screwdriver to scrape all bumps ect off my WHOLE DOWNSTAIRS of my flats floor and worn the end out doing it ( ive never even used it as a screwdriver

anyway i took it too him ( about 2cm missing off the end to what should be there ) and he got me to snap the end off in a vice and got me a new tool


but alot depends on how much to sped ect on tools with him as lets face it if most of your main tools are cornwall and the chest is cornwall then why should he bend over to help out a non spender


the snaponman helps your as no matter what you get addicting to spending


i was gonna get a account with him but then i reaslied the error of that idea and just buy the tools out right these days,,,,,,,,, dont half sting when you spend 150 for a set of spanners of 75 quid for nut removal tools but atleast i dont have to hide in the toilets on fridaymornings like some of the mechanics


theres a apprentice at my work thats got a PROPER snapon cabinet that cost him 2500 and he got a psp,, that was1500 quid of his cash adn his credit and im not kidding you,,, hes drawers and 60% crap,,,,,,,, hes got hardly any decent tools and mist of his tools have been hand me downs from other techs as big tool kits need tools to fill em

fezzanut

i buy mostly mac tools cos the guy that sells them is good as gold and he will replace things no prob.snap on are very strict and never like replacing things.it seems all they want is your money and then nothing to do with you

RONNIE AMIS

iTrader: (17)

tell your mate to snap them then they've gotta replace them

Ginge !

mate the snapon blokeideal with is a fucking star, he even pops by if i need a tool for that night of he can


and im not even a fucking tech but a moped driver

ballin

iTrader: (1)

jesus b19bal where have you been! I've missed spending countless hours trying to decipher your posts!!

Ginge !

busy at work mate and never really had spare time to sor the pc out


im back, well for know,,,,,,,,, as im justhere to inspire me to finish th car


PS: where the fook did that car come from, the spec is UN REAL , wheres the white one too

Big Will_

Ad,

I'm sure i've told you this before - but we're sponsored by snap-on at work, they told us all to make lists of the tools we needed - we sent them in, they arrived F.O.C

We etch them with our details and then in 6 months they get exchanged for new and the old sold as 'used by real F1 heroes'

Mr Snap-on himself came round on a factory tour a few months ago, excellent bloke, american, giving it big "Yee-haws" when he saw the cars

We also get 50%+ discount if we want to build our own toolkits up

Our Snap On bloke is spot on - if you've got any issues - send them down to me and i'll exchange them for you

Thrush

iTrader: (1)

Will - thats cool but you ARE in a different league comparred to us lowly automotive mechanics/technicians when it comes to Snap on sponsorship and company backing tho

RWD_cossie_wil

iTrader: (9)

soz but personally I think snap on is overpriced bollx , I use halfords proffesional, and have abused fook out of the tools, even snapped a 1/2" extension bar clean in half when i had a 12ft scaffolding pole hanging off it with 3 of us jumping on it,trying to undo a rear cossie hub nut, and they replaced it without a word, and its cheap for it quality as well, can't go wrong in my humble opinion

scruffythefirst

The ratchet spanners are the best I've seen anywhere - even snap on. And they're always open on sunday, when you're most likely to break something.

RWD_cossie_wil

iTrader: (9)

As I said, I have replaced loads of tools, normally after abusing fuck out of them , and never even had an eyebrow raised at me , best thing is, you can buy a comprehensive tool kit that will prob see you through most jobs for the price of 5 snap on sockets and a breaker bar

Mr RS500

iTrader: (6)

I have thousand sof pounds worth of Snap on tools ( those who have seen my box will know ) And i have never had a problem changing any tools ever , the only tools that dont get changed are electrical and air tools , they are only covered for 12 months ,
Even if a socket wears out it will be changed

Just spit your dummy out with the dealer and he will change it

Big Will_

Hasn't stopped me spending a small house deposit building up my own private set of tools

But yeah, i am pretty lucky in that respect

Graceland

But Paul, you ARE Mr Snap-On UK

Thrush

iTrader: (1)

I also have two sets of Halford's Pro ratchet spanners (fixed head and flexi head) but I can also tell you, the ratchet part of the spanners are NOT covered under Halfords lifetime warrenty. I know this as I was a manager of a Halfords branch, and to my knowledge the policy hasn't changed/

scruffythefirst

Just break the other end then

Big Ad

He has had no joy again today with the rep. Will PM me your address and I'll send you them if you can change them for me

Big Will_

Ad, let me check when he's next in mate - got a feeling he's on holiday at the mo

Fast Guy

If he won't change them, tell the Snap on guy you're changing to Halfords tools as they have a proper lifetime guarentee

Ginge !

halfords ratchet part aint covered BUT the staff wlll change em as they aint got a clue about what the waranty on em is

snap-on dan

Im a Snap-On dealer from the north west. I cant understand why he wont change them. Life time means life time.... ok if you have been using them on an air gun he may have a point, but to be honest we all know it goes on, he should just change them. Ask to speak to his area manager. Where are you from?

DazC

iTrader: (1)

Which area do you cover Dan?