jamesers20004x4

right were on dial up
ive looked around at BB and dont know which one to go for!!!
i work for tiscali so DO NOT wanna go with then..... shocking company!!!!

anyone know of any good deals?? and is there a broad band package where there aint a 12 month contract????

CossieRich

iTrader: (1)

Whats wrong with Tiscali? I receive a good service from them

jamesers20004x4

its the way the customers get treated!! to be honest all the other companies are probably the same!!! its just i get a good veiw of what the customers get and how they get treated!!!

i work in the billing and customer support call centre, and a lot of people i speak to on the fone are over 70 and have no idea what broadband is!! all they wanna do is email once a week to their daughter/son/friend and tiscali sell them a 2 meg bb line at Ł20 a month!!!!!!!!!
it sould be illeagal, but saying that im sure the other companies are the same!!!

edd

so did my mate. they never sent him a bill in two years. then he got bb and just fotgot all about it

CossieRich

iTrader: (1)

Where are the call centres for Tiscali. Are they in India, because i always get an Indian sounding person who doesnt understand anything i say and vice versa

Dan B

Yeah, that's the only good thing about Tiscali......when they took over the dial-up company I was with, years ago (LineOne), they forgot to change my billing up by Ł5.99 per month......for 2.5 years!

Got a letter to say they weren't going to try to claim back all the money for that time, which is good of them, because I never received any notification of the price-change in the first place!

Oh, and their tech-support (no offence intended, jamesers20004x4, this was from about 10 years ago) was absolutely abysmal and about as technical as a bucket of cement...

jamesers20004x4

none taken dan!!! i work for billing which is in scottish borders!! the technical support is in india!!! and for lack of a better word they are a bunch of useless coonts!!!!!

they have lost the contract cos there so shite and its coming back to the uk next year!!!!



Right, ill give you a good tip to get your BB cheaper, fone up the billing line 0870 744 9966 and if you are outside your 12 month contract you tell em youve found a better deal and wanna canx, they should try and keep your custom and offer you either 2meg for the price of 1meg or keep what your on and cut the price!!!!! it can defo be done as ive seen my team manager do it!!!!!!!

CossieRich

iTrader: (1)

Can you actually cancel the 12 month subscription or do you get penalised?

jamesers20004x4

unless you have had some serious technical problems you would have to pay up the 12 month contract, ie if your on 2meg Ł17.99 a month and wanna canx at month 9 you would have to pay the last three payments to canx!!!

its all in the t's and c's!!! as we have to say when people ask on the fone!!!!!

CossieRich

iTrader: (1)

Furry muff. I also route all my telephone calls through Tiscali as well and 2 meg all for Ł19.99 per month which is pretty good

RichardC

have a look here
http://bbs.adslguide.org.uk/threads.php?Cat=

Nildram used to do a short term (3 month I think) contract and were very highly rated for customer service. I dont know what they are like now as its a long time since I had too look.

Rich

silky16v

iTrader: (1)

i've just changed over to Bulldog has no limits they don't stop the use of Peer2peer & FTP sharing which a large % of providers now block between certain hrs

Dan B

This was 10 years ago, back when people thought a 56k modem was speedy! It was also pre-India, as the one time I actually had to call the "premium" line, the lad I spoke to was definitely British......and had to be told, by me, how to fix his own computer (I hung up and said I'd wait for them to fix the problem, since no way was I paying 50p/minute to talk some useless kid through fixing his own computer).

richm

i've had BB with Force 9 - www.f9.co.uk - for a couple of years now, no problem at all, monthly or yearly contract, your choice.

LEE-RS

tiscali

tell me about it dial up speeds in the day with 2 meg broadband and it nothing to do with the line as its ok at 1 am

SteveT

Yep, just to add about Tiscali.... they gotta strange idea of what 'unlimited' means.

I'm with them on their 2 Mb connection - the data rate during the evening (peak) is total shite anyway and I guess they must also be limiting P2P downloads? My downloads are often less than 10k second. (should be 200k).

But funnily enough... come midnight or early hours the bandwidth is suddenly 'unthrottled' and I can get 200k download. Just when I'm off to bed.

steve