I've purchased 2 items on my debit card that haven't turned up, I have managed to find out that the company I got them from are being far from honest about why my parts are still not in stock so I want to get my money back sharpish.

They took nearly £550 4 weeks ago and haven't sent me anything so am I entitled to a refund or can my bank deal with it ? I have a strange feeling even if I ask for a refund it will never appear so I'd rather the bank dealt with it.

Anyone know much about these sort of things ?

 

I had a similar problem but my bank wouldn't help. They said that if you could claw back money from a card payment then you could steal everything you ever bought by claiming the money back even if like me you didnt recive any goods. Its a fooking pain i lost out on £75 quid

 

I think only credit cards are guaranteed by the banks, on a debit card doesn't the retailer have to do a charge back

 

Best I make a phone call then

 

I am with barclays and coupld of years back i claimed £200 back

I had to wait 60 days then they could help

 

Thanks Chris, I am with Barclays so atleast I know they might be able to help.

STILL on hold

 

Would very much doubt you'd get your money back mate, but best of luck. Keep me informed would be interested on the outcome!

 

The Consumer Credit Act is the piece of legislation that makes credit card issuers jointly liable with the supplier if something goes wrong on a purchase between £100 and (I think) £30,000.

Debit cards are NOT covered as they are not a means of borrowing.