Hi, not sure if anyone can advise but here goes!

Basically our son was mucking about with his mates and threw a stone which cracked a house window

The house owner had moved out as the house was sold but the new owners weren't moving in for another month. My mrs spoke to the current owner who is foreign and can hardly speak english (when it suits)
She offered to get the window repaired by one of her dads pals who is a glazer. It was arranged between my mrs, the glazer and the bird for the window to be assessed and fixed but when the glazer turned up the bird didn't. This was rearranged again and AGAIN the house owner didnt turn up. Bare in mind it was a 60mile round trip TWICE for the glazer
The third time the glazer went he inspected it and due to the type of window it was going to be more expensive and couldn't really just be a free fix for us. He deals with insurance cases like this and said that really this is classed as accidental and it should and would be repaired by the house owners house insurance with no hassle. He advised us to write to the bird explaining this which we did and said it was really an insurance matter. Oh and my mrs also gave the bird a £50 cheque as good will which btw hasn't been cashed.

After the letter she had phoned a few times and her boyfriend or whoever he is was screaming in the backgroung calling my mrs allsorts and sticking his oar in. I was boiling at this but didnt go round there. Instead we just left them to it.

So...today i just got home and there is a letter from "Quantam Claims" along with a receipt from a glazing company for fixing the window. The letter states we have to write a cheque out for the damage within 28days....BUT the claim has been made by 2 people who we don't even know who must be the new owners and they havent even moved in yet.

So WTF can we do now. I thought i'd ask here before i call quantam claims and tell them to go fuck with themselves.
I dont need any tossers telling me to just go and pay up, i know it was wrong throwing stones but its still an accident. At the end of the day we arranged twice for a repair with 180miles covered by a glazer and we offered £50 as well.

Can quantam claims force anything from us or can we tell them to fuck right off?

Please help

 

Anyone want to throw their oar in? You lot aren't usually shy

 

Tell them to F off.
If they can claim then it is against your son which is unlikely.
You have been more than fair.
I would just bin it.

 

Did you admit in the letter to the neighbour (is the house next to you?) that your son had broken the window?

If you don't recognise the names write to Quantam any say that you do not have any agreement with the named parties to pay for any repairs (don't admit anything else) let Quantam prove their claim.

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The house is on the other side of the village almost a mile away.
My mrs wrote the letter so i cant confirm exactly what she said in it because she isn't home from work yet.

 

when she gets home, ask her

did you keep a copy of the letter you sent?
who did you send the letter to?
old keeper?
new keeper?
house in general?
names? addresses? for corespondence etc?
in any case, how old is your son? if he's old enough they'll chase him for it, but seeing as you have tried to get the window repaired and have gone to the trouble of having the glazier out etc and the window was broken BEFORE they moved in and there was enough time for it to be sorted at YOUR expense

in any case, i'd write them a polite letter in return asking wtf they are talking about, at least you haven't ignored them but at the same time you are not implicating yourself in the matter either

 

It was a hand written note and delivered to the house. It was recieved by the old owner because she tried calling.
My son is 7.

I see it as nothing to do with the new owners. Their greivance lies with the old owner!

 

Has the window actually been repaired?

The new owners should have raised the broken window as an issue BEFORE completing the sale with the old owners.

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Well we have a receipt here for the window repair. Not the worlds best looking receipt though! Does include an invoice number and link to a website tho.

Yes i agree about the new owners raising the issue BEFORE sale and NOT with us after.

Also the receipt is more expensive than others quoted

 

go to one of them free legal surgerys you get the first hour free

get proper advise i did once and it worked for me

then tell em to get to fook

 

Seen as they've started being A holes ......Just inform them that you repaired the said window that your son broke and you certainly wont be paying for another window, that he hasn't broke ...let them sort it out between themselves and scratch their heads in confusion that another window must of been broke

Jobs a good 'un

 

well then, you have nothing to worry about

as the window was broken while the house was unoccupied, it is up to the seller/buyer to work out who is going to pay for it, not to involve outside agencies
i would put the blame firmly on the seller, how else would the new owners find out who had broken th window? and why else would she not bother going out to it

seems like a case wehre she hasn't been arsed, the new owners have billed her for the window, she's though "sod that, i'll pass this on" and then thats how they've found out about your part

if it's a bunch of kids larking baout and a window gets broken, how do you know it wasn't one of the other kids and they have blamed your lad?

 

Apparently the window cleaner near by witnessed what happened

 

how many kids were there?
and how can "one" witness pick your kid out of the group?
unless they hauled him in to the police themselves or the cleaner made a citezens arrest or the like?

stick to the "everyone says our son broke the window so we figured that he had and arranged for the replacement to be fitted. this was before the former owner (who we worte to) decided not to show up everytime we had agreed to have oseone come out to fit the replacement (at our cost you understand)
now that you have been jerking us about even more we have asked our son and he says there were a few of them throwing items about that particular afternoon and, after consultation, you cannot proove it was our son (we don't need to proove it was, innocent until prooven guilty and all that malarky) as he is only little and, faced with getting a bollocking from ourselves foolishly admited to the crime, unaware of the repercussions of his statement. there was no formal complaint made to the police upon which they would have questioned our son in our preseance along wih the other lads who were at the scene so your "witness" is uncoroborated and nothing has been done by the book.
you can whistle for your money for the window"

or words to that effect

of course, if the police HAVE been involed, which i don't think is the case by what you have said, they would have done things "by the book" and this is clearly not the case
you have bent over backwards in an attempt to rectify a situation that you have assumed your son got himself into without getting "official" about it and this has clearly failed so the greviance has to be taken up with the orignal seller of the property

the right thing to do would have been to have the windows and doors boarded up while it was unoccupied as most insruance companies require the premises to be occuped during the day