Opie Oils
07-02-2018, 06:43 PM
#1
Virgin
Thread Starter
Opie Oils
Am I the only member of this website who’s had a bad experience with Opie Oils? Their reviews are almost universally good; but my experience is, well, different . . .
I ordered various oils, grease, brake fluid, and filters on Jan 20th to service my Cosworth and Focus. When the package arrived, it was missing the 5 litres of Millers 5w-50 for the Cossie. So I emailed them and politely asked if they could look into this. No response; so I sent a follow-up email a couple of days later. Still no reply. So I sent a third email complaining about the lack of response. So far, there’s still the same deafening silence . . .
Do they have a temporary communication problem, or is this their usual standard of ‘customer service’?? I'd be interested to hear other members experiences . . .
I ordered various oils, grease, brake fluid, and filters on Jan 20th to service my Cosworth and Focus. When the package arrived, it was missing the 5 litres of Millers 5w-50 for the Cossie. So I emailed them and politely asked if they could look into this. No response; so I sent a follow-up email a couple of days later. Still no reply. So I sent a third email complaining about the lack of response. So far, there’s still the same deafening silence . . .
Do they have a temporary communication problem, or is this their usual standard of ‘customer service’?? I'd be interested to hear other members experiences . . .
12-02-2018, 06:54 PM
#2
Too many posts.. I need a life!!
Hi
Ive been using Opie Oils several times and have never had any problems...always came quick and never missed a thing.
A bit strange about the emails though...?
Ive been using Opie Oils several times and have never had any problems...always came quick and never missed a thing.
A bit strange about the emails though...?
12-02-2018, 07:11 PM
#3
They've always been good when I've used them
try phoning instead incase there is some issue with emails or something. 01209 202949 is the customer service number on their site.
try phoning instead incase there is some issue with emails or something. 01209 202949 is the customer service number on their site.
12-02-2018, 07:35 PM
#5
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Pick up the blower and talk to them ..they maybe a valid reason ..personally I always try the phone and email before i stick a thread up but 9 out of 10 its sorted with the phone .
Good luck hope you get sorted .
Good luck hope you get sorted .
12-02-2018, 07:37 PM
#6
Virgin
Thread Starter
Thanks to you all for these responses. I tend to avoid phone calls because I have hearing problems (must be too many noisy exhausts . . ). Anyway, still nothing from Opie, so I've ordered the Millers from another company. I'm now £33 the poorer, but in future will be a bit more careful about who I order from . . .
12-02-2018, 07:57 PM
#7
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Thanks to you all for these responses. I tend to avoid phone calls because I have hearing problems (must be too many noisy exhausts . . ). Anyway, still nothing from Opie, so I've ordered the Millers from another company. I'm now £33 the poorer, but in future will be a bit more careful about who I order from . . .
They are really good so maybe a problem there end ..do you want me to ring them for you tomorrow mate and get them to check emails and get you sorted ? I don't mind
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Caddyshack (12-02-2018)
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12-02-2018, 08:17 PM
#8
Virgin
Thread Starter
That's good of you to offer. Maybe if you could just ask them to reply to my emails, that might get things moving, so I'd really appreciate that . . .
I'll let you all know what happens. Hopefully just a communication failure somewhere along the line!
I'll let you all know what happens. Hopefully just a communication failure somewhere along the line!
12-02-2018, 08:35 PM
#9
10K+ Poster!!
Always been great, I expect your emails are getting stuck in a spam filter. May block stuff from outside the uk.
Send a letter if calling is difficult or take Rsmat up on his kind offer above
Send a letter if calling is difficult or take Rsmat up on his kind offer above
Last edited by Caddyshack; 12-02-2018 at 08:36 PM.
12-02-2018, 09:35 PM
#12
PassionFord Post Troll
Always had good dealings with them, maybe genuine mistake due to it being multiple items and emails not working?? Personally think you’ve jumped the gun in regards to buying it from elsewhere when they could of sorted it for you.
12-02-2018, 10:55 PM
#13
They used to spout a lot of crap on forums, but I've ordered a few times and service has always been pretty good.
Actually just ordered some oil earlier from them.
If none of your emails have been responded to, then it's likely an email problem, rather than them not actually responding to them. ie for some reason they are not receiving them. Although I dont recall ever having to email them myself.
Defo give them a call
Actually just ordered some oil earlier from them.
If none of your emails have been responded to, then it's likely an email problem, rather than them not actually responding to them. ie for some reason they are not receiving them. Although I dont recall ever having to email them myself.
Defo give them a call
13-02-2018, 07:32 AM
#14
PassionFord Post Whore!!
Never had any issues always been very helpful on the phone 
13-02-2018, 10:19 AM
#16
PassionFord Post Troll
13-02-2018, 10:41 AM
#17
PassionFord Post Whore!!
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Originally Posted by Rsmat
Rang them and squared it away ..5L of Miller's 5w50 is on its way to you mate .
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Rsmat (13-02-2018)
13-02-2018, 10:45 AM
#19
Virgin
Thread Starter
Thanks to y'all for the comments, and particularly to RSMat for contacting Opie Oils on my behalf. It certainly seems that the problem I've had were an aberration rather than typical . . .
I will be contacting them (hopefully!) to sort out what happened, both re. the 'missing' oil and the communication issues, so we can head off this happening again . . .
I will be contacting them (hopefully!) to sort out what happened, both re. the 'missing' oil and the communication issues, so we can head off this happening again . . .
13-02-2018, 12:38 PM
#23
Virgin
Thread Starter
Well, I'm not sure I could still be classified as a lad . . . Maybe a VERY OLD lad (I'm 70!) . . . But hey, why should the young have all the fun?!
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Rsmat (13-02-2018)
13-02-2018, 06:24 PM
#25
PassionFord Post Troll
Good on you matt
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