MK Motorsport (Grimsby) - Beware...
28-05-2013, 04:26 PM
#1
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MK Motorsport (Grimsby) - Beware...
About 8 months ago (based on a Ford enthusiasts recommendation) I rang up MK Motorsport (in Grimsby) to get some uprights machined for my VX220 (project thread). They gave me a quote on the phone and after swapping a few emails I decided to go ahead and let them reverse engineer a pair of front uprights (which I duely bought at my expense) and then posted to them. At this point they quite reasonably asked for £450 from me to do the job and I sent them the money by BACS (fully traceable thankfully).
After waiting approx. 4 weeks, I gave them a several rings to see what was happening, and was assured they were about to start the job. After approx. 8 weeks (approaching Xmas) I had rung them around 11 times and emailed them multiple times with little response, but was assured that they would definitely do the job in the gap between Xmas and New Year.
I rang in the New Year, and guess what, still no progress. Anyway, this process repeated and repeated, until I got scared and really though they were going to fail to deliver and keep my money.
By late January, I approached a solicitor with the recorded phone calls and emails that I had from them. I was advised to try and give them a couple more rings which I duely did, advising them of my intent to prosecute by small claims court . By now I must have rung them something like 20 to 25 times (this is no exaduration), but only got hold of Mark (the owner) maybe 9 times as he was regularily "unavailable".
Finally, in February (some 5 months after initial contact) and after hugely heated discussions on the phone with his son, I got my money and hub back (minus postage at my expense!).
In short they were an absolutely awful company to deal with, terrible communication, deliberately avoiding phone calls, and doing their best to wriggle out of doing the job and pay me back.
I am a reasonable man and in my 46 years on this planet have never never ever had such unprofessional and terrible service in all my years. Please be very very wary if you ever send them money before receiving goods.
Sincerely,
Neville Contractor.
After waiting approx. 4 weeks, I gave them a several rings to see what was happening, and was assured they were about to start the job. After approx. 8 weeks (approaching Xmas) I had rung them around 11 times and emailed them multiple times with little response, but was assured that they would definitely do the job in the gap between Xmas and New Year.
I rang in the New Year, and guess what, still no progress. Anyway, this process repeated and repeated, until I got scared and really though they were going to fail to deliver and keep my money.
By late January, I approached a solicitor with the recorded phone calls and emails that I had from them. I was advised to try and give them a couple more rings which I duely did, advising them of my intent to prosecute by small claims court . By now I must have rung them something like 20 to 25 times (this is no exaduration), but only got hold of Mark (the owner) maybe 9 times as he was regularily "unavailable".
Finally, in February (some 5 months after initial contact) and after hugely heated discussions on the phone with his son, I got my money and hub back (minus postage at my expense!).
In short they were an absolutely awful company to deal with, terrible communication, deliberately avoiding phone calls, and doing their best to wriggle out of doing the job and pay me back.
I am a reasonable man and in my 46 years on this planet have never never ever had such unprofessional and terrible service in all my years. Please be very very wary if you ever send them money before receiving goods.
Sincerely,
Neville Contractor.
Last edited by nevcontractor; 28-05-2013 at 04:30 PM.
28-05-2013, 04:35 PM
#3
About 8 months ago (based on a Ford enthusiasts recommendation) I rang up MK Motorsport (in Grimsby) to get some uprights machined for my VX220 (project thread). They gave me a quote on the phone and after swapping a few emails I decided to go ahead and let them reverse engineer a pair of front uprights (which I duely bought at my expense) and then posted to them. At this point they quite reasonably asked for £450 from me to do the job and I sent them the money by BACS (fully traceable thankfully).
After waiting approx. 4 weeks, I gave them a several rings to see what was happening, and was assured they were about to start the job. After approx. 8 weeks (approaching Xmas) I had rung them around 11 times and emailed them multiple times with little response, but was assured that they would definitely do the job in the gap between Xmas and New Year.
I rang in the New Year, and guess what, still no progress. Anyway, this process repeated and repeated, until I got scared and really though they were going to fail to deliver and keep my money.
By late January, I approached a solicitor with the recorded phone calls and emails that I had from them. I was advised to try and give them a couple more rings which I duely did, advising them of my intent to prosecute by small claims court . By now I must have rung them something like 20 to 25 times (this is no exaduration), but only got hold of Mark (the owner) maybe 9 times as he was regularily "unavailable".
Finally, in February (some 5 months after initial contact) and after hugely heated discussions on the phone with his son, I got my money and hub back (minus postage at my expense!).
In short they were an absolutely awful company to deal with, terrible communication, deliberately avoiding phone calls, and doing their best to wriggle out of doing the job and pay me back.
I am a reasonable man and in my 46 years on this planet have never never ever had such unprofessional and terrible service in all my years. Please be very very wary if you ever send them money before receiving goods.
Sincerely,
Neville Contractor.
After waiting approx. 4 weeks, I gave them a several rings to see what was happening, and was assured they were about to start the job. After approx. 8 weeks (approaching Xmas) I had rung them around 11 times and emailed them multiple times with little response, but was assured that they would definitely do the job in the gap between Xmas and New Year.
I rang in the New Year, and guess what, still no progress. Anyway, this process repeated and repeated, until I got scared and really though they were going to fail to deliver and keep my money.
By late January, I approached a solicitor with the recorded phone calls and emails that I had from them. I was advised to try and give them a couple more rings which I duely did, advising them of my intent to prosecute by small claims court . By now I must have rung them something like 20 to 25 times (this is no exaduration), but only got hold of Mark (the owner) maybe 9 times as he was regularily "unavailable".
Finally, in February (some 5 months after initial contact) and after hugely heated discussions on the phone with his son, I got my money and hub back (minus postage at my expense!).
In short they were an absolutely awful company to deal with, terrible communication, deliberately avoiding phone calls, and doing their best to wriggle out of doing the job and pay me back.
I am a reasonable man and in my 46 years on this planet have never never ever had such unprofessional and terrible service in all my years. Please be very very wary if you ever send them money before receiving goods.
Sincerely,
Neville Contractor.
yes you are totaly right it did drag on a very long time ,i have no excuses i have learnt my lesson about doing one off parts now i did refund as soon as you asked ,why have you decided to slate my now as i refunded you about 3/4 months ago but like i say i am sorry
mark
28-05-2013, 04:41 PM
#5
NOT shocked by this.
Mark's clearly a talented individual, his work from photos seen on various build threads on here is amazing.
He comes over as excessively busy (a victim of his own success), and seems to take on more than he can manage.
When I see pics of the work he's done on one of the guy's full car conversions the level of skill, tidiness and attention to detail seem exceptional. I'd have him work on any of my cars no problem. I just wouldn't expect a fast turn around or perfect customer service
Sorry to hear about your problems, time to look for someone else. Shame as I expect the work itself is right up Mark's street, and not something you can just go anywhere to get done
Mark's clearly a talented individual, his work from photos seen on various build threads on here is amazing.
He comes over as excessively busy (a victim of his own success), and seems to take on more than he can manage.
When I see pics of the work he's done on one of the guy's full car conversions the level of skill, tidiness and attention to detail seem exceptional. I'd have him work on any of my cars no problem. I just wouldn't expect a fast turn around or perfect customer service
Sorry to hear about your problems, time to look for someone else. Shame as I expect the work itself is right up Mark's street, and not something you can just go anywhere to get done
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28-05-2013, 05:10 PM
#8
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i dont think mark means any harm lads, hes a good chap he just trys to help to many people out at the one time, look at the help he gave dave jackson. mark drove all the way to a race track to weld a inlet for dave to get him raceing again.
get a rope mark and tie that phone of yours around your neck lol
thanks steven
get a rope mark and tie that phone of yours around your neck lol
thanks steven
28-05-2013, 05:25 PM
#9
i dont think mark means any harm lads, hes a good chap he just trys to help to many people out at the one time, look at the help he gave dave jackson. mark drove all the way to a race track to weld a inlet for dave to get him raceing again.
get a rope mark and tie that phone of yours around your neck lol
thanks steven
get a rope mark and tie that phone of yours around your neck lol
thanks steven
thanks for that i think what it was aswell i gave him a price then relised it was half what it should have been but instead of upping it i tried to fit it in around profitable work and time just flew by and before i knew it weeks had gone by but i lost out aswell i still have the material sat here lol , i think the rope should be round my neck lol
mark
Last edited by MK MOTORSPORT; 28-05-2013 at 05:26 PM.
28-05-2013, 05:36 PM
#11
Too many posts.. I need a life!!
one off parts are a complete nighmare imo ... as for still wanting to do the job at a price he quoted when he was loosing out is what id call great customer service ,
ive got some of marks work hear and imo believe it to be better then some big branded names i could mention,
i would still use MK motorsport withought hesitation .
agreed mark does want to please everybody and help then so taking on more then he can handle is his only downfall , but i would not sat thats a bad thing..
ive got some of marks work hear and imo believe it to be better then some big branded names i could mention,
i would still use MK motorsport withought hesitation .
agreed mark does want to please everybody and help then so taking on more then he can handle is his only downfall , but i would not sat thats a bad thing..
28-05-2013, 05:38 PM
#12
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everybody makes mistakes, anybody who says that dont is a liar and that is it !
its how these issues are dealt with that makes a company so it seems that mk motorsport deal with there problems and dont run away and hide.
thats all anyone can ask
its just taken me 5 weeks to get a manifold back from refaceing (not from mk) when it was quoted as 4 days but they are very busy and it turned out alot harder than they anticipated.
and decent machinist are there to do whatever they can to try and make what you want even when its a nightmare.
in my view all this thread proves is that mk motorsport like any honest tuner/machinist will have problems here and there and they obviously deal with them so fair play
ps i have no affiliation with mk motorsport im just giving my opinion of the evidence submitted
its how these issues are dealt with that makes a company so it seems that mk motorsport deal with there problems and dont run away and hide.
thats all anyone can ask
its just taken me 5 weeks to get a manifold back from refaceing (not from mk) when it was quoted as 4 days but they are very busy and it turned out alot harder than they anticipated.
and decent machinist are there to do whatever they can to try and make what you want even when its a nightmare.
in my view all this thread proves is that mk motorsport like any honest tuner/machinist will have problems here and there and they obviously deal with them so fair play
ps i have no affiliation with mk motorsport im just giving my opinion of the evidence submitted
Last edited by scoooby slayer; 28-05-2013 at 05:40 PM.
28-05-2013, 05:56 PM
#14
hi all
i would just like to say sometimes i deserve this ,i understand what its like to be waiting for parts aswell it has happened to me on a few ocassions ,i do take on more than i should , but i have to take on lots of work for the price i charge mayby i should double my prices and half my work lol,but all of us cosworth tuners and fabrictors that do work for you we will make mistakes and i for one am very sorry to people i have let down but rest assured none of you will ever lose money you have paid me ,and when these comments are made there are always 2 sides to the story and sometimes things dont happen as first said but i hold my hands up i was late doing the parts but how many phone calls lol
thanks for listening
mark
i would just like to say sometimes i deserve this ,i understand what its like to be waiting for parts aswell it has happened to me on a few ocassions ,i do take on more than i should , but i have to take on lots of work for the price i charge mayby i should double my prices and half my work lol,but all of us cosworth tuners and fabrictors that do work for you we will make mistakes and i for one am very sorry to people i have let down but rest assured none of you will ever lose money you have paid me ,and when these comments are made there are always 2 sides to the story and sometimes things dont happen as first said but i hold my hands up i was late doing the parts but how many phone calls lol
thanks for listening
mark
28-05-2013, 06:14 PM
#17
Happily retired
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28-05-2013, 06:27 PM
#19
Your kidding the guys a total nightmare. Totally mucked me about for 10 months then said heres your money back. Hes a well meaning guy totally out of his depth. Not a crook just useless. We have heard recently how lucky i was not to actually get one of his girdles cos guess what it didnt fit & caused no end of problems. Yes Mark your customer told us .
.you asked for your money back which i gave you straight away ,out of my depth why ? useless bit hard lol , yes dannys was the first prototype so i mayby expected to encounter problems especialy with that big stroker crank he fitted but he sent me pics and its all on his motor now ,i have nothing to hide rod i dont mind him telling you at all ,havent you just replied on your thread saying how your new sump doesent fit after saying you were going to a respected big company to get a profesional setup after
dealing with me funny that
thses are the new ones that you could have had in january rod ,they have the clearance for stroker cranks etc ,your quite welcome to have one if it helps your build
mark
Last edited by MK MOTORSPORT; 28-05-2013 at 06:49 PM.
28-05-2013, 06:31 PM
#21
you cant fix stupid
anyone who runs their own business will understand that sometimes with best intentions mistakes are made. i work for my self and sometimes mess up. but what i always think seperates the good from the bad is how you deal with mistakes and put them right.
iv seen mk work on here and it appears to be some of the best iv seen but i also appreciate the op situation too. for mk to admit a bit of a mess around is the best way rather than someone who lies they way out of it. well done for that. id give the op a call tomorow if it was my company with a full apology and settle any frustrations. dealing with issues in this way will always help not hinder your reputation.
iv seen mk work on here and it appears to be some of the best iv seen but i also appreciate the op situation too. for mk to admit a bit of a mess around is the best way rather than someone who lies they way out of it. well done for that. id give the op a call tomorow if it was my company with a full apology and settle any frustrations. dealing with issues in this way will always help not hinder your reputation.
28-05-2013, 06:38 PM
#23
anyone who runs their own business will understand that sometimes with best intentions mistakes are made. i work for my self and sometimes mess up. but what i always think seperates the good from the bad is how you deal with mistakes and put them right.
iv seen mk work on here and it appears to be some of the best iv seen but i also appreciate the op situation too. for mk to admit a bit of a mess around is the best way rather than someone who lies they way out of it. well done for that. id give the op a call tomorow if it was my company with a full apology and settle any frustrations. dealing with issues in this way will always help not hinder your reputation.
iv seen mk work on here and it appears to be some of the best iv seen but i also appreciate the op situation too. for mk to admit a bit of a mess around is the best way rather than someone who lies they way out of it. well done for that. id give the op a call tomorow if it was my company with a full apology and settle any frustrations. dealing with issues in this way will always help not hinder your reputation.
i would give him a call but it was 4 months ago and dont have his number ,if he pms me i will gladly apologise to him because i dont like doing it to people at all ,its like these threads they make me feel pysicaly sick as i hate upsetting people
mark
mark
28-05-2013, 06:39 PM
#24
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anyone who runs their own business will understand that sometimes with best intentions mistakes are made. i work for my self and sometimes mess up. but what i always think seperates the good from the bad is how you deal with mistakes and put them right.
iv seen mk work on here and it appears to be some of the best iv seen but i also appreciate the op situation too. for mk to admit a bit of a mess around is the best way rather than someone who lies they way out of it. well done for that. id give the op a call tomorow if it was my company with a full apology and settle any frustrations. dealing with issues in this way will always help not hinder your reputation.
iv seen mk work on here and it appears to be some of the best iv seen but i also appreciate the op situation too. for mk to admit a bit of a mess around is the best way rather than someone who lies they way out of it. well done for that. id give the op a call tomorow if it was my company with a full apology and settle any frustrations. dealing with issues in this way will always help not hinder your reputation.
i run my own business, if i am in the rong, i say so, and i would give an apology, as you say as its only right to try and make a mens , but if a customer was rude to me i would also in the same had tell him to go fuck his self and to shove his money up his hole , not every customer is right . there is two sides to every story .
thanks steven
28-05-2013, 07:01 PM
#25
you cant fix stupid
i dont know you and only seen your work on this forum but what iv seen i like and i respect you for your replies on this thread. i wasnt trying to tell you what you should do though as im sure your very capable of running your business wel,l it was just my opinion.
i think you have come across with respect and humility and not many companys show that today so thumbs up and im sure all will work out well for both parties.
28-05-2013, 07:04 PM
#26
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Ha ha jokes aside from what dealings ive had wiv mark BEWARE is a bit strong!
To me mark is a total asset to the cosworth scene wiv out dout an wiv out people like him investing tonnes ov his time/money/effort/enthusiasm to keep moving things forward wiv what he's doing down his work shop think the cosworth scene would be at a MASSIV loss wiv out him!!!!! People will b slating him for the way he runs his business but to me if i phoned mark up an said ime thinking ov making one ov ur products my self he's the type ov guy will giv u help/advice on how to do it 99% ov other firms would politely tell u to FUCK OFF are u takin the piss an slam the phone down!!!!!! Mark is a genuine enthusiast that's hear to help us all wiv his work that is 2nd to non!!!!! Most ov his work is all bespoke work that all takes time an some times he might be a bit lackadaisical wiv his times but wiv ALL cock up every now an then!!!!!!! Marks hear to help an share all his knowledge regardless wat every one says!!!!!! Plus marks extending/extended/new staff wiv new machinery at his work shop which will help him get work out on time AT LAST ha ha All this is only my opinion but ime hopeing people will b thinking the same thing
To me mark is a total asset to the cosworth scene wiv out dout an wiv out people like him investing tonnes ov his time/money/effort/enthusiasm to keep moving things forward wiv what he's doing down his work shop think the cosworth scene would be at a MASSIV loss wiv out him!!!!! People will b slating him for the way he runs his business but to me if i phoned mark up an said ime thinking ov making one ov ur products my self he's the type ov guy will giv u help/advice on how to do it 99% ov other firms would politely tell u to FUCK OFF are u takin the piss an slam the phone down!!!!!! Mark is a genuine enthusiast that's hear to help us all wiv his work that is 2nd to non!!!!! Most ov his work is all bespoke work that all takes time an some times he might be a bit lackadaisical wiv his times but wiv ALL cock up every now an then!!!!!!! Marks hear to help an share all his knowledge regardless wat every one says!!!!!! Plus marks extending/extended/new staff wiv new machinery at his work shop which will help him get work out on time AT LAST ha ha All this is only my opinion but ime hopeing people will b thinking the same thing
28-05-2013, 07:11 PM
#27
i dont know you and only seen your work on this forum but what iv seen i like and i respect you for your replies on this thread. i wasnt trying to tell you what you should do though as im sure your very capable of running your business wel,l it was just my opinion.
i think you have come across with respect and humility and not many companys show that today so thumbs up and im sure all will work out well for both parties.
i think you have come across with respect and humility and not many companys show that today so thumbs up and im sure all will work out well for both parties.
no probs i take on board what your saying and thank you for your nice comments ,doesent look like i am capable of running my business though lol
mark
28-05-2013, 07:55 PM
#30
you cant fix stupid
28-05-2013, 08:09 PM
#32
PassionFord Post Whore!!
Not the first thread about mark, but all ways puts his hands up! I would still use him happily, I guilty off what he done trying to please everyone and taking in too much!!! Sometimes it bites you in the arse!
28-05-2013, 08:17 PM
#33
Part of the Furniture
From my small experience, you can't have everybody pleased at all times,no matter how good your intentions are
Besides that, I find it somewhat weird that this surfaces so long after...
Besides that, I find it somewhat weird that this surfaces so long after...
28-05-2013, 08:48 PM
#35
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You need a secretary mark! Also if you need an apprentice you can teach me anytime lol
I might be wrong but I have never seen a trader completely admit their mistakes without any excuses?it obviously doesn't sort everything out but I believe mark is fully prepared to rectify any problems and its impossible not to have problems with the type of fab work mark does.
I have bought a lot of parts from mark and I can't lie I have waited longer than I expected but I will use him again as I'm impressed with his quality of work.
Maybe more realistic turnaround times is the key mark??
P.s. I will be in touch again soon mark
I might be wrong but I have never seen a trader completely admit their mistakes without any excuses?it obviously doesn't sort everything out but I believe mark is fully prepared to rectify any problems and its impossible not to have problems with the type of fab work mark does.
I have bought a lot of parts from mark and I can't lie I have waited longer than I expected but I will use him again as I'm impressed with his quality of work.
Maybe more realistic turnaround times is the key mark??
P.s. I will be in touch again soon mark
28-05-2013, 09:19 PM
#36
Too many posts.. I need a life!!
All I have to say, if you want work to that quality. You must pay over the knock and be prepared to wait. It seems the OP didn't do either. MK Motorsport is the elite.
No brown tonguing, I'm also a mechanical engineer with thousands of hours of lathe, milling and CNc experience and marks work just makes me sick with his quality
No brown tonguing, I'm also a mechanical engineer with thousands of hours of lathe, milling and CNc experience and marks work just makes me sick with his quality
28-05-2013, 09:35 PM
#37
All I have to say, if you want work to that quality. You must pay over the knock and be prepared to wait. It seems the OP didn't do either. MK Motorsport is the elite.
No brown tonguing, I'm also a mechanical engineer with thousands of hours of lathe, milling and CNc experience and marks work just makes me sick with his quality
No brown tonguing, I'm also a mechanical engineer with thousands of hours of lathe, milling and CNc experience and marks work just makes me sick with his quality
thanks for those comments but i arnt that good lol,i class myself as not the best but not the worst and for the prices i charge i do a ok job ,but always looking to improve
mark
28-05-2013, 10:09 PM
#40
Too many posts.. I need a life!!
Maybe rod and his cronies will say different. Maybe for me saying this I may get banned like Cochyn .
You got skills amigo. Don't let the rs(and now vauxhall) massive bring you down