Ebay question!?
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Professional Waffler
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From: Bristol
Ebay question!?
I sold my front Koni's on fleebay last sunday!
I aint heard shit form the bloke have sent him a few emails!
Now a local lad had offered me the same cash for them!
Can u sale them to him or i get in shit with ebay!? how long do i have to wait!?
I aint heard shit form the bloke have sent him a few emails!
Now a local lad had offered me the same cash for them!
Can u sale them to him or i get in shit with ebay!? how long do i have to wait!?
PassionFord Post Whore!!
Joined: May 2003
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From: Essex
Here's the process you have to go through first...
http://pages.ebay.co.uk/help/policies/unpaid-item.html
http://pages.ebay.co.uk/help/policies/unpaid-item.html
PassionFord Post Whore!!
Joined: May 2003
Posts: 4,091
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From: Essex
Buyers automatically enter into a legally binding contract to purchase the item from the seller if they win the auction-style listing or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay for the items that they commit to purchase. eBay will take action against buyers who do not pay for items they have won.
Sellers can file an Unpaid Item dispute with eBay for each of their items that are purchased but not paid for. eBay will issue a strike on the account of the buyer who does not honor their obligation to pay. If a buyer gets too many strikes in too short a time period, their account will be suspended indefinitely.
Sellers with Unpaid Items are eligible for Final Value Fee credits. Also, if the item is relisted and sells the second time, eBay will refund the Insertion Fee for the relisting. Learn more about how the free relist policy works.
Note: Sellers that falsely report Unpaid Items may have all credits for the time period in question reversed, lose the right to use the Final Value Fee Credit system for a period of time and/or be subject to suspension.
eBay provides an online Unpaid Item process through which the buyer and seller can communicate with each other to resolve Unpaid Item disputes. The seller's eligibility for a Final Value Fee credit depends on the outcome of this process.
About Unpaid Item strikes and suspensions
Unpaid Item strikes are issued and tracked by eBay.
Unpaid Item strikes are separate from feedback, and do not affect a user's feedback score or member profile.
If a buyer is issued an Unpaid Item strike it will automatically be assigned to their account when the seller receives their Final Value Fee credit.
If a buyer does not respond in any Unpaid Item process, including mutual agreement not to complete a transaction, they will receive an Unpaid Item strike.
Buyers have the option of appealing an Unpaid Item strike if they believe it was undeserved.
Sellers can file an Unpaid Item dispute with eBay for each of their items that are purchased but not paid for. eBay will issue a strike on the account of the buyer who does not honor their obligation to pay. If a buyer gets too many strikes in too short a time period, their account will be suspended indefinitely.
Sellers with Unpaid Items are eligible for Final Value Fee credits. Also, if the item is relisted and sells the second time, eBay will refund the Insertion Fee for the relisting. Learn more about how the free relist policy works.
Note: Sellers that falsely report Unpaid Items may have all credits for the time period in question reversed, lose the right to use the Final Value Fee Credit system for a period of time and/or be subject to suspension.
eBay provides an online Unpaid Item process through which the buyer and seller can communicate with each other to resolve Unpaid Item disputes. The seller's eligibility for a Final Value Fee credit depends on the outcome of this process.
About Unpaid Item strikes and suspensions
Unpaid Item strikes are issued and tracked by eBay.
Unpaid Item strikes are separate from feedback, and do not affect a user's feedback score or member profile.
If a buyer is issued an Unpaid Item strike it will automatically be assigned to their account when the seller receives their Final Value Fee credit.
If a buyer does not respond in any Unpaid Item process, including mutual agreement not to complete a transaction, they will receive an Unpaid Item strike.
Buyers have the option of appealing an Unpaid Item strike if they believe it was undeserved.
PassionFord Post Whore!!
Joined: May 2003
Posts: 4,091
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From: Essex
Unpaid Item Process:
Unpaid Items can usually be resolved by direct communication between buyers and sellers. In such cases, eBay provides an online process through which the buyer and seller can communicate with each other to resolve the situation. Please note that eBay's Unpaid Item policy and eBay's User Agreement both make clear that buyers must pay for the items that they commit to purchase.
Typically there are four steps to the Unpaid Item process:
1) Seller files an Unpaid Item dispute
Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item dispute. However, in the following exceptional cases, the seller can file a dispute immediately:
at the time of the filing the buyer is no longer a registered user of eBay, or
the buyer is from a country to which the seller has indicated they will not ship, in the "shipping and payment details" section of the listing. (regions to which the seller will ship are listed on the View Item page for the item in question).
In these two cases the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps.
A seller cannot begin an Unpaid Item process for an item that has already been paid for through PayPal unless the PayPal payment has been refunded.
File an Unpaid Item dispute.
2) eBay contacts the buyer
Once the seller files an Unpaid Item dispute, eBay sends the buyer an email notification and displays a pop-up message if the buyer signs in within 14 days of the filing. The email and pop-up message will provide details on one of the following situations:
Friendly reminder to pay - the email and pop-up message will remind the buyer that payment has not been received, along with simple instructions on how to respond or how to pay for the item. If the buyer does not respond to the email or pop-up message within 7 days, the seller may file for a Final Value Fee credit. The seller also becomes eligible for a free relist credit.
Mutual agreement indication - while filing the Unpaid Item dispute, if the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will receive a strike.
3) Communication between the buyer and seller
The buyer is presented with several response options to communicate to the seller:
I want to pay now - simply paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay via PayPal to close the dispute. With other payment methods (such as checks or money orders), the seller is encouraged to wait until payment is received before choosing the appropriate option to close the dispute.
I already paid - if payment has already been made, the buyer may provide details of the payment to the seller for review. The seller can then choose the appropriate option to close the dispute.
Communicate with the seller - the buyer and seller can attempt to resolve the problem by communicating directly through the eBay Web site. eBay will provide a message area where the buyer and seller can communicate with each other without relying on email. The seller can close the dispute at any time by choosing the appropriate closure option.
4) Closing the dispute
The seller can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 7 days. The seller has several options to close the dispute:
We've completed the transaction and we're both satisfied. With this option, the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
A dispute can only be open for 60 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). If the seller has not closed the dispute within 60 days, it will be automatically closed. When this automatic closure takes place the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
Note:
Feedback and Unpaid Items
Buyers and sellers may leave feedback for each other on transactions involving Unpaid Items even if there was a mutual agreement not to complete the transaction. eBay encourages all users to leave appropriate feedback about their trading partners.
Unpaid Item strikes do not affect a user's feedback score or member profile.
Unpaid Items can usually be resolved by direct communication between buyers and sellers. In such cases, eBay provides an online process through which the buyer and seller can communicate with each other to resolve the situation. Please note that eBay's Unpaid Item policy and eBay's User Agreement both make clear that buyers must pay for the items that they commit to purchase.
Typically there are four steps to the Unpaid Item process:
1) Seller files an Unpaid Item dispute
Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item dispute. However, in the following exceptional cases, the seller can file a dispute immediately:
at the time of the filing the buyer is no longer a registered user of eBay, or
the buyer is from a country to which the seller has indicated they will not ship, in the "shipping and payment details" section of the listing. (regions to which the seller will ship are listed on the View Item page for the item in question).
In these two cases the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps.
A seller cannot begin an Unpaid Item process for an item that has already been paid for through PayPal unless the PayPal payment has been refunded.
File an Unpaid Item dispute.
2) eBay contacts the buyer
Once the seller files an Unpaid Item dispute, eBay sends the buyer an email notification and displays a pop-up message if the buyer signs in within 14 days of the filing. The email and pop-up message will provide details on one of the following situations:
Friendly reminder to pay - the email and pop-up message will remind the buyer that payment has not been received, along with simple instructions on how to respond or how to pay for the item. If the buyer does not respond to the email or pop-up message within 7 days, the seller may file for a Final Value Fee credit. The seller also becomes eligible for a free relist credit.
Mutual agreement indication - while filing the Unpaid Item dispute, if the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will receive a strike.
3) Communication between the buyer and seller
The buyer is presented with several response options to communicate to the seller:
I want to pay now - simply paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay via PayPal to close the dispute. With other payment methods (such as checks or money orders), the seller is encouraged to wait until payment is received before choosing the appropriate option to close the dispute.
I already paid - if payment has already been made, the buyer may provide details of the payment to the seller for review. The seller can then choose the appropriate option to close the dispute.
Communicate with the seller - the buyer and seller can attempt to resolve the problem by communicating directly through the eBay Web site. eBay will provide a message area where the buyer and seller can communicate with each other without relying on email. The seller can close the dispute at any time by choosing the appropriate closure option.
4) Closing the dispute
The seller can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 7 days. The seller has several options to close the dispute:
We've completed the transaction and we're both satisfied. With this option, the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
A dispute can only be open for 60 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). If the seller has not closed the dispute within 60 days, it will be automatically closed. When this automatic closure takes place the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
Note:
Feedback and Unpaid Items
Buyers and sellers may leave feedback for each other on transactions involving Unpaid Items even if there was a mutual agreement not to complete the transaction. eBay encourages all users to leave appropriate feedback about their trading partners.
Unpaid Item strikes do not affect a user's feedback score or member profile.
PassionFord Post Whore!!
Joined: May 2003
Posts: 4,091
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From: Essex
Originally Posted by EssexBoyRacer
Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item dispute.
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