Going to book my St Mondeo 2.2 TDCi into Ford for a service soon. 1st time in my 12 years of owning cars that i am going to use a mian dealer. Car has full Ford service histroy and is on a 55 plate so may as well keep it up.

What do Ford actually do? Just change the oil and filter and check the brakes or do they plug the car into their diagnostic computer and look for faults? They said it would cost about £300 but i have no idea what on a service would cost £300

 

had my escort done last years and its was £168 so its pot luck if they find anything else

 

Just wondering what they actually do for £300. Cant just be an oil and filter and air filter change surely?

 

does vary car to care ,should be plugs filters and oil ,check brakes and fluids and make sure coolants are good as well as grease relavant items

 

fuel filter, air filter, pollen filter, oil filter & oil!

+ all the checking brakes/suspension/fluids etc

assuming it's a major service

 

James,

Thanks for the reply. I think i may find somewhere else to do the service as £300 just for that is nonsense! Robbery

 

I would ask!! What i got for my money------------shy??????

 

this may give you a slight idea of the things they check

go here
http://www.etis.ford.com/home.do

select vehicle and enter reg number on reg lookup

under vehicle summary select "generate ford service schedule"

select years or miles and what interval eg 5 years

hit continue and then preview.

it will give you an idea of the checklist they may use at the dealers

 

I took my ST like yours to Ford for basically an oil and filter change when I bought it as part of their value service. I very much doubt they actually changed the oil as it was black when I got it back rather than the golden / clear colour of new oil. Then they proceeded to list all the faults with it as part of their "Health Check". I took the car round to a trusted local independent garage for them to check it out and they said Ford were trying it on as all but 1 of the 7 things they pointed out were 100% fine.

Avoid IMO.

 

I did ask. They said fluid changes which is hardly going to convince me to book it in. Thought i would ask on here as there is always an answer.

 

Thanks very much

 

Rich,

avoid dealers where possible.
My Little black Focus tddi was always serviced religiously when I bought it new. After a fews services I realised they were shockingly bad. On one service at about the third one they hadn't changed the front pads (major service costing nigh on £300) I advised them I had worked at a Ford dealership many years ago and told them that parts were changed on that service as a matter of course. They said all was ok. I said like fuck it is, pick the car up and service the fucking thing properly. They picked it up, only to call me later to say 'one of the front wheel nuts was siezed and snapped the stud, do I have a spare wheel nut?' They clearly had not had the front wheels of in all the years they were suposedly servicing it, tossers.
Find a friendly garage mate, my pal John (the ginger prick) at FCM has looked after it since 2004 without any problems

 

Hi I work in a ford main dealer so being a 55 plate I'm assuming it's a 5 year/62500 mile service??
If so then it will receive oil, oil filter and a pollen filter plus the whole vehicle checked over.
£300 seems a bit steep though.......that seems like a quote for a major service which would be a 6 year/75000 mile service which is the same as above plus a fuel filter and air filter

in all honesty I think Fords pricing is steep but it does mean you keep your service history up to date

hope this helps

Wayne

 

Wayne,

Its done 72k miles. Last service was 57k. I bought it 2 weeks ago so want to get it serviced asap as i also bought a 2 year warranty. Figured i best keep the service history as up to date as i can make it. I know its over by a few thousand miles according to the schedule of when it should be done.

Thanks for taking the time to reply. Going by what you said its a major service it would be booked in for. Do they plug the diagnostic computer into the ecu to check for faults as well?

 

Ade,

The only reason i wanted to take it to main dealer was because i bought a warranty with the car just in case anything goes wrong. I suppose i should just call the warranty company to find out if the servicing has to be done by a main dealer or if it can be done by any garage. Dont want the warranty company turning round and saying we wont pay out for xyz because you havent had it serviced at main dealer. Would just be my luck

 

It does seem like it will be a major service it's in for then.
No unfortunately it doesn't get scanned with the computer during a service. We normally find customers will book in for 0.5 hours investigation to get run through the computer to check for codes......we charge roughly £38 for this time.
Is it a parts and labour warranty you received or parts only??

Wayne

 

Wayne,

Parts and labour. £1000 per claim. Unlimited claims. I forget the name of the warranty company though. I take it Ford would do any work if the warranty company (whoever it is) agree for the work to be done? Im thinking turbo, water pump, power steering pump, diesel pump may at some point need renewing in the 2 years my warranty runs for!

 

Rich, best check with the warranty company to see what you're covered for and what you need to do to adhere to the terms and conditions.

 

Indeed Ade. Just pm'd you

 

Rich I garrenty the warrenty wont be worth the paper its written on,
All none manufactor warrenty aint worth a wank.

Mark

 

Mark,

You can service it then. You like diesels dont you Maybe see if it likes vi-pec as well lol.

I will call the warranty company in the morning. I hope you are wrong but somehow i doubt it

 

Rich, i assume you didn't buy it from ford. Regardless, you don't need to have the car serviced at a main dealer you just need to have it serviced in
accordance to service schedule and the work should be undertaken by a VAT registered garage. This applies to new vehicles too.

Dan

 

Didnt buy the car from Ford. Just a garage that seemed decent. Lets hope the warranty i bought was decent as well

 

I could do,Ask the warrenty company what they pay as a houry rate for work.

Mark

 

I wound find out exactly what the warranty covers before dealing with Ford tbh. Ford could run it through the computer and say for example, find an injector fault, ring the warranty company and the claim fall through. It may be worth finding someone with a fault code reader to scan for any faults then use the warranty if it's covered. If the warranty turns out to be all good then Ford will have no problems carrying out the work through them.

Wayne

 

The warranty company dont pay for servcing Mark, only things that go wrong which is why i coughed up for it. Diesel pump and turbo are my main worries on a common rail diesel engine.

 

The last warrenty company I tried to deal with only wanted to pay £25 per hour to fix the car so I refused to do the work.

Mark

 

I shall give them a bell and find out what is what. Thanks for you help.

 

Don't forget the clutch and dual mass
Nice cars to drive though I think.

 

Not a problem. Not had much dealings with outside warranty companies but Ford warranty are good to deal with. Hopefully it turns out ok for you and you can use it to get major parts replaced before it expires

Wayne

 

Not surprised you refused. Tad on the low side isnt it

 

There is a receipt with the paper work for £800 for a clutch done in July

 

You beauty

 

I agree !

There are only a couple of warranties that will pay up, the rest just shite.

 

We bought a zafira a couple of years ago from a small garage, it came with 1 years warranty.
After about 3 months of having it, the steering pump went on it. put it down to a local independent garage, who also said the rack was gone.
They contacted the warranty company with the repair price which came to around £900 and the warranty company gave the go ahead for it to be fixed.
Shame that 2 weeks after the warranty expired the water pump let go!!
again there was a £1000 claim limit like has been mentioned above, I cant remember the name of the warranty company though

 

Checked the warranty booklet which as stated above, the car can be serviced at any VAT registered garage Means my good friend can do it at his garage

 

Good luck with the warranty mate if you ever have to claim on it, we deal with these secondhand warranty's quite regular and they are absolute shite !!

Last one was a dual mass flywheel on a diesel volvo that was noisy as hell, they wouldn't pay for it as they said it hadn't failed ! The flywheel would have had to have broken up completely and been destroyed beyond repiar before they would have paid up !

They never pay up for wear and tear like a noisy wheel bearing etc !

Same goes for noisy alt belt tensioners, will only pay out if the tensioner fails and breaks up !!!

 

my old man recently bought an A4 1.8T a few weeks back and the gearbox has started to go on it car was dropped back at the garage he bought it from and is now at a gearbox specialist - im hoping they will replace the whole gearbox and not just the busted part as this is a common fault on these.

Rather he gave it back and got something else but he is a stubborn old fool.

 

bet warrenty company not pay fuck all out they are shit the lot off them only one i have ever got any were with was rac and that was hard work!

 

Well hopefully i wont ever need to use the warranty