carlo

iTrader: (4)

I sold a set of air injectors to a forum member posted them normal post (my mistake only do sign for from now on) anyway i have a recipt of postage to his address & tracking number so i cann prove i posted them.
He has said he hasnt received them & checked with his post office they arent there either.

How do i go about resolving this i dont want a post saying i have ripped him off as i would never do a thing like that the money isnt that important to me , how do i know he hasnt had them ust pulling my leg as i know i posted them & i have proof

Daveysaff

iTrader: (9)

Is there a procedure for claiming compo off the post office when his happens?
Similar thing happened to me a while ago ( with a set of injectors funnily enough) and the lad started slagging to ebay so I just gave him his money back, couldn't be arsed arguing in the end. The lesson is ALWAYS post recorded

carlo

iTrader: (4)

I know davie but i have proof of postage so i have done my bit , its not my fault royal mail have lost them is there somewhere online i can type thetracking number in n see what it says

SillyFezzaMk1

iTrader: (1)

IMO its your responsibility to get the item to the persons door, if you use uinrecorded delivery then you're asking for trouble....may aswell pen 'steal me' on the parcel as royal snail are robbing bastards!!!!!!!

What did you agree with the buyer over postage? how much did you charge him for postage?? as that all makes a diff IMO

Dan

Lloyd

http://track.royalmail.com/portal/rm...ome&gear=track

carlo

iTrader: (4)

The price was Ł150 posted to anywhere in the uk .

carlo

iTrader: (4)

Thanks lloyd i will check that out , i have sent loads of stuff & never had 1 bit of trouble

dojj

iTrader: (3)

i think you can only claim Ł35 for missing items that haven't been tagged, so you may be looking at a Ł115 loss here

carlo

iTrader: (4)

Shit ohh well lesson learned

Paulzs

I put in a claim for a Panel filter lost back in January still havent had no money out of them,and that was posted 1st Class Recorded.

Royal Fail !

Dangerous Malcolm..

If you haven't already, get on to customer services fella. Good luck.

Chris Honeywell

Yeah prof of posting covers your for 35quid m8

TurboShed

Annoying thing is, thieving postie won't know what they are, and chuck them in the nearest dustbin

dojj

iTrader: (3)

i don't care how much it costs, i'd rather pay for proof of delivery and charge the person at the other end or pay for it if i was ordering something just to have peace of mind, that extra few quid saves a lot of agro

this is the second post in 2 days regarding RM losing stuff

carlo

iTrader: (4)

I have posted loads of stuff this way & never had a problem , thing is the guy that bought them wasnt here he was working away or something so they could be anywhere.. thing is i paid Ł250 from msd for single air injector new then swapped it for twin ones & only got Ł150 back so its cost me Ł400 for nothing as i have to cough up for them & i know & have proof i sent them

Mark 3D

iTrader: (29)

Tough one m8... TBH if he wasnt here how can he prove they were not delivered!!

I'd be hesitant to reimburse the full amount if it were me.

carlo

iTrader: (4)

I dont wanta bad name tho mate i would never rip anyone off , how do i know he hasnt got them & pulling my leg. i am willing to post my proof of postage recipt to any mod on here to prove i posted them

NUTS RuS

iTrader: (35)

How do you get trackable proof from just normal post ?

1st class recorded covers you upto Ł36 plus price of postage on top.

I have had to claim only once in the last year but that went trouble free once all the paperwork was sorted and the receiving party (or not as the case went) also filled in their forms as they will send them forms to fill in too.

It is up to the sender to sort out the forms with the royal mail and you will have to allow at least 14 days to pass before making a claim, then you have 30 days to do so.

I guess you already know your looking at a large loss on the claim once it goes in so its a case of lesson learned the hard way

carlo

iTrader: (4)

I have a number on the recipt with his address on it , take it thats a tracking number for the parcell , end of the day im stuffed & going to fork out

dojj

iTrader: (3)

proof of postage though doens't mean proof of delivery

NUTS RuS

iTrader: (35)

What sort of format is the number Carlo.

Post it up and we'll see if it comes back on the internal trackers

carlo

iTrader: (4)

It was posted 24/03/2009 at 8.56 session prefix is 3/4433883 Ł2.08 TO PE30 3Af

carlo

iTrader: (4)

i know dojj it means i done my bitt tho, although i will end up forking out because royal mail are shite

NUTS RuS

iTrader: (35)

Non trackable sorry.

Session prefix is from the server that printed the postage stamp details.

There will be no way you can prove one way or the other if the item was ever received.

Under the postcode if it says

"It is important that you retain this receipt as it is your proof of posting"

than that is all you need to start a claim on the 15th day after it was due.

A P58 form is what you need to start a claim

ftp://ftp.royalmail.com/Downloads/pu...rm_English.pdf

They will require evidence of the value of the items sent (value is not the invoice or sale amount) but your compensation will be upto a maximum of Ł39 (now) or Ł36 before the price increase.

They will also send out forms to the receiver who must state and sign he has not received the parcel before any claim is paid.

carlo

iTrader: (4)

looks like im paying out

Dangerous Malcolm..

Shit luck fella. Lesson learned the hard way.