Flocking
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PassionFord Post Whore!!
iTrader: (5)
Joined: Jun 2005
Posts: 6,104
Likes: 47
From: Luton, Beds
Flocking
Just had a dash, centre consol and door cards flocked by a certain flocking company.
Poor service, poor effort, poor time scale.
Just wanted to know if anyone else has had similar problems.
Poor service, poor effort, poor time scale.
Just wanted to know if anyone else has had similar problems.
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Thread Starter
PassionFord Post Whore!!
iTrader: (5)
Joined: Jun 2005
Posts: 6,104
Likes: 47
From: Luton, Beds
Its not pointless at all.
I wanted to know if anyone else had problems with flocking company's.
Why does everyone on this site always roll their eyes like they know all and put Gaylord reply's up like 'pointless post'?
If somebody had a problem with abc flocking services and that was the company i used, then id know that it wasn't just me who had the same shabby treatment.
I wanted to know if anyone else had problems with flocking company's.
Why does everyone on this site always roll their eyes like they know all and put Gaylord reply's up like 'pointless post'?
If somebody had a problem with abc flocking services and that was the company i used, then id know that it wasn't just me who had the same shabby treatment.
PassionFord Post Troll
Joined: Jul 2004
Posts: 3,446
Likes: 1
From: Nr Ipswich
PassionFord Post Troll
Joined: Jul 2004
Posts: 3,446
Likes: 1
From: Nr Ipswich
I can only asume you were the chap with the 206 dash?
I wouldn't normally comment about a customer on a public forum but seeing as you have no problem in making comments about my company i feel i need to reply.
There were a number of issues with your order.
Issue 1
When we spoke the first time you asked if I could coat your door cards. I said yes, as long as they were not made from/trimmed in a porous material like fabric. You assured me they were plastic.
When the door cards arrived they were indeed plastic but according to your note it was not the plastic sections you wanted coating. It stated it was the material trimmed inlays that you wanted coating. The glove box lid was also trimmed in material.
I had made it very clear the first time we spoke that this was not possible. I rang you again immediately to explain again what porous meant and why I had made it clear to you previously that I could not coat material on the door cards or the glove box.
From previous knowledge I knew there would most likely be fibre board under the material on the door cards so offered to remove the material inlays, (drilling out lots of plastic rivets) prep the glue covered rough fibre board into a smooth surface more suitable for flocking (lots of sanding, several coats of filler primer) and then bond the door cards all back together after flocking.
I told you I couldnt do the glove box as it had padding under the material.
I told you this would add Ł50 to the bill.
You said you would think about it and then shortly rang back saying a friend had recommended the same way forward and you would like to go ahead.
Issue 2
I offer free return carriage on all my dashes.
When your dash arrived the DHL man was having trouble lifting it. He explained it had been put in the back of his van on a pallet. The parcel was huge and weighed a ton.
On un wrapping the dash I discovered that you had included most of the car with it. There were big bits of structural metal work that should have stayed on the car, half the wiring loom and would you believe it, even the steering column!
Due to this the dash wouldnt fit inside my enclosed heated drying racks which in turn meant it had to be air dried. (3 days rather than 24hrs).
When all the bits were coated they were packed up into three parcels. Door cards, hand brake surround and lots of other parts and finally the dash its self.
The first two parcels were sent out by my courier with no problem and you received them. I received a call from my couriers saying that the third parcel was way over their max parcel weight (I send a lot of dashes, never happened before) and that they wanted an extortionate amount of money to send it.
I picked the dash parcel back up and set about finding a more reasonable carrier for a parcel of this weight/size. I came across Parcel 2 Go and booked a pickup. They didnt arrive. At this point (one week after receipt of dash) you rang checking on whereabouts of the dash I guess as you received the other parts without the dash.
I informed you about the problem with the courier / parcel weight and said I had booked another pickup for that day.
Again they did not arrive to pick up. I phoned you the very next morning to say I was going to drop at original courier, pay the extortionate amount and apologised for the delay. You put the phone down on me.
A week later you rang and asked why I hadnt coated the glove box. I went over our old conversation about porous materials again and you put the phone down on me again.
In my opinion I did my best to try and honour my free return carriage on something that was totally unreasonable and I worked around the problems that you had sent me. You were rude, ill mannered and ignorant to everything I explained to you clearly from day one. I should have just sent the whole lot back from the start, un-coated and at the very expensive rate with an invoice for the carriage rather than try to help.
I wouldn't normally comment about a customer on a public forum but seeing as you have no problem in making comments about my company i feel i need to reply.
There were a number of issues with your order.
Issue 1
When we spoke the first time you asked if I could coat your door cards. I said yes, as long as they were not made from/trimmed in a porous material like fabric. You assured me they were plastic.
When the door cards arrived they were indeed plastic but according to your note it was not the plastic sections you wanted coating. It stated it was the material trimmed inlays that you wanted coating. The glove box lid was also trimmed in material.
I had made it very clear the first time we spoke that this was not possible. I rang you again immediately to explain again what porous meant and why I had made it clear to you previously that I could not coat material on the door cards or the glove box.
From previous knowledge I knew there would most likely be fibre board under the material on the door cards so offered to remove the material inlays, (drilling out lots of plastic rivets) prep the glue covered rough fibre board into a smooth surface more suitable for flocking (lots of sanding, several coats of filler primer) and then bond the door cards all back together after flocking.
I told you I couldnt do the glove box as it had padding under the material.
I told you this would add Ł50 to the bill.
You said you would think about it and then shortly rang back saying a friend had recommended the same way forward and you would like to go ahead.
Issue 2
I offer free return carriage on all my dashes.
When your dash arrived the DHL man was having trouble lifting it. He explained it had been put in the back of his van on a pallet. The parcel was huge and weighed a ton.
On un wrapping the dash I discovered that you had included most of the car with it. There were big bits of structural metal work that should have stayed on the car, half the wiring loom and would you believe it, even the steering column!
Due to this the dash wouldnt fit inside my enclosed heated drying racks which in turn meant it had to be air dried. (3 days rather than 24hrs).
When all the bits were coated they were packed up into three parcels. Door cards, hand brake surround and lots of other parts and finally the dash its self.
The first two parcels were sent out by my courier with no problem and you received them. I received a call from my couriers saying that the third parcel was way over their max parcel weight (I send a lot of dashes, never happened before) and that they wanted an extortionate amount of money to send it.
I picked the dash parcel back up and set about finding a more reasonable carrier for a parcel of this weight/size. I came across Parcel 2 Go and booked a pickup. They didnt arrive. At this point (one week after receipt of dash) you rang checking on whereabouts of the dash I guess as you received the other parts without the dash.
I informed you about the problem with the courier / parcel weight and said I had booked another pickup for that day.
Again they did not arrive to pick up. I phoned you the very next morning to say I was going to drop at original courier, pay the extortionate amount and apologised for the delay. You put the phone down on me.
A week later you rang and asked why I hadnt coated the glove box. I went over our old conversation about porous materials again and you put the phone down on me again.
In my opinion I did my best to try and honour my free return carriage on something that was totally unreasonable and I worked around the problems that you had sent me. You were rude, ill mannered and ignorant to everything I explained to you clearly from day one. I should have just sent the whole lot back from the start, un-coated and at the very expensive rate with an invoice for the carriage rather than try to help.
x infinity
on here only to be shot down when the truth is told, then all goes quiet 
On a lighter note you coming to the next roller skating meet 
Thread Starter
PassionFord Post Whore!!
iTrader: (5)
Joined: Jun 2005
Posts: 6,104
Likes: 47
From: Luton, Beds
Ok.
1. When we spoke on the phone, you said it could all be done in a few days/week.
It in fact took just over a month.
2. During that month, id tried ringing you 30+ times with no answer.
3. I fully understand the meaning of porous.
But when your told it will be flocked or at least attempted and turns up (finally) not even tried?
4. The dash has had a clip on the back broken.
5. There was a screw type clip missing.
6. The finish is good in most areas, but looks poor in others.
7. I wouldn't of even come on here and said anything, but you've put the project back over a month. Pissed me off never answering the phone, and how can it take so long to be delivered back? LONG!
Also i've noticed that the same old passionford bum boy brigade jumping on the bandwagon.
"Owned!"
"Nicely worded"
Don't start sucking each other off quite yet, you aint heard the full story up to now.
1. When we spoke on the phone, you said it could all be done in a few days/week.
It in fact took just over a month.
2. During that month, id tried ringing you 30+ times with no answer.
3. I fully understand the meaning of porous.
But when your told it will be flocked or at least attempted and turns up (finally) not even tried?
4. The dash has had a clip on the back broken.
5. There was a screw type clip missing.
6. The finish is good in most areas, but looks poor in others.
7. I wouldn't of even come on here and said anything, but you've put the project back over a month. Pissed me off never answering the phone, and how can it take so long to be delivered back? LONG!
Also i've noticed that the same old passionford bum boy brigade jumping on the bandwagon.
"Owned!"
"Nicely worded"
Don't start sucking each other off quite yet, you aint heard the full story up to now.
PassionFord Post Whore!!
Joined: May 2004
Posts: 4,976
Likes: 0
From: Near Ipswich.
Well, i dont know Doug from Adam, ive never met him and probably never will.
but if your going to put something on an open forum then you have to be prepared for people to express there own opinion - after all thats what you wanted in the first place!!
Too many posts.. I need a life!!
Joined: Jul 2006
Posts: 567
Likes: 0
From: berkshire
Ok.
1. When we spoke on the phone, you said it could all be done in a few days/week.
It in fact took just over a month.
2. During that month, id tried ringing you 30+ times with no answer.
3. I fully understand the meaning of porous.
But when your told it will be flocked or at least attempted and turns up (finally) not even tried?
4. The dash has had a clip on the back broken.
5. There was a screw type clip missing.
6. The finish is good in most areas, but looks poor in others.
7. I wouldn't of even come on here and said anything, but you've put the project back over a month. Pissed me off never answering the phone, and how can it take so long to be delivered back? LONG!
Also i've noticed that the same old passionford bum boy brigade jumping on the bandwagon.
"Owned!"
"Nicely worded"
Don't start sucking each other off quite yet, you aint heard the full story up to now.
1. When we spoke on the phone, you said it could all be done in a few days/week.
It in fact took just over a month.
2. During that month, id tried ringing you 30+ times with no answer.
3. I fully understand the meaning of porous.
But when your told it will be flocked or at least attempted and turns up (finally) not even tried?
4. The dash has had a clip on the back broken.
5. There was a screw type clip missing.
6. The finish is good in most areas, but looks poor in others.
7. I wouldn't of even come on here and said anything, but you've put the project back over a month. Pissed me off never answering the phone, and how can it take so long to be delivered back? LONG!
Also i've noticed that the same old passionford bum boy brigade jumping on the bandwagon.
"Owned!"
"Nicely worded"
Don't start sucking each other off quite yet, you aint heard the full story up to now.
im not part of the bum boy brigade... but wouldnt mind joining up... i take it your a founding member
