rapidcossie

Does anyone have a contact number for BT broadband where the cunts can actually speak fucking english??

I keep loosing conection to the wireless network in my house and am sure is the old homehub I have, I asked the silly idiot on the other end of the phone about 10 times to send me replacement hub but he just keeps repeating himself no matter what I say

Diamonds.

iTrader: (2)

it will be the hub its shite ive had 2 in the past few years. get rid like i did. i got myself a linksys and its been perfect ever since.

and yes the call centre's are crap.

rapidcossie

can you run a differnt modem other than the hub?

coswurv

iTrader: (8)

get used to it mate, i made 56 calls over 18 months to those indian's and only just have i managed to get a decent connection with bt, only after writing to the complaints department 3 times, new pole outside, 6 new routers, new phone line, 2 new phone sockets inside and it ended up being a problem in the exchange with the ports.

NEIL A

iTrader: (6)

There a nightmare to deal with had nothing but bother with BT since i joined a year ago. Ended up with two accounts and about 20 calls to get one cancelled, pity im away or could have sold you a cheap BT home hub.

dannyb

Same as Coswurv said really my mum sent off numerous complaint about phone line not working for hours at a time and they kept sending her ADSL filters!!! Got it sorted in the end but only by sending various complaint by both letter and email

Rod-Tarry

Im in the same boad dont bother with a new hub mine is new. It just loses connection gave BT remote access to my computer & they declared OK & my problems were over, within 2 minutes of them signing off it lost connection a total pain in the arse its only happened since going to 8M.

turbo_3dr_tommy

ohhhh noooo not another happy BT broadband user my mate cancelled after 2 days with the exact same problem as u then they tried charging him a full yrs contract, after 10 hrs on the phone over 5 days he got there in the end.

L33 BYT

The home hubs wireless range is shite. Do your self a favour, buy your self a cheap wireless access point and use that, just patch it into the home hub.

also in defense of the router some one in your area may be using the same or a channel in the near range of the one you are using to work. If this is the case then you may have issues.

Try changing the channel it changes on the home hub and laptop.

Stu.H

Get a Linksys/Netgear router and be done with their filth

Spiky

iTrader: (1)

change the channel

James101

Total fookin tossers! I had the same problem when I joined - just would not pick up my wireless connection at all. Spoke 2 every b@stard call centre in India and the UK and got absolutely nowhere!!!

EVENTUALLY got it cancelled and moved 2 Virgin - was a total nightmare!

rapidcossie

Just had some guy remote access my laptop and remove a wireless connection program and install another.

seems to be fixed...........for now

Spiky

iTrader: (1)

must have had to apps trying to connect at the same time and fight

DanW@FastFord

iTrader: (1)

BT are utterly fucking useless! I lost count of the hours I spent on the phone going over the same shit every day. I swear they're actually robots with indian voices! They've got a set list of questions and if you ask them something they're not programmed to answer they break.

And then you tell them you're on a Mac and then your problems REALLY start!!!

rapidcossie

Its worked fine for almost two years Spiky but has been intermittantly loosing connections and its getting worse.

Seems good now tho.

Dan...........SO TRUE!