frog

Hi all,

Another PF user and good friend of mine has some difficulties with his cable connection. I am pretty sure it's something to do with ntl, rather than his computer.

He's been without broadband at home for months now and getting through to tech support and being fobbed off because you're not that tech savvy is a joke

Can you help me/him cut through the nightmare that is ntl customer support.

I've got a whole host of details I can PM to a keep volunteer

Thanks in advance
Greg

GARETH T

i had a problem with my NLT box two weeks ago, thay came out in 2 days to sort it! must say though, my connection speed is very slow now though

Paulo P

Sorry I couldn't be more use Greg I've just cancelled mine with them

frog

No worries paul

Now that can't be good

RANJ

ntl/virgin media have one of the best infastructure in place in the uk, shame there cust service is bad, there techies if you manage to get hold of them in the faults team are pretty clued up aswell, i used to contract for isp`s, whats exact problem they are having,

frog

As far as I can tell, the PC is talking to the modem ok via USB cable, gets an IP address from modem, I can get to the modem's status web page, and this is where it all goes down hill.

Modem says it hasn't got an IP address from NTL DHCP, along with a whole host of things it says it hasn't done.

Lights on the modem, sync and ready are never steady on together, mostly sync on, ready flashing.

I have a feeling either the modem is somehow screwed up, or, ntl won't let the modem attach itself to their cable network.

Rebooted PC, modem, etc... to no avail...

Adrian

Frog

Register on http://www.cablehell.co.uk

They have NTL/VM employees there who help on the site.

frog

Registered and done a little search which came up with results not found through google.

All points to a problem with ntl or modem being bust.

Paulo P

I live out of franchise and I want satellite tv so it makes sense to move it all over to sky Shame because it's been dead reliable apart from when I played with the old modem

frog

Fair comment
However, sky are pretty new to the broadband game, I use Demon for broadband and also have SKY, works out more expensive, but I cannot fault Demon for their service and don't dare move for fear of worse service.

Carphone warehouse/AOL are offering a free dell laptop (worth around Ł400) for a two year contract tie up, really tempting since my other half could do with a more modern laptop, but I just don't trust CPH/AOL

frog

Put a post on there and got a response within minutes
Confirmed it to be line or modem issue

Paulo P

One of mates is on AOL and it's not very good. I wouldn't personally use them.

Glad you're getting somewhere with finding the fault.

Eagle

iTrader: (2)

i used to be with demon .. could not fault them in anyway at all .. not cheap mind..

frog

Not cheap indeed, but I'd rather pay an extra fiver a month for peace of mind than pay for a cheap service that's not there when I need it