find grove garage impossible to get in touch with had mycar live mapped there in may no probs gettin in touch then but know i want to ask him if my engine is ok to go up to light blues so i can buy the stuff fit clutch etc then get him to live map it!but can i get a answer nooo!emailed him several times no answer!rang him no answer!anyone else found it hard!!

 

they obviously dont want the work. go somewhere else with better customer care.

 

where tho that r good and localish?

 

mechanic28,
Give Stu @ MSD a bell

 

bloody far tho

 

Its a long way but you get to see the tower and the donkeys.

 

donkeys!!!!i am on my way lol if i go to him might as well get a L8 and get the anti lag put on

 

i know fella used them to live map my car in may thats y i want his advice on the light blues etc and if he would be happy to live map it

 

well if the phone rings off the hook then surely that is a hint to get some fooker in to answer the phones

 

can understand the phone part,but not repling to a email is annoying

 

whats your current engine spec and why do you want to go for light blues??

 

just fancy a change from the stage 3 abit more punchy!

spec is

205 block,rebuilt around 8 k ago
pistons apperently been machined to lower c/r not sure to wot tho!(just have receipts)
ported polished head
reprofiled cams to fast road spec
cooper O ring headgasket
standard head bolts
T34 .48 housing
pace rs 500 intercooler
stainless steel exhaust
induction kit etc
group A coil

standard clutch will uprate to 6 paddle with standard cover
standard fuel pump again will uprate to grp A

 

I found their customer service was shite. I went down and paid Ł50 towards getting my car set-up and was told they would ring me when the actuator I needed was in (which as it transpired I didn't need anyway). Did they ring me? Nope. I rang 5 times over the next couple of months and was always told they would get back to me but they never did. So I was Ł50 quid down and no set-up. I went to Engine Advantages and found them much more helpful.

I'm sure Grove are very good tuners but I won't use them again.

 

i find it easier to get hold of them if you phone dennis brothers bodyshop next door

but then you need to know them too i guess

note ive NEVER used grove but mark was very helpfull to me when i had a cossie issue

 

Rudey
Thats right, I paid Ł50 and got nothing! It was booked in for a stage 1 set-up which is what it was already running. When I got there they said it needed a different actuator which they didn't have in stock and so they couldn't set it up there and then. They asked for Ł50 from the Ł200 set-up fee with my paying the rest plus the cost of the new actuator when I came back. They were going to ring me when they got it in. I heard nothing more, even after 5 messages left asking Mark to bell me - still nothing. So, I gave up and went to Engine Advantages and it transpires the actuator was the correct one for the stage 1 setup anyway. So it cost me Ł50 + fuel for nothing.

Having said that Mark did seem keen and I suspect its just their shit customer service that lets them down. I don't think they were trying to rip me off but they need to get more organsied FFS.

 

Get a set of greys or siemens in the a chip and a good setup and you'll be flying

 

i have emailed stu bout those siemens injectors think i will either take it to him of to norris not to sure bout the greys tho as dont think my bottom end will like lots of boost being standard pistons etc

 

You'll be fine with Greys... i have a set if you want them? i've just gone up to 1000cc...

 

ah the old chestnut of u be fine buy mine might well do fella once i get a reply from either carl or stu giving their veiw

 

With a T34 whether you go greys or blues won't make any difference its just that greys will fuel more if you upgrade your turbo in the fiuture so better to go for them

 

Not at all, i don't give a flying fook if you don't buy them, just trying to save you some pennies that's all...............

 

you tell him staffi

Buy staffi's injectors and i'll supply you a chip from stu and set it up for you and guarentee it will be fine

 

I'm trying Butch, he takes some convincing though..

 

no it a great offer fella just i am abit of a fanny dont want to be worring about it going bang on greys when giving it large i can understand what u r saying etc bout the difference from greys and light blues etcif i get the go ahead i will have your set (how old are they mileage etc!!)
plus i really only want the 380 to 400 mark

 

get the greys you wont have any trouble with it blowing up as long as its set up right

 

i will uprate the clutch etc have a think and could well be in touch fella ta for all the advise butch and staffi take it the .48 housing will be ok?

 

i travel a long way to use Grove and cant fault them,always top class

 

Rudey
Er, don't see your point mate. I did get through 5 times and spoke to someone other than Mark who said I would need to speak to him and he was out/unavailable and he never rang me back. However, maybe I'm being unreasonable and maybe they are going to ring me soon - its only been 5 months! The only one out of pocket thus far is me.

 

.48 housing will be fine, you'll struggle to see 380 bhp with it though, a nice 350-360 would be ideal.... with GREYS............

 

if i lived in London............i'd just go and see them,simple realy......

 

I will do next time i'm over that way but I don't hold out much hope. However, the purpose of my posting on this thread was not to moan about being out of pocket and start posting up smilies which is what most armchair heroes seem to do. I posted to let others hear my experience of their customer service which is what the original post was about. In my experience it was rubbish.

 

I'm sure they will appreciate you keeping this post at the top.

 

I've never had any problems getting in touch with them.

They serviced my Escort RS Cosworth earlier in the year and I was very impressed with them.